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Pepperstone Forex

  • #1,881
  • Feb 15, 2013 3:57am Feb 15, 2013 3:57am
Quoting dancingphil
You don't get it do you?

I am saying that I think you are a mental midget who foams at the mouth. I'm not here to entertain your nonsense ranting.

I'm saying this thread is polluted by fools who do not include Pepper's responses in the discussion of any trade where something went wrong.

Attention seeking drivel is meaningless.
It was a very simple question really. And an important one as well. As you might know there are EDGE and there are pre-EDGE accounts. I would like to know which ones you personally have experience with. Do you even know?

It's hard for anybody to take you seriously if you just come here running your mouth and when you're asked some basic questions you either avoid them or respond with some general observation.

Your executions are fine you say. Have you measured them? No. OK.
Your connectivity is fine. Have you monitored it? I guess the answer is the same. No. OK.
You're trading with Peppesrtone. What kind of an account is that? You don't know or wouldn't tell. OK.

I'm glad we cleared a few things up at least.

Let me get back to you with Pepperstone's response now. For the record I had a couple of issues with them before and they were all resolved in a professional manner. But the fact remains that there were issues. I reported some of them here together with the response I got from them. I will do the same now.
  • #1,882
  • Feb 15, 2013 4:09am Feb 15, 2013 4:09am
Then get on with it kid.

Put up Pepper's specific responses to your specific trade problems. Give us something to think about and consider.

You are boring me to tears.
  • #1,883
  • Feb 15, 2013 4:50am Feb 15, 2013 4:50am
Quoting dancingphil
Then get on with it kid.

Put up Pepper's specific responses to your specific trade problems. Give us something to think about and consider.

You are boring me to tears.
I'm awaiting their response.

In the meantime could you finally tell us if you're using EDGE accounts or not? I had great experience with the old accounts (razor and standard) but then I moved all of them to EDGE as they suggested so I can't even compare anymore. But from a few people I know it seems that old accounts are performing somewhat better than EDGE (speed-wise).

So what are you using?
  • #1,884
  • Feb 15, 2013 4:56am Feb 15, 2013 4:56am
I'm using Pepper while I mind my own business.

I have no issues with Pepper. In my experience, Pepper is a solid firm with great executions, spreads, leverage and customer support.

If I have an issue, then I will discuss it fully.

Move on son, and do come back when you have something worthy of discussion
  • #1,885
  • Feb 15, 2013 5:51am Feb 15, 2013 5:51am
Quoting dancingphil
I'm using Pepper while I mind my own business.

I have no issues with Pepper. In my experience, Pepper is a solid firm with great executions, spreads, leverage and customer support.

If I have an issue, then I will discuss it fully.

Move on son, and do come back when you have something worthy of discussion
You are again responding to specific questions with general answers as you clearly don't have anything meaningful to contribute here or perhaps anywhere else.

If any of you want to measure how long it takes to open a trade from the moment you send your order to the moment MT4 gets a confirmation you can add this
Inserted Code
      RefreshRates();       int startOrderTimestamp = GetTickCount();       int elapsed = 0;       ticket = OrderSend(Symbol(), OP_BUY,              volLots, // lotsize to buy             Ask, // buy to refreshed ask             1000, // slippage             0, // stop loss             0, // take profit             "BUY");       elapsed = GetTickCount() - startOrderTimestamp; 
      Print("Entry latency: " + elapsed + "ms");

to your EA or just use it on it's own as a script for opening a single trade when you attach it to a chart. (This will not detect any off-quotes, re-quotes, trade context busy messages. You need more code for that.) Perhaps everything will be perfect but there is a chance some of you will be surprised by the numbers. If you don't know how to do it seek some help or google. Then you will have something to base your observations on. Present facts not just 'when I click on buy the order appears'. I'm sure it does.

Great numbers are around 500ms. Depending on how you trade 1000ms is also OK in MT4 world.

My Pepperstone EDGE standard account can sometimes do it
2013.02.14 12:45:08 EURUSD,M15: Retries: 0, Entry latency: 563ms, Slippage: -0.5
and often not
2013.02.15 08:30:06 EURUSD,M15: Retries: 0, Entry latency: 4610ms, Slippage: -1.8
2013.02.15 08:45:09 EURUSD,M15: Retries: 0, Entry latency: 7078ms, Slippage: -2.1
  • #1,886
  • Edited 7:20am Feb 15, 2013 6:57am | Edited 7:20am
Let’s try and stay respectful guys. No matter who started what. A forum is a place to voice concerns from either side. Newbies are learning and need places to go for answers, and people with legitimate concerns/issues need to voice them to see if anyone else is having similar problems or find a solution. Some prefer to see if others are having similar issues/results before contacting the broker. We all started somewhere and all had issues with various brokers.
Fuck Forex Factory.Wake up people.
  • #1,887
  • Feb 15, 2013 7:16am Feb 15, 2013 7:16am
Quoting Primi
You are again responding to specific questions with general answers as you clearly don't have anything meaningful to contribute here or perhaps anywhere else.

