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Pepperstone Forex

  • #1,821
  • Feb 5, 2013 8:08pm Feb 5, 2013 8:08pm
  •  larko
  • | Joined Oct 2010 | Status: 99 problems but a pip aint one | 41 Posts
Quoting Alpha-Bet
Not sure if the reason for last nights issues has been documented?
It was Equinix related. Whole show went down.... something I hope (a word I avoid in trading) will not occur again.
Ha! Equinix did not go down last night. 3 other brokers using their servers in NY experienced no issues.. I don't think the people on this forum are as silly as they might think..

There's an old saying... The workman should never blame his tools. Id love to see a broker (any) take accountability for their infrastructure failing! I hope there will be some reimbursements for everyone affected.. But I'm sure it'll take some time given that hundreds at least will be affected. Lets wait and see the response, blaming Equinix (which most brokers use) is a cheap way out of it
  • #1,822
  • Feb 5, 2013 10:38pm Feb 5, 2013 10:38pm
Quoting larko
Ha! Equinix did not go down last night. 3 other brokers using their servers in NY experienced no issues.. I don't think the people on this forum are as silly as they might think..
Yeah, I was informed it was a "pocket" that went down containing pepper.

Why hard stops and/or hedging broker are imperative.
  • #1,823
  • Feb 5, 2013 11:05pm Feb 5, 2013 11:05pm
The details I got was that an ISP within equinox "blew up", and it only affected networks who used, or crossed over, that ISP within Equinox (there are a lot of ISPs running services into, out of, and internally within NT4.. Oh do I ever wish I was selling ethernet drops between cages or rows of racks.. printing money if you lease the right datacenter real estate in that facility.)

So no, Equinox itself didn't go down. Though, it may be hard to simplify this explanation to clients who aren't tech savvy, and maybe the message is too easily taken as "Equinox went down".

I agree though, still something Pepper is responsible for in the end, regardless of the fact that 3rd parties seem to be causing the recent slips in service... (fault tolerant design and network fail-overs are still something Pepper can be in control of..)

At least Pepper is one of the few brokers who don't put up a fuss when it comes to reimbursing for trades that were affected during downtime... with most others, you gotta hound them for weeks before they'll commit to anything, even when it's their own fault.

--

Oh, and Larko, I was just trying to be light-of-heart with the positive slippage comment. I full well know how problems can affect others in negative ways. :/
FXGears.com
  • #1,824
  • Feb 5, 2013 11:21pm Feb 5, 2013 11:21pm
Quoting Jack_Larkin
So no, Equinox itself didn't go down. Though, it may be hard to simplify this explanation to clients who aren't tech savvy, and maybe the message is too easily taken as "Equinox went down".
Yeah I'm a luddite.
I don't know, or even want to know what ethernet drops are .

I pay brokerage for a stable platform and that's all I want.
  • #1,825
  • Edited Feb 6, 2013 12:11pm Feb 5, 2013 11:55pm | Edited Feb 6, 2013 12:11pm
Quoting Alpha-Bet
Yeah I'm a luddite.
I don't know, or even want to know what ethernet drops are .

I pay brokerage for a stable platform and that's all I want.
Wasn't directing my comment at you, just providing more info.

And yeah, I fully agree, the platform has to be rock solid, how they do it is their business, and their business is compensated by my business with them (trading, racking up commissions like it's going out of style,) so without stability everyone loses.

Pepper definitely gets it...In the response I got from them, when I wrote in about the recent issues, said they are devoting a lot of resources toward improving their feed/reliability because they believe it affects their position within the marketplace more so than anything else at this point.

Just waiting on some follow through now.
FXGears.com
  • #1,826
  • Feb 6, 2013 12:13am Feb 6, 2013 12:13am
Quoting Jack_Larkin
Wasn't directing my comment at you, just providing more info.

And yeah, I fully agree, the platform has to be rock solid, how they do it is their business, and their business is compensated by my business with them (trading, ranking up commissions like it's going out of style,) so without stability everyone loses.

Pepper definitely gets it...In the response I got from them, when I wrote in about the recent issues, said they are devoting a lot of resources toward improving their feed/reliability because they believe it affects their position...
I know, but I am tech challenged.
I wasn't hurt financially with outage, still called pepper to find out what was going on and to keep them on their toes.
Of all those expressing annoyance with this issue how many do you think took the time to contact pepper directly?.......
  • #1,827
  • Feb 6, 2013 1:42am Feb 6, 2013 1:42am
I just put some market orders in and had some trouble setting the stops.
FF journal: Peaks and Troffs
  • #1,828
  • Feb 6, 2013 4:27am Feb 6, 2013 4:27am
Quoting bogus
I just put some market orders in and had some trouble setting the stops.
hmm so im not the only one ... taking an eternity to do anything right now and im getting half pip and full pip slippage consistently, not just once off .. getting quite angry
  • #1,829
  • Feb 6, 2013 6:44am Feb 6, 2013 6:44am
Trades are crisp.
Stoppies and Take profits transacting as I would expect.
  • #1,830
  • Feb 7, 2013 12:59am Feb 7, 2013 12:59am
just a look at 2 trades yesterday and 1 trade not long ago from this post - all at relatively low vol periods - no news etc, small volume trades

