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  • #1,601
  • Jan 8, 2013 1:55pm Jan 8, 2013 1:55pm
And while on this topic here is Exhibit B. Not the same as previously mentioned one but it looked the same at first glance. Happened last night.

This time it looks like it was just after rollover. Feed came back and gapped about 5 or 6 pips. Trouble was the feed was already there but the market was still closed. My terminal was trying to close at TP but it couldn't because the market was closed. It took 20 more seconds for the market to open and after that things went back to normal.

It can work both ways you see.
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  • #1,602
  • Jan 8, 2013 2:50pm Jan 8, 2013 2:50pm
Quoting Primi
And while on this topic here is Exhibit B. Not the same as previously mentioned one but it looked the same at first glance. Happened last night.

This time it looks like it was just after rollover. Feed came back and gapped about 5 or 6 pips. Trouble was the feed was already there but the market was still closed. My terminal was trying to close at TP but it couldn't because the market was closed. It took 20 more seconds for the market to open and after that things went back to normal.

It can work both ways you see.
Err.. have you talked to Pepper support at all? Are you avoiding them?

They would have told you that 5 minutes after rollover (5pm EST, or NYC Close) they set the market 'closed' to follow what the banks do during that time (which is used by the banks to stop trading, change, shifts, and settle transactions. It's actually longer than 5 minutes on the bank's end.) In this case, you'll notice orders go yellow in MT4 since there's no execution. Once execution returns after the 5 minute break, if price was still at a level that would trigger an order it would be filled.
FXGears.com
  • #1,603
  • Jan 8, 2013 3:07pm Jan 8, 2013 3:07pm
Quoting Jack_Larkin
Err.. have you talked to Pepper support at all? Are you avoiding them?
No I didn't for exactly the reason you explained now. I'm fine with this and that's why I said it 'looked the same at first glance' but is actually an entirely different thing. It's just an example of things turning yellow but nothing happening on a live account. There would however be less confusion if the feed started when the market was open again and not sooner. I'm mentioning this because any expert advisor active at that time would assume it can trade because the ticks started coming in.

I have talked to Pepperstone about the first case of course and I have also mentioned the response they gave. And if I see this problem again during normal market hours I will talk to them again. Have no problem with that at all.
  • #1,604
  • Jan 8, 2013 6:30pm Jan 8, 2013 6:30pm
Quoting Primi
Just catching up with this thread so sorry for being a little late.

This definitely does happen live and to the best of my knowledge it only happened on Pepperstone. I am using 4 other brokers as well.

How it happened
-

Cannot fill me for several minutes? I'm not suggesting they tried to cheat me but I guess I can say that there is a weak link in there somewhere (technology they are using?). I don't think this suggests client side issues does it? Where are stop loss orders kept? Are they kept server side or does the client send an order to...

Hi there,

faced a blackout for abt 10 minutes myself. Have taken the issue to them..They admitted their mistake ..it's being resolved..
20 pips damage on 2 positions..couldnt cover the short..price rallied then..So far, their first anwer, they refused to reimburse..
That's the second issue i have with them. The first one happened in December..54 pips SLIPPAGE over the SL order..

Waiting for reply again.. taking both cases to FPA.
Frustrated. Clearly THEIR FAILURE!!!

Let's keep us informed..


Regards,

Ciara
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Ideas shape the course of history
  • #1,605
  • Jan 8, 2013 6:57pm Jan 8, 2013 6:57pm
I know this from another firm, they do not reimburse hypthetical exits - but they do reimburse not executed orders (like stops and targets during an outage). I assume pepper is the same. There is no way to know what you would have done - boght the low or sold the high? You also signed the fineprint about understanding the risks of electronic trading.

About the stop: yes, sounds excessive (without knowing the pair and circumstances)
  • #1,606
  • Jan 8, 2013 7:09pm Jan 8, 2013 7:09pm
Quoting Primi
No I didn't for exactly the reason you explained now. I'm fine with this and that's why I said it 'looked the same at first glance' but is actually an entirely different thing. It's just an example of things turning yellow but nothing happening on a live account. There would however be less confusion if the feed started when the market was open again and not sooner. I'm mentioning this because any expert advisor active at that time would assume it can trade because the ticks started coming in.

I have talked to Pepperstone about the first case...
Ah, I see, I misread then.

Interesting point you bring up with the quote feed being on outside of execution hours. I sorta want it on myself, but you're right that EA's could be confused depending on how they are coded.

Maybe you should write in to Pepper about this concern? Couldn't hurt, and usually feedback is actually read and taken into consideration (and often gets you a thank you note back from them, not just some canned response from a grunt.)
FXGears.com
  • #1,607
  • Jan 8, 2013 7:19pm Jan 8, 2013 7:19pm
Quoting Ciara
Hi there,

faced a blackout for abt 10 minutes myself. Have taken the issue to them..They admitted their mistake ..it's being resolved..
20 pips damage on 2 positions..couldnt cover the short..price rallied then..So far, their first anwer, they refused to reimburse..
That's the second issue i have with them. The first one happened in December..54 pips SLIPPAGE over the SL order..

Waiting for reply again.. taking both cases to FPA.
Frustrated. Clearly THEIR FAILURE!!!

Let's keep us informed..


Regards,

Ciara
Never had them refuse to reimburse me for a loss that happened because of their system, unless you're expecting them to pay out your potential profit on the trade, which isn't a very realistic expectation since there's no way to verify your intentions at the time. Maybe pass them your MT4 log files?

How far have you taken this within Pepper? Going from a single chat session to FPA seems like a bit of a jump.

