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  • #1,901
  • Edited 5:09am Feb 16, 2013 4:55am | Edited 5:09am
Quoting nubcake
so they made it so that your account connects to a different set of pc's, probably located somewhere completely different to where you previously were connecting to. that doesn't sound to me like "it was on their end". that sounds to me like "it was the internet"...
Not well-versed on how all this stuff is setup. But, they fixed my lag and it was not something on my end. Unless you are talking about my own isp provider. Would they have not then told me that it was an issue on my end instead of switching me to a different server node? My other accounts did not have that issue and the old setup either. Or are you just talking about the internet in general?
Fuck Forex Factory.Wake up people.
  • #1,902
  • Feb 16, 2013 7:01am Feb 16, 2013 7:01am
Quoting ramy3
Not well-versed on how all this stuff is setup. But, they fixed my lag and it was not something on my end. Unless you are talking about my own isp provider. Would they have not then told me that it was an issue on my end instead of switching me to a different server node? My other accounts did not have that issue and the old setup either. Or are you just talking about the internet in general?
I'm referring to where you mention in your post http://www.forexfactory.com/showthre...ue#post6181341 the issues that were at your end.

Quote "Except for Wednesday… Not sure what happened there. All in all, I am much happier, as things seem to be heading back to normal. I had long execution times on the institutional account server experiences at times (not many, like 3). I may have found the culprit, that part might be on my end. Will test more next week."
  • #1,903
  • Feb 16, 2013 9:34am Feb 16, 2013 9:34am
hi everyone,

i am new in this forex and i hd praticed few months in demo account. Now i planning to open a live account with pepperstone
but after i read this thread, i found out it has a lot of problem after it switch to Edge. i hope all sifu can give me some advices.

1) is it only happened on Edge account?
2) if i open Razor account should it be fine?
  • #1,904
  • Feb 16, 2013 10:40am Feb 16, 2013 10:40am
Ok, common guys, let's not get away from the theme here:

 

  1. Problem comes up.
  2. It's brought to the thread's attention.
  3. Others speak up and say they are not having the same issue (helping you isolate where the problem is taking place.)
  4. User does the right thing and contacts Pepper directly to help solve the problem.
    https://pepperstone.com/clients/contact-us.php
  5. Problem gets solved with Pepper's input.
  6. User sometimes reports back with the positive result and what they did to get things running well.


Seen this come up a few times now, with myself, with Ramy, with others, but it's pretty consistent.

So let's not get mean and snippy to each other over it..

The only time it's worth bickering about is when the poster isn't hitting step 4, makes assumptions, and still blames the broker or any number of reasons despite others not sharing their problem. Then it's just needless negative talk. It's fine to air out service issues (as we might all be having the problem so it's nice to get a confirmation to help narrow things down,) but wasting more time e-fighting people here over it than contacting the right people to help solve it (the broker) seems kinda silly to me.

FXGears.com
  • #1,905
  • Feb 16, 2013 10:51am Feb 16, 2013 10:51am
I'd also like to add that things have been smooth as butter for me in the last while. No problems.
FXGears.com
  • #1,906
  • Feb 16, 2013 10:58am Feb 16, 2013 10:58am
Quoting Jack_Larkin
I'd also like to add that things have been smooth as butter for me in the last while. No problems.
Agreed.

I expect to have a problem with Pepper sooner or later, yet so far not a problem ever.

When I do have a problem, I will be sure to deal with Pepper directly in the first instance because they are the proper forum to discuss specific problems with.

Only if I am ever unfairly treated by them could I ever consider crying in public about spilt milk and throwing a "poor me" control drama.

I have no vested interest in the protection of the reputation Pepper, but it ticks me off at the injustice of a good crew being maligned without cause.

Every broker deserves first bite at resolving any issue.
  • #1,907
  • Feb 16, 2013 11:18am Feb 16, 2013 11:18am
Quoting dancingphil
but it ticks me off at the injustice of a good crew being maligned without cause.

Every broker deserves first bite at resolving any issue.
I actually don't mind if people pop in here quickly to say something like "is execution down for you guys too?" ..as others can chime in quickly to help them figure out what's up (like, if it is across the board and they need to contact Pepper, or if it's just them.)

