Pepperstone Forex | Page 109 | Forex Factory

Options

Go to
Permalinks
Print Thread

Similar Threads

Pepperstone AU accounts being moved to Pepperstone UK 0 replies

Pepperstone suspends Forex trading in the UK 6 replies

Pepperstone Live Server Reliability 53 replies

List pepperstone and icmarkets crashes here 3 replies

Chart comparison between Pepperstone Razor Vs Other ECN 17 replies

Attachments: Pepperstone Forex
Exit Attachments

Pepperstone Forex

  • #2,161
  • Mar 24, 2013 10:01pm Mar 24, 2013 10:01pm
Quoting bogus
The picture feature I worked out is that after the last rebuild, the box was ticked to be on the MQL5 site.
Ohh... yeah, I thought you meant the Pepper app. I haven't updated MT4 client yet..
FXGears.com
  • #2,162
  • Mar 24, 2013 10:11pm Mar 24, 2013 10:11pm
Jack: you sure this depth screenshot is correct? That looks like ridiculously much. They are using Integral, are they? The others have a fraction of that liquidity (Hotspot, IB, Lmax etc).
  • #2,163
  • Mar 24, 2013 10:22pm Mar 24, 2013 10:22pm
Quoting shrike
Jack: you sure this depth screenshot is correct? That looks like ridiculously much. They are using Integral, are they? The others have a fraction of that liquidity (Hotspot, IB, Lmax etc).
That was my thought as well, so I asked the chat rep about it and they said I'd have to email in to support for more specific info.. so I just fired off an email to their trade desk asking about it.

They aren't using Integral anymore, their Edge platform is directly connected to the banks.

Pepper has been adding liquidity providers and banks for a while now (something they've promised, and delivered from back when Edge first launched) and are up to 18 now by my count off the Pepper site (...read the logos on the first page as they flash by.)

I suppose they've had to do this since they grew from being a newer broker just a few years ago to the largest retail FX broker in Australia (according to a ForexMagnates article I read and linked here a while ago.)

Still though, the amount seems absurdly high, so I'll wait til I get confirmation via email and report back when I do.

--

Not that it matters anyhow, I don't think anyone here, myself included, deals in yards for single trades.. LOL
FXGears.com
  • #2,164
  • Mar 24, 2013 10:34pm Mar 24, 2013 10:34pm
False alarm, first email back says they have to look into it.. so it sounds like it could be an error.
FXGears.com
  • #2,165
  • Mar 25, 2013 12:12am Mar 25, 2013 12:12am
Same shit is happening now. I placed an order on a 1 minute 1.2.3 break, and the order hangs. Dodgy.
FF journal: Peaks and Troffs
  • #2,166
  • Mar 25, 2013 8:27pm Mar 25, 2013 8:27pm
Has anyone downloaded mt4 last few days? The one click trading window is missing on the new mt4 chart.The smile face is showing, so delete the ea and drag & drop the ea to the chart again but the window does not come out.
  • #2,167
  • Mar 26, 2013 6:03am Mar 26, 2013 6:03am
Quoting naolessie
Has anyone downloaded mt4 last few days? The one click trading window is missing on the new mt4 chart.The smile face is showing, so delete the ea and drag & drop the ea to the chart again but the window does not come out.
Probably because 1 click trading is now built into mt4 - http://forum.mql4.com/54431
  • #2,168
  • Mar 26, 2013 6:36pm Mar 26, 2013 6:36pm
Quoting naolessie
Has anyone downloaded mt4 last few days? The one click trading window is missing on the new mt4 chart.The smile face is showing, so delete the ea and drag & drop the ea to the chart again but the window does not come out.
Hello naolessie.
You must log in in website hier:
https://secure.pepperstone.com/downloads
or
https://pepperstone.com/files/OneClickTrading+DOM.exe
download & read "how to" from here:
https://pepperstone.com/clients/how-...trading-ea.php
i repeat i think you must be log in for this.
i prefer OCT from Pepperstone because you can set SL & TP on the way (no need scripts and/or EAs for that)


Best regards
Bfree
  • #2,169
  • Mar 26, 2013 7:25pm Mar 26, 2013 7:25pm
I hope im not off topic or pointed as spammer.
Im from Europe and i trade on NY servers.
i do not now what some people lamming about Pepperstone.
In 2011-2012 i haved problems with MT4 from Pepp. but was my problem with my ISP.
I change him (now im on optical cable 100Mbs/10Mbs,
new pc overclocked just for testing &tradin and 80% of my probelms is gone.
You need just to ask on mail or chat for your problem.
For example hier is a small chat sesion with a operator from Pepperstone.
Just ask and maybe ist a answer for your problem
By the way im not a fan boy of Pepperstone.
Or IB.
Just a tiny ...small client.
Sorry eng.

