Pepperstone Forex | Page 84 | Forex Factory

Options

Go to
Permalinks
Print Thread

Similar Threads

Pepperstone AU accounts being moved to Pepperstone UK 0 replies

Pepperstone suspends Forex trading in the UK 6 replies

Pepperstone Live Server Reliability 53 replies

List pepperstone and icmarkets crashes here 3 replies

Chart comparison between Pepperstone Razor Vs Other ECN 17 replies

Attachments: Pepperstone Forex
Exit Attachments

Pepperstone Forex

  • #1,661
  • Jan 14, 2013 3:50am Jan 14, 2013 3:50am
Quoting Ciara
Working now.
Paper work to do now..lol..
Yep, all servers seem fine now here. Thanks all for your help.
  • #1,662
  • Edited 5:56am Jan 14, 2013 3:55am | Edited 5:56am
If you suffered a bigger loss because of this, contact them with your info and screenshots. Pepper has always made good on legitimate claims.
Fuck Forex Factory.Wake up people.
  • #1,663
  • Jan 14, 2013 4:02am Jan 14, 2013 4:02am
If you suffered a loss because of this, contact them with your info and screenshots. Pepper has always made good on legitimate claims



To my case: it did not hit my SL during the error time...but I want to close before that to minimze my loss,, how can I claim it to them? Now, it works again but way far more than 10 pips that I want to close the trade.

Thanks for your time.
Regards,
Sharincarin
  • #1,664
  • Jan 14, 2013 4:07am Jan 14, 2013 4:07am
Quoting sharincarin
If you suffered a loss because of this, contact them with your info and screenshots. Pepper has always made good on legitimate claims



To my case: it did not hit my SL during the error time...but I want to close before that to minimze my loss,, how can I claim it to them? Now, it works again but way far more than 10 pips that I want to close the trade.

Thanks for your time.
Regards,
Sharincarin
Stop Loss is Stop Loss. Can only claim hard stops not intentional stops.
  • #1,665
  • Jan 14, 2013 4:10am Jan 14, 2013 4:10am
Mine doesnt show full bars or lows or highs as they are on other brokers will it come back itself or .....?anyone
MMMYYYKKK
  • #1,666
  • Edited 5:48am Jan 14, 2013 4:13am | Edited 5:48am
Quoting sharincarin
To my case: it did not hit my SL during the error time...but I want to close before that to minimze my loss,, how can I claim it to them? Now, it works again but way far more than 10 pips that I want to close the trade.

Thanks for your time.
Regards,
Sharincarin
Start by contacting them with this info. Cannot guaranty you that they will take into account what you wanted to do. Some out there will be making up stuff too. They have made good to me and others who did not have stops in in the past. We had a history of doing it or specific verifiable reasons why we would have done what we said in our claim, like always closing out at the same level. It will be a case by case fixing. Still, keep in mind that you had stops in and they may or may not rule in your favor. Like Alpha mentioned stops are stops. If they would not have been taking out they would have definitaly reimbursed the difference.

Damn, almost missed a trade writing this. lol
Fuck Forex Factory.Wake up people.
  • #1,667
  • Jan 14, 2013 5:54am Jan 14, 2013 5:54am
Quoting Ciara
Hi Jack,

thanks for your comments.

The above mentioned slippage happened during the NFP news release. I understand, there could be some slippage during these events, but 54 pips slippage ABOVE the SL level (=10 pips => 60+ pips together) is a bit excessive, dont you think? I have three other accounts opened elsewhere and these things had never happened before in such an extent (i'm trading for 17 years). The minimum, they could have done is at least - not charge the commission for the failed execution (frustrating, isn't it?). I'm still...
Hi everybody, read the whole thread, it's very informative.

Ciara, i also had a slippage in the december NFP with the USD-JPY.
I realize slippage may accur during news realese, but the thing is my platform froze for 19 seconds just when i executed the buy order.

After 19 seconds when the platform got back there was a gap from 82.337 (the price i executed the buy order) up to 82.612, then the price moved for two seconds and finally executed at 82.723.