But, when things get more complicated than that, yes, directly to Pepper is the proper venue. Talking about it is still ok, since it might help other people who have the same issue down the road, but it has to stay constructive else we'll just get pages and pages of dribble not worth reading (and no one is having a good time then.)

For instance, Ramy talked quite a bit about the isolated issue that affected his execution for a bit. As he sorted it out with Pepper ,he detailed the process here, so we saw it was resolved... later, when he noticed someone else was having an issue kinda like his own from the past, he quoted his own words and tossed out a contact of the guy oh Pepper's end who went the extra mile to help him resolve his problems. This entire back-and-forth was constructive and helpful, the real reason why communities like this should exist (else, what's the point? Pissing contests?)

The opposite of this though can come from attacking and belittling members who simply don't know better. They'll present a problem, get attacked, then (and this is human nature, we all are subject to this) their ego entrenches them in their position and they get involved in the online bickering more than actually solving anything. I'd just like to avoid this.

It has nothing to do with protecting Pepper's rep... Their rep is what they deserve, if they run a cruddy shop, they'll get a cruddy rep.. that's entirely up to them. I just care about being constructive and forward thinking here since I don't enjoy reading through 5+ pages of whiny dribble or FUD before coming across something worth talking about. So call me selfish, but yeah, my reading enjoyment/experience kinda factors into this lol
FXGears.com
  • #1,908
  • Feb 16, 2013 11:42am Feb 16, 2013 11:42am
Quoting Jack_Larkin
I actually don't mind if people pop in here quickly to say something like "is execution down for you guys too?" ..as others can chime in quickly to help them figure out what's up (like, if it is across the board and they need to contact Pepper, or if it's just them.)
You are not an unintelligent guy, but why on Earth would you come to a trashy thread like this to get a heads up about something that just happened to you with an execution issue?

This not a chat-room about Pepper, and if it was a Pepper chat-room, then COOL. But it is not.

Pepper have a direct chat link for such things as what you have described. Why on Earth would you not be using it?

ANY issue with ANY broker must always be a direct conversation between the trader and the broker.

Only if there is any concept of unfair dealing should client broker confidentially ever be broken.

Pepper are not allowed by law to discuss Primi's or other mindless allegations here. They have a legal duty to keep his shite secret and private. And that they don't use forums and threads like this for the social networking experience is to their credit.

Yet good guys are slandered just for some cheap jollies.
  • #1,909
  • Feb 16, 2013 12:17pm Feb 16, 2013 12:17pm
Quoting dancingphil
You are not an unintelligent guy, but why on Earth would you come to a trashy thread like this to get a heads up about something that just happened to you with an execution issue?

This not a chat-room about Pepper, and if it was a Pepper chat-room, then COOL. But it is not.

Pepper have a direct chat link for such things as what you have described. Why on Earth would you not be using it?

ANY issue with ANY broker must always be a direct conversation between the trader and the broker.

[b]Only if there is any concept of unfair dealing should...
I was more referring for everyone's benefit (general readers), not quite my own. I also feel I drew a line in the sand when it comes to what's constructive vs what's just needless banter. Can't really say much more to it, though I agree that there needs to be a lot more communication directly with the broker when issues arise vs posting it here.

Yeah, this place may not be a chat room, but it's still a social community (between traders,) so some strike of balance should be acceptable.

Again, I'm not exactly saying you're wrong, I'm just saying that given this place is a community of traders there isn't a perfectly black and white sense of 'correctness'. Specifically, I just didn't care to read through people flaming each other over issues, regardless of why they posted said issues.. humans are very odd creatures when it comes to their egos, and I see way too many arguments across the forums here because people don't want to back down from a position they took after being attacked.

But I digress.. so back to Pepper and what matters.
FXGears.com
  • #1,910
  • Feb 16, 2013 12:43pm Feb 16, 2013 12:43pm
Quoting Jack_Larkin
But I digress.. so back to Pepper and what matters.
FF has never had the real input of Forex professionals because of the noise.

It is deafening and blunts our edge.

In summary,

Pepper is a solid firm, a true ECN. Market makers are an entirely different breed and Pepper is not one of them.