With respect
Bfree
Attached Image(s) (click to enlarge)
Click to Enlarge Name: SCREEN 1 chat pepperstone 2013.03.27.JPG Size: 209 KB
Click to Enlarge Name: SCREEN 2 chat pepperstone 2013.03.27.JPG Size: 149 KB
Click to Enlarge Name: SCREEN 3 chat pepperstone 2013.03.27.JPG Size: 175 KB
Click to Enlarge Name: SCREEN 4 chat pepperstone 2013.03.27.JPG Size: 202 KB
  • #2,170
  • Edited 8:40pm Apr 2, 2013 12:43pm | Edited 8:40pm
Quoting ramy3
Thks Bogus, CindyXXX, PipCruiser, Patience, Jack, Alpha, Diogo, j4d and all the others who have shown support, and even the ones who are sorta scared to show support. I understand. Don’t know why, But I feel I need to tell you that I will no longer post in this forum. After having stepped on my self-respect quite a bit and tried to contact Twee, well this was the one and only reply I got. Just a quick smartass response. I do not feel like this is the kind of forum I would like to keep on contributing too and help grow. And will be moving on...
Don't sweat it Ramy, this is not a forum it's a business, they're just using you like they use everyone. You either help them make more money or you don't. Simple as that. I guess pepperstone werent paying the factory enough for you guys to be talking them up.... Twees hand was prob pushed.
Time hides Nothing
  • #2,171
  • Apr 4, 2013 1:13am Apr 4, 2013 1:13am
Quoting Jack_Larkin
Sounds like an intermediary bank was required by your personal bank that's receiving the wire. Wow.. at this point we've covered off so many different things in this thread I can just quote posts to answer questions.. lol.. : Then the previous person asking about this was confused on who charges the intermediary fees (Pepper has no control over this, the intermediary bank your personal bank uses to receive international wires sets the charge.
Thanks Jack! Appreciate the help. It was what you said. There was an intermediary bank involved out of US maybe because the payout was in USD. I will try the CC route next time. Is 20 AUD all is charged in that withdrawal route?
  • #2,172
  • Apr 4, 2013 6:14pm Apr 4, 2013 6:14pm
Quoting Sumeet Malik
Thanks Jack! Appreciate the help. It was what you said. There was an intermediary bank involved out of US maybe because the payout was in USD. I will try the CC route next time. Is 20 AUD all is charged in that withdrawal route?
Actually, CC withdrawal is free. The bank might mark up any currency conversions involved but if your account is in USD and your card is in USD, then there's no charge to withdrawal.

Says so when you fill out the withdrawal form here (and select CC withdrawal):
https://pepperstone.com/clients/withdrawal.php

Or you can use the client panel to do the same.
FXGears.com
  • #2,173
  • Edited 7:06pm Apr 4, 2013 6:38pm | Edited 7:06pm
Got an email a few days ago from Pepper's trade desk: apparently the depth of market app was fixed and shows the right info across all pairs now. Awesome.

Figured I'd say something here about it since it came up earlier (when I was ticked by the depth display and thought there was a billion in liquidity within a pip on the EURUSD... LOL.)

--

Is anyone on the new server yet? Anyone get their request put through? Any good?
FXGears.com
  • #2,174
  • Apr 5, 2013 6:45am Apr 5, 2013 6:45am
Quoting Jack_Larkin
Got an email a few days ago from Pepper's trade desk: apparently the depth of market app was fixed and shows the right info across all pairs now. Awesome. Figured I'd say something here about it since it came up earlier (when I was ticked by the depth display and thought there was a billion in liquidity within a pip on the EURUSD... LOL.) -- Is anyone on the new server yet? Anyone get their request put through? Any good?
I'm on the new server (edge03) and it is a vast improvement over the other edge servers. No significant price freezes that I've noticed and excellent execution. I've been on the new server since Wednesday (so 3 days of trading now.)