If any of you want to measure how long it takes to open a trade from the moment you send your order to the moment MT4 gets a confirmation you can add this
[code]
RefreshRates(); int startOrderTimestamp = GetTickCount(); int elapsed = 0; ticket = OrderSend(Symbol(), OP_BUY, volLots, // lotsize to buy Ask, // buy to refreshed ask...
you are getting pretty rubbish connections to everyone but 1 broker... so i don't get why you are surprised that pepper isn't up to your expectations.

i don't know about pepper, or if it is a standard mt4 server setup (i assume it is as i can't see anything but trouble if it wasn't), but conversations a long time ago in the gom thread put forward that you aren't connected to the actual trade part of the broker setup... you are just getting the price feed. if you haven't sent any data to the actual trade servers in the last 30 seconds you have to do a whole reconnection to them which causes shit lag, but after that initial lag you get lightning fast responses.... until you stop keeping the connection alive (30 seconds until connection dropped).

i'd take a guess that you are having a shit time connecting to the actual trade servers. i bet you have no trouble modifying or closing a trade a few seconds after it is opened, right?
Congratulations ScalaFX for coming out of the closet!
  • #1,888
  • Feb 15, 2013 7:48am Feb 15, 2013 7:48am
Is here anyone using Pepperstone over 30K balanced account? And ist there any problem for withdraws profits (like 30K or 70K)?
  • #1,889
  • Feb 15, 2013 7:57am Feb 15, 2013 7:57am
Quoting May
Is here anyone using Pepperstone over 30K balanced account? And ist there any problem for withdraws profits (like 30K or 70K)?
Yes, and routinely.

No, you will have no problems at all
  • #1,890
  • Feb 15, 2013 8:04am Feb 15, 2013 8:04am
Thanks
Quoting dancingphil
Yes, and routinely.

No, you will have no problems at all
  • #1,891
  • Feb 15, 2013 8:16am Feb 15, 2013 8:16am
Quoting May
Thanks
No problems, just get your withdrawal submitted by 2pm Australian Eastern Standard time, and it will be processed the same out their door the same day.

It then takes the usual bank wire transfer time, which for me in Hong Kong is 2 days later.
  • #1,892
  • Feb 15, 2013 8:29am Feb 15, 2013 8:29am
It sounds very good
Quoting dancingphil
No problems, just get your withdrawal submitted by 2pm Australian Eastern Standard time, and it will be processed the same out their door the same day.

It then takes the usual bank wire transfer time, which for me in Hong Kong is 2 days later.
  • #1,893
  • Edited 9:34am Feb 15, 2013 9:19am | Edited 9:34am
Quoting nubcake
you are getting pretty rubbish connections to everyone but 1 broker... so i don't get why you are surprised that pepper isn't up to your expectations.

i don't know about pepper, or if it is a standard mt4 server setup (i assume it is as i can't see anything but trouble if it wasn't), but conversations a long time ago in the gom thread put forward that you aren't connected to the actual trade part of the broker setup... you are just getting the price feed. if you haven't sent any data to the actual trade servers in the last 30 seconds you have...
I remember that discussion and there are ways to get around that problem but it's also a good way to annoy your broker if you're just recklessly doing that.

I will have to add some more code to get the numbers for modifying and closing orders, I have only added it the order opening section. But after a brief look at the logs I see:
2013.02.15 08:42:03 order #XXXXXX sell X.XX EURUSD at 1.33390 was modified -> sl: 1.33239 tp: 1.32798
2013.02.15 08:42:03 request was accepted by server
2013.02.15 08:42:03 modify order #XXXXXX sell X.XX EURUSD at 1.33390 sl: 1.33998 tp: 1.32798 -> sl: 1.33239 tp: 1.32798
There was no other activity at that time so I can only assume that my connection with the broker was not alive at the time. It all happened within 1 second.

At the same time I can see this
2013.02.15 12:30:03 order #XXXXXX sell X.XX EURUSD at 1.33221 sl: 0.00000 tp: 0.00000 closed at price 1.33110
2013.02.15 12:30:02 request in process
2013.02.15 12:30:02 request was accepted by server
2013.02.15 12:30:02 close order #XXXXXX sell X.XX EURUSD at 1.33221 sl: 0.00000 tp: 0.00000 at price 0.00000
Also no other activity at the time but it looks OKish.