Pepper have a great crew who have never failed to respond to me in extremely fast and efficient ways.

Much maligned and slagged off here by a "social club of morons", every week when I withdraw my profits, Pepper delivers my money and it has always turned up on time in my Hong Kong account.

If anyone has any proof of a Pepper included issue/dialogue that did not work out for them, then THAT would be interesting to read about.

The rest is just pissing in the wind.
  • #1,911
  • Feb 16, 2013 1:15pm Feb 16, 2013 1:15pm
Quoting dancingphil
FF has never had the real input of Forex professionals because of the noise.

It is deafening and blunts our edge.

In summary,

Pepper is a solid firm, a true ECN. Market makers are an entirely different breed and Pepper is not one of them.

Pepper have a great crew who have never failed to respond to me in extremely fast and efficient ways.

Much maligned and slagged off here by a "social club of morons", every week when I withdraw my profits, Pepper delivers my money and it has always turned up on time in my Hong Kong account.
http://50.22.104.143/~forum/images/b...-highlight.gif
Thank you phil for the legit opinion. I am simply curious, are you based in China? Or do you just opened an account there and make whitdrawal by wires?
If you aim for the stars- but miss, you still get the moon...
  • #1,912
  • Feb 16, 2013 1:24pm Feb 16, 2013 1:24pm
Quoting aiming4stars
Thank you phil for the legit opinion. I am simply curious, are you based in China? Or do you just opened an account there and make whitdrawal by wires?
I am Australian, which has had no impact or influence on why I chose Pepper.

I came to live in China 6 years ago, plus 6 days. I'm sure she is still cute, but I broke up with that girlfriend shortly after arriving here.

I do my banking out of Hong Kong which has no currency limits and the best bank secrecy laws that I know of. And it is tax free for profits earned outside of Hong Kong.

I'm a very large lot trader with respect to my account size. Read that as in I trade 2.5 lots/$1,000 of my equity. I don't use Stop Losses; rather I 100% hedge if I cock an entry up or get blind sided by an unannounced news event.

I trade to make 1,000%, then withdraw half. I don't talk in pips, rather I trade for % equity profit per day.

Pepper works for me because as an ECN, I am never trading against their internal manipulations.

No, I don't have a day job.
  • #1,913
  • Feb 17, 2013 5:51am Feb 17, 2013 5:51am
Quoting Jack_Larkin;
Humility and restraint are two very important traits of high performing traders
True. Nicely quantified.
  • #1,914
  • Feb 17, 2013 6:00am Feb 17, 2013 6:00am
Quoting dancingphil
I am Australian, which has had no impact or influence on why I chose Pepper.

I came to live in China 6 years ago, plus 6 days. I'm sure she is still cute, but I broke up with that girlfriend shortly after arriving here.

I do my banking out of Hong Kong which has no currency limits and the best bank secrecy laws that I know of. And it is tax free for profits earned outside of Hong Kong.

I'm a very large lot trader with respect to my account size. Read that as in I trade 2.5 lots/$1,000 of my equity. I don't use Stop Losses; rather I 100%...
Phil, who do you use to hedge?
  • #1,915
  • Feb 17, 2013 12:09pm Feb 17, 2013 12:09pm
How can I convert the commission into the spread?
Speads seem to be small but commission needs to be added into the spread as well.

Does anyone have way to covert the commission into pips?
  • #1,916
  • Feb 17, 2013 12:21pm Feb 17, 2013 12:21pm
Quoting IWBFMa
How can I convert the commission into the spread?
Speads seem to be small but commission needs to be added into the spread as well.

Does anyone have way to covert the commission into pips?
Pip value.

Simple example:
Say you're trading EUR/USD on an USD denominated account. The quote currency of the pair is USD (the 2nd currency in a pair is the quote currency, with the first being the 'base', look up quote currency in google for more info if this confuses you.)

USD denominated account so commissions are in USD.

Pip values are in USD as well.

1 standard lot = ~$7.50 in commissions with a pip value of $10 on a USD based quote currency pair == 0.75 pips worth of commission.