I just emailed them but not sure what they are gonna say - if it continues, im done.
Attached Image
  • #1,831
  • Feb 7, 2013 1:05am Feb 7, 2013 1:05am
Quoting Alpha-Bet
Trades are crisp.
Stoppies and Take profits transacting as I would expect.
Me too. A quick scalp I just did in the last 20 minutes were opened and closed in snappy fashion as I always expereince
  • #1,832
  • Feb 7, 2013 2:13am Feb 7, 2013 2:13am
seriously how long should it take to execute a trade !!

I just hit the buy button on EJ when it was showing at 126.57 and it took a few seconds and executed at 126.62 !!

what is this rubbish !
  • #1,833
  • Feb 7, 2013 7:25am Feb 7, 2013 7:25am
Quoting pipmyride
seriously how long should it take to execute a trade !!

I just hit the buy button on EJ when it was showing at 126.57 and it took a few seconds and executed at 126.62 !!

what is this rubbish !
Get in touch with Pepperstone and work issues out.
  • #1,834
  • Feb 7, 2013 7:27pm Feb 7, 2013 7:27pm
pipmyride ... when you're making an order at the market price, then it is always a possibility of some slippage (negative or positive)
Attached Image (click to enlarge)
Click to Enlarge Name: order.jpg Size: 107 KB

However, if that happens too often with your stops and targets, then you have to complain directly ... but, firstly do your homework correctly
by documenting all the trades in a journal (Excel) with some additional columns showing you that slippage on those trades (limit-orders, hard s/l & t/p)
... otherwise it's just a pure winging ... as the balance for any positive and negative slippage should be close to zero (that's my experience with them)
  • #1,835
  • Feb 7, 2013 11:58pm Feb 7, 2013 11:58pm
Quoting DareXau
pipmyride ... when you're making an order at the market price, then it is always a possibility of some slippage (negative or positive)
Yes thank you I understand that part - the question is, why does it take around 5 seconds from the time i click the button to when i get the order confirmation ?
Most of my issues have been with EJ - it is not an illiquid pair for it to take so long - and the trades are during europe opening session - so again, it cant be that slow can it ?

I will endevour to take a screen video capture of one of my trades today so that you can see what i mean - all i've heard back from support is that blah blah jpy pairs are volatile blah blah crap. I'm used to using IG Markets web platform and on there, when i click the button on a price, i get that price .. market order or not, so im quite bemused at the delays im getting with pepper.
  • #1,836
  • Feb 8, 2013 12:30am Feb 8, 2013 12:30am
ok first little scalp of the day - its about 6.15 UK time - tiny position while i figure this stuff out - at about the 4 second mark in the video is where i hit the button - tell me if that length of wait time is appropriate or not and i'll stop whinging

(ignore the background music )

https://dl.dropbox.com/u/18666642/execution1.wmv
  • #1,837
  • Feb 8, 2013 4:47am Feb 8, 2013 4:47am
1) IG Markets are the 'market makers' not an 'ECN' brokers like Pepperstone. So, basically the order is processed 'in house' without going anywhere else.
2) There can be a number of issues with your PC or laptop, which may slow down a processor and/or some software conflicts effecting MT4-platform.
3) Unreliable and/or unstable internet connection, which may include your modem/router or network settings within a Windows or other OS
... and the list can go on ... & ... on. Personally, I don't have such a problem and the trades' execution is mostly under 200 m/s (occasionally above 300 m/s)
  • #1,838
  • Feb 8, 2013 5:01am Feb 8, 2013 5:01am
i hear wot u are saying - i have an i7 and an 8meg internet connection, I cant imagine my PC/connection is the issue
  • #1,839
  • Edited 6:55am Feb 8, 2013 6:47am | Edited 6:55am
Quoting pipmyride
i hear wot u are saying - i have an i7 and an 8meg internet connection, I cant imagine my PC/connection is the issue
Is your i7 a dedicated trading computer ?

Internet speed is irrelevant... latency is the issue.
  • #1,840
  • Feb 8, 2013 8:54am Feb 8, 2013 8:54am
Quoting Alpha-Bet
Is your i7 a dedicated trading computer ?

Internet speed is irrelevant... latency is the issue.
ok well that makes more sense ... thx i'll do some tests
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