*I use BeeksVPS for trading, other internet programs still worked during that time, so i guess it wasn't a problem at my end.
*I have an EDGE RAZOR account.
*All prices written here are ASK prices, the spread was about 1.3-1.4 all along.
*I have a recording of the entire proccess, i've sent this to Pepper and this is what they wrote:

Please tell me what you think, beside this problem i'm happy with Pepper and did not encounter any other issues.
Attached Image(s) (click to enlarge)
Click to Enlarge Name: pepperstone mail.jpg Size: 183 KB
Click to Enlarge Name: USD-JPY.gif Size: 24 KB
  • #1,668
  • Edited 6:28am Jan 14, 2013 6:14am | Edited 6:28am
Quoting ramy3
Start by contacting them with this info. ...
This, for pretty much anyone affected by the outage.

Sigh.. What a mess.


Glad it's back up and working in good order.

I was sleeping during the outage myself, but my EA was trying to place a buy order and couldn't.. it kept trying every so often til it got through and luckily the price was better than what it first was willing to take.

Technology problems happen to every business, what's important now is how they handle them and address any customer service concerns (like correcting traders who were affected.) Pepper has always been good with this sort of thing (the customer service side.)

..

I'm going to email Pepper and find out what happened, and what they are going to do about it to make sure it doesn't happen again.
FXGears.com
  • #1,669
  • Jan 14, 2013 8:34am Jan 14, 2013 8:34am
Quoting Eyal_89
Hi everybody, read the whole thread, it's very informative.

Ciara, i also had a slippage in the december NFP with the USD-JPY.
I realize slippage may accur during news realese, but the thing is my platform froze for 19 seconds just when i executed the buy order.

After 19 seconds when the platform got back there was a gap from 82.337 (the price i executed the buy order) up to 82.612, then the price moved for two seconds and finally executed at 82.723.

*I use BeeksVPS for trading, other internet programs still worked during that time, so i guess...

Hi Eyal,

my platform wasn't frozen on that particular day..there was no supply however (causing slippage -SL got executed when the feed returned).

I had one other issue with them (posted here earlier), it got resolved in my favour, communication with David was unsuccessful - I complained and the issue got resolved immediately in a very professional manner with Martin. I'm sure, regarding today's server outage, they will do their best to resolve all claims in a timely manner. WHenever these things happen, just make sure, to save as much evidence as u can - screenshots etc. And go to Live Chat - and save that screen too.

Bottom line - I'm happy with Pepper. Avoiding trading major news released though and taking a day off on NFP day.

Ciara
Ideas shape the course of history
  • #1,670
  • Edited 9:05am Jan 14, 2013 8:50am | Edited 9:05am
Quoting Eyal_89
Hi everybody, read the whole thread, it's very informative.

Ciara, i also had a slippage in the december NFP with the USD-JPY.
I realize slippage may accur during news realese, but the thing is my platform froze for 19 seconds just when i executed the buy order.
Hi Eyal,

Freezes usually occur when you either have to many bells and whistle on your charts, to many open charts, when to much data comes in at one time and your indicators are having a hard time filtering the data and using the Oneclick order box they now provide. It's a ressource hog. Maybe one of these was the cause?
Fuck Forex Factory.Wake up people.
  • #1,671
  • Jan 14, 2013 9:26am Jan 14, 2013 9:26am
They told me it's probably a problem with my computer and they didn't get any more complaints of platform freezing at that time.

As i said i did not encounter any other issues with Pepper so i'll let this go this time, i wanted your opinion on the subject.

Ramy, i usually have 5-7 open charts with the Oneclick order box at the same time, maybe a few indicators... does that affect scalping and execution speed in any way ?
  • #1,672
  • Jan 14, 2013 9:29am Jan 14, 2013 9:29am
Quoting Eyal_89
Ramy, i usually have 5-7 open charts with the Oneclick order box at the same time, maybe a few indicators... does that affect scalping and execution speed in any way ?
I usually keep it to 1 and turn it off when I don't need it (I got used to taking the lazy way out of the 'close all' button it has when managing multiple orders.) Having 2 or more can slow things down for me (CPU usage kicks up a bit, at least I found.)