But I have this some time later
2013.02.15 13:45:20 order #XXXXXX sell X.XX EURUSD at 1.33364 sl: 0.00000 tp: 0.00000 closed at price 1.33580
2013.02.15 13:45:10 request was accepted by server
2013.02.15 13:45:08 close order #XXXXXX sell X.XX EURUSD at 1.33364 sl: 0.00000 tp: 0.00000 at price 0.00000
You can clearly see from these time stamps alone that it took a while. Also no other activity at that time.

Can't comment on occassions where my broker connection was alive at this point. Will have to investigate.

As for my rubbish connection to everyone but 1 broker - this one broker is the only one as far as I can tell that is using PrimeXM bridge and this bridge has the reputation of being one of the fastest if not the fastest one right?
  • #1,894
  • Feb 15, 2013 9:45am Feb 15, 2013 9:45am
Hey Primi,

Was having similar issues with them a while back.

http://www.forexfactory.com/showthre...ue#post6181341 #1375

Ask to speak with Martin, he seems to be the top guy to go to for these kinds of situations. Send him all your info.
Fuck Forex Factory.Wake up people.
  • #1,895
  • Feb 15, 2013 10:04am Feb 15, 2013 10:04am
Quoting ramy3
Hey Primi,

Was having similar issues with them a while back.

http://www.forexfactory.com/showthre...ue#post6181341 #1375

Ask to speak with Martin he seems to be the top guy to go see there. Send him all your info.
Thanks ramy, I'll wait for their first response first, perhaps they will know what the problem is immediately. I've already sent a nice package and will gether more information if required. I remember you being upset about some issue but I just couldn't remember what it was.

It was never my intention to make a lot of fuss about this but I was personally attacked and even if people have good intention about protecting pepperstone reputation (or reputation of other brokers in question) sometimes this gets slightly out of hand and makes more damage than good in my opinion. What some people around here don't comprehend is that all brokers good and bad have issues. All without exception. What makes a great broker stand out is that they acknowledge the problems and try to deal with them. And pepperstone is one of the best in that regard, I never claimed it any other way. That's why I have my second biggest account with them.

Will let you know how it goes.
  • #1,896
  • Feb 15, 2013 3:21pm Feb 15, 2013 3:21pm
Quoting ramy3
Hey Primi,

Was having similar issues with them a while back.
http://50.22.104.143/~forum/images/b...-highlight.gif
http://www.forexfactory.com/showthre...ue#post6181341 #1375

Ask to speak with Martin, he seems to be the top guy to go to for these kinds of situations. Send him all your info.
+1 really helpful guy
If you aim for the stars- but miss, you still get the moon...
  • #1,897
  • Feb 16, 2013 1:00am Feb 16, 2013 1:00am
Quoting ramy3
Hey Primi,

Was having similar issues with them a while back.

http://www.forexfactory.com/showthre...ue#post6181341 #1375

Ask to speak with Martin, he seems to be the top guy to go to for these kinds of situations. Send him all your info.
Can you please point me to your subsequent post where you found out and do reveal to us how the issues were proved to be caused by your end?
  • #1,898
  • Edited 4:15am Feb 16, 2013 3:49am | Edited 4:15am
Quoting dancingphil
Can you please point me to your subsequent post where you found out and do reveal to us how the issues were proved to be caused by your end?
Problem was never on my end. Just posted my disappointment with the Edge standard account when it first came out compared to my old setup. Did not really go into details about my issue here. Martin got all the proof/info and screenshots he needed to take the time to resolve my execution lags and put me on their institutional server node. It was on their end they fixed it. Problem now solved. Very happy now.
Fuck Forex Factory.Wake up people.
  • #1,899
  • Feb 16, 2013 4:49am Feb 16, 2013 4:49am
Quoting ramy3
Martin got all the proof/info and screenshots he needed to take the time to resolve my execution lags and put me on their institutional server node. It was on their end they fixed it. Problem now solved. Very happy now.
so they made it so that your account connects to a different set of pc's, probably located somewhere completely different to where you previously were connecting to. that doesn't sound to me like "it was on their end". that sounds to me like "it was the internet"...
Congratulations ScalaFX for coming out of the closet!
  • #1,900
  • Feb 16, 2013 4:53am Feb 16, 2013 4:53am
does pepperstone offer an xau/usd trading?I saw an xau/usd trading section on their website but can't seem to find xau/usd at the mt4
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