Not-so-simple example:

EUR/NZD on a CHF denominated account. Commissions are charged in CHF per unit of notional value in the trade (EUR), but the quote currency of the pair is NZD making the pip value different.

You get a cookie if you can do the math and demonstrate that you understand the concept:

1 Standard Lot of EUR/NZD pair traded on a CHF based account, GO! (Must show your work for full marks, passing grade is 60%) lol

--

EDIT: I"m just playing with you of course, the impact of this difference is small and you don't need to stress about it when trading. Having an idea of the pip value is still good when you're trading exotics or crosses, since you might be willing to risk $50 on a trade but need to know what size of a position fits $50 within your 20 pip stop loss distance.. and that might not be as straight forward as a USD based quote currency on a USD account.
FXGears.com
  • #1,917
  • Feb 17, 2013 12:32pm Feb 17, 2013 12:32pm
Quoting Jack_Larkin
Pip value.

Simple example:
Say you're trading EUR/USD on an USD denominated account. The quote currency of the pair is USD (the 2nd currency in a pair is the quote currency, with the first being the 'base', look up quote currency in google for more info if this confuses you.)

USD denominated account so commissions are in USD.

Pip values are in USD as well.

1 standard lot = ~$7.50 in commissions with a pip value of $10 on a USD based quote currency pair == 0.75 pips worth of commission.


Not-so-simple example:

EUR/NZD on a CHF denominated...
So basically you add about 1.5pips to the spread?
  • #1,918
  • Feb 17, 2013 12:35pm Feb 17, 2013 12:35pm
Quoting IWBFMa
So basically you add about 1.5pips to the spread?
No. I was using the total commission paid, not per side.

You don't add anything to the spread, this was just to measure the commission cost (in $'s) as if it was a pip value (how many pips in profit you must make before the cost of commission has been covered would be one application of this.)

I'm trying to give you the tools to work this out on your own. The key was that it changes depending on what pair you are looking at, and what base currency your account is in (since the commissions change depending on what currency you are using for your account.)
FXGears.com
  • #1,919
  • Edited 1:15pm Feb 17, 2013 12:55pm | Edited 1:15pm
For Phil. Enjoy! Oh, it was also going to be my Monday/week song. So, enjoy for tomorrow morning and the rest of the week!
Inserted Video
Fuck Forex Factory.Wake up people.
  • #1,920
  • Feb 17, 2013 12:56pm Feb 17, 2013 12:56pm
Quoting Jack_Larkin
No. I was using the total commission paid, not per side.

You don't add anything to the spread, this was just to measure the commission cost (in $'s) as if it was a pip value (how many pips in profit you must make before the cost of commission has been covered would be one application of this.)

I'm trying to give you the tools to work this out on your own. The key was that it changes depending on what pair you are looking at, and what base currency your account is in (since the commissions change depending on what currency you are using for your account.)

Look here:

https://pepperstone.com/trading-acco...unts-razor.php

Near the bottom there a link that says "See Table of Trading Commission"

Use this to reference what your commission rate would be given your account's currency denomination. Specifically, notice the 'round turn' total.

.. the 'simple' example I gave above is found easily if you are trading a USD quoted currency pair (XXX/USD) and have a USD account. The pip values match off directly against your account's currency.

However, the number/value changes if you are trading a cross or any currency pair with a quote currency that's different from your account value.

Say you were trading EUR/NZD, and your account was denominated in Yen:

1 standard lot of EUR/NZD would give you a pip value of ~$10NZD per pip change in the EUR/NZD price quote. This, in turn, would need to be converted to Yen for your account, since not only is your account denominate in Yen, but your commissions are charged in Yen.

NZD/JPY is ~78.88 at the time of writing, making the pip value of 1 standard EUR/NZD lot impact your account by ~¥788.8 per pip change in price.

Yen accounts are charged ¥607 per round turn lot. So your commission as a pip value on the 1 standard lot traded of EUR/NZD would be ¥607/¥788.8 ... equaling 0.77 pips when you're trading with a Yen account.

If you were trading with a NZD denominated account, this pip value would be slightly different... slightly.

Are you starting to see why it changes depending on what you're trading and what your account is based in?

Hope that helps!
FXGears.com
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