I sent an email requesting the transfer over the Easter break, which was actioned the following Tuesday. The only downside was they transferred me without prior warning and, although they sent me an email straight away, they had decided to open a new account but didn't transfer my funds from the old account to the new account. I was stuck for a day with funds in an old account which I couldn't use and a brand new account on the new server which had no funds in it.

In the end it took about 30 hours from the transfer to the new server to the point where I could trade on it.
  • #2,175
  • Apr 7, 2013 9:21am Apr 7, 2013 9:21am
What do guys see as pepperstone`s strong point?
  • #2,176
  • Apr 7, 2013 8:50pm Apr 7, 2013 8:50pm
Quoting The River
I'm on the new server (edge03) and it is a vast improvement over the other edge servers. No significant price freezes that I've noticed and excellent execution. I've been on the new server since Wednesday (so 3 days of trading now.) I sent an email requesting the transfer over the Easter break, which was actioned the following Tuesday. The only downside was they transferred me without prior warning and, although they sent me an email straight away, they had decided to open a new account but didn't transfer my funds from the old account to the new...
Sounds excellent. I'm going to request the account I use for EAs be moved over and try for myself first hand.

I'm hoping once they balance the load between the two servers we'll see happy times all around.
FXGears.com
  • #2,177
  • Apr 7, 2013 9:15pm Apr 7, 2013 9:15pm
Quoting entheos
What do guys see as pepperstone`s strong point?
For me, it was their customer service and fair way of treating clients that won me over.

Way back in the pre-edge days when Pepper was running their old setup we had a period of time (month or two) when disconnections would happen a few times a day (usually for 30 seconds or so, sometimes a minute or two.) It wasn't intentional, and they were scrambling to fix the problems, but it was sure a frustrating experience for users.

Like many others, some of my trades were affected by the disconnections, and sometimes stops wouldn't trigger while the server was down... or my trailing stops couldn't update.

I'm no stranger to technical glitches. Every broker I have ever used has had tech issues (most of them the "big names" in the industry too.) Having worked in IT in my past career, I realize that tech problems do arise no matter how much you think you're prepared for them, so I judge more on how they are handled than anything else. So in the trading world, to me, all that matters is how well the broker addresses both the issue, and the customer service problems such an issue can create.

With other brokers I've been asked to fill out a trade audit request, and fax or post mail it in. And usually I'd have to wait for 2-3 weeks just to hear their decision over the trade that was affected by their own system problems. One broker even would deny claims of bad trades due to their own glitches by citing a clause in their terms of service that says they are not responsible for losses caused by their own system problems. Now, not every broker I've used was this bad, but the point is I've experienced some pretty shitty ways of managing the fallout of a broker's own technical problems.

So when the disconnections happened with Pepper way back then, I prepared for the worst. But instead, Pepper treated me fairly, admitting fault, taking ownership of the problem, and correcting the affected trades (even if that meant they had to do so out of their own pocket.) And all this without taking 2-3 weeks either, of the hand full of times I had to get a trade adjusted most were done within a day and one was even done within an hour. AND, I never had to whine, bitch, or fight with them over it. They cared more about the customer service experience than saving a few bucks.

Atop of all that, they committed to fixing the problem at the time and delivered within the time-frame they stated.

So they were fair with me as a client. Seems simple enough no?
FXGears.com
  • #2,178
  • Apr 14, 2013 10:22pm Apr 14, 2013 10:22pm
Quoting Jack_Larkin
So they were fair with me as a client. Seems simple enough no?
2nd that ~~ customer service is one of the strong points, they keep treating me right so I stay with them

been through too many hassles with others

I also like the low account minimum, which helped me test things out live before I put down more coin
  • #2,179
  • Apr 15, 2013 2:22pm Apr 15, 2013 2:22pm
Just reporting that my execution times have dropped to normal now on an account that I moved to EDGE03. The one that stayed on EDGE01 is also showing a huge improvement now. Both standard accounts but I don't think it makes a difference.
  • #2,180
  • Apr 15, 2013 2:52pm Apr 15, 2013 2:52pm
Quoting Primi
Just reporting that my execution times have dropped to normal now on an account that I moved to EDGE03. The one that stayed on EDGE01 is also showing a huge improvement now. Both standard accounts but I don't think it makes a difference.
Same thing for me, the improvement is notorious.
0 traders viewing now