Ramy has posted some alternatives for one click trading that aren't as resource intensive.
FXGears.com
  • #1,673
  • Edited 10:52am Jan 14, 2013 9:31am | Edited 10:52am
Quoting Eyal_89
They told me it's probably a problem with my computer and they didn't get any more complaints of platform freezing at that time.

As i said i did not encounter any other issues with Pepper so i'll let this go this time, i wanted your opinion on the subject.

Ramy, i usually have 5-7 open charts with the Oneclick order box at the same time, maybe a few indicators... does that affect scalping and execution speed in any way ?
Yes, that order box use to freeze my whole pc if i had 3 or 4 of them opened at once, never mind just the charts. And i am on win7x64 with a gamer pc. Sometimes you won't even notice the freezes. But they will cause a slight delay in execution time.

I use this now:
http://www.forexfactory.com/showthre...61#post6308761 #484 You even have a stealth or hard set SL/TP option.

Give it a try. It will defintly help you prevent this from happening again. Still keep in mind the more charts and stuff you have opened will cause this when large amounts of data come in at once.

I also use seperate instances of MT4 to avoid this from happeneing. One for my bells and whistles and the others to trade trough.

Hope this helps.
Fuck Forex Factory.Wake up people.
  • #1,674
  • Edited 10:31am Jan 14, 2013 10:11am | Edited 10:31am
Quoting Alpha-Bet
Gimme some decent noise to kick the week off...............
Time for a little interlude. It's MONDAY!!! Rough start, but it's MONDAY!!! Happy trading all!!! Hope everything gets resolved in a professional and timely manner for you guys who have been affected by this.

Inserted Video
Fuck Forex Factory.Wake up people.
  • #1,675
  • Jan 14, 2013 2:01pm Jan 14, 2013 2:01pm
Thanks for the help guys, also your comment in the entire thread are very much appreciated.

Ramy the order plugin you uploaded looks interesting, is it also a oneclick order box like the one in Pepperstone ?

I just tried using it, wasn't able to execute a market order via one click, i'll read little bit more and check it again.
  • #1,676
  • Edited Jan 15, 2013 4:06am Jan 14, 2013 2:10pm | Edited Jan 15, 2013 4:06am
Quoting Eyal_89
Thanks for the help guys, also your comment in the entire thread are very much appreciated.

Ramy the order plugin you uploaded looks interesting, is it also a oneclick order box like the one in Pepperstone ?

I just tried using it, wasn't able to execute a market order via one click, i'll read little bit more and check it again.
Yes it is a one click. Uncheck risk based on the order box, right click it. Like it says on my post... Make sure allow live trading & dll are checked in MT4 options.
Fuck Forex Factory.Wake up people.
  • #1,677
  • Jan 14, 2013 2:22pm Jan 14, 2013 2:22pm
Quoting ramy3
Yes it is a one click. Uncheck risk based on the order box, right click it. Like it says on my post... Make sure allow live trading is checked in MT4 options.
Thanks
  • #1,678
  • Jan 14, 2013 2:26pm Jan 14, 2013 2:26pm
Quoting Eyal_89
Thanks
No worries mate. Here to help.
Fuck Forex Factory.Wake up people.
  • #1,679
  • Jan 14, 2013 9:14pm Jan 14, 2013 9:14pm
Quoting ramy3
Start by contacting them with this info. Cannot guaranty you that they will take into account what you wanted to do. Some out there will be making up stuff too. They have made good to me and others who did not have stops in in the past. We had a history of doing it or specific verifiable reasons why we would have done what we said in our claim, like always closing out at the same level. It will be a case by case fixing. Still, keep in mind that you had stops in and they may or may not rule in your favor. Like Alpha mentioned stops are stops. If...

Thanks Ramy,

I hope that you wouldn't miss a trade when replying to my post ..... did you make a good pips on that trade? Hope my post brought you some luck

Regards,
Sharincarin
  • #1,680
  • Edited 7:27am Jan 15, 2013 7:15am | Edited 7:27am
Oh yeah!!!! Enjoy!!!!
Inserted Video
Fuck Forex Factory.Wake up people.
1 trader viewing now