About the slipped stop order. That chart looks like the market gapped. Was that after a weekend or during a major news release? It's an ECN-like environment, they don't guarantee stop orders, if the market price skips past your order level, they have to fill it at what's available.

Maybe you could give a bit more detail so we understand better.
FXGears.com
  • #1,608
  • Jan 8, 2013 9:54pm Jan 8, 2013 9:54pm
which is the best broker in the UK?
i am the lord that giveth thee power to create wealth.
  • #1,609
  • Jan 8, 2013 11:18pm Jan 8, 2013 11:18pm
Quoting fx light
which is the best broker in the UK?
http://www.google.com.au/search?sour...r+in+the+UK%3f
In the days of old when sailors were bold, and seldom if ever contented.
  • #1,610
  • Jan 9, 2013 1:20am Jan 9, 2013 1:20am
Quoting Ciara
Hi there,

faced a blackout for abt 10 minutes myself. Have taken the issue to them..They admitted their mistake ..it's being resolved..
20 pips damage on 2 positions..couldnt cover the short..price rallied then..So far, their first anwer, they refused to reimburse..
That's the second issue i have with them. The first one happened in December..54 pips SLIPPAGE over the SL order..

Waiting for reply again.. taking both cases to FPA.
Frustrated. Clearly THEIR FAILURE!!!

Let's keep us informed..


Regards,

Ciara

Hi guys,

I have good news about Pepper this time.

In their second response to my claims, Pepper moved towards compensation for the damage caused during this server outage (the difference between the low tick and the price at the time the server was reset and platform put in function again). It looks like it is being resolved in a proper way, much appreciated.

Will keep you informed.

Ciara
Ideas shape the course of history
  • #1,611
  • Jan 9, 2013 1:33am Jan 9, 2013 1:33am
Quoting Jack_Larkin
Never had them refuse to reimburse me for a loss that happened because of their system, unless you're expecting them to pay out your potential profit on the trade, which isn't a very realistic expectation since there's no way to verify your intentions at the time. Maybe pass them your MT4 log files?

How far have you taken this within Pepper? Going from a single chat session to FPA seems like a bit of a jump.

About the slipped stop order. That chart looks like the market gapped. Was that after a weekend or during a major news release? It's...

Hi Jack,

thanks for your comments.

The above mentioned slippage happened during the NFP news release. I understand, there could be some slippage during these events, but 54 pips slippage ABOVE the SL level (=10 pips => 60+ pips together) is a bit excessive, dont you think? I have three other accounts opened elsewhere and these things had never happened before in such an extent (i'm trading for 17 years). The minimum, they could have done is at least - not charge the commission for the failed execution (frustrating, isn't it?). I'm still testing Pepperstone (trading smaller lots this account) and in general, I have to say, spreads are good and now also the attitude is moving into the right direction. About the FPA - it is of course the last resourt - but if you have nothing else left... - regarding the slippage - lots of email exhange with them , no result.

Regards,

Ciara
Ideas shape the course of history
  • #1,612
  • Edited 5:45pm Jan 9, 2013 7:49am | Edited 5:45pm
Quoting Alpha-Bet
Ramy, first day back at the screens for New Year, got a tune?....
My apologies mate for the late reply... Took a little break. But, here you go! Happy trading all!!!

Inserted Video
Fuck Forex Factory.Wake up people.
  • #1,613
  • Jan 9, 2013 7:56am Jan 9, 2013 7:56am
Better late than never. Enjoy!
Inserted Video
Fuck Forex Factory.Wake up people.
  • #1,614
  • Jan 9, 2013 9:00am Jan 9, 2013 9:00am
Quoting Ciara
Hi Jack,

thanks for your comments.

The above mentioned slippage happened during the NFP news release. I understand, there could be some slippage during these events, but 54 pips slippage ABOVE the SL level (=10 pips => 60+ pips together) is a bit excessive, dont you think? I have three other accounts opened elsewhere and these things had never happened before in such an extent (i'm trading for 17 years).

Ciara
Hi Ciara, been some time and I've been under the radar, I've come to accept slipagge as part of the business risks of trading.

Last year my friend lost about 108 pips on a weekend gap his SL of 30 pips was swallowed and all the help desk could say was they have no control over weekend gaps but the loss would have e been covered on the rebound had he not placed a SL. So I learnt from his mistake no over the weekend trades for me.

I had a slippage of 38pips after I'd moved to BE in November on a NFP Friday.

Then I've come to reallise that I have to add spread to my SL so I don''t get caught.

Apart from tight SL and News spikes and weekend gaps any other kind of spikes is suspect and traders should raise a red flag when these occur.

Do continue your efforts at getting reimbursement from them if their outage caused you loss though, for that you have a case.

Cya around!
Let it turn and find your entry.
  • #1,615
  • Jan 10, 2013 3:15am Jan 10, 2013 3:15am
Quoting ramy3
My apologies mate for the late reply... Took a little break. But, here you go! Happy trading all!!!
Thanks mate. Enjoy your time.
And I note the Festive season and associated break hasn't improved your musical tastes.....
  • #1,616
  • Jan 10, 2013 3:46am Jan 10, 2013 3:46am
Quoting Ciara
Hi guys,

I have good news about Pepper this time.

In their second response to my claims, Pepper moved towards compensation for the damage caused during this server outage (the difference between the low tick and the price at the time the server was reset and platform put in function again). It looks like it is being resolved in a proper way, much appreciated.

Will keep you informed.

Ciara
Resolution: Compensation under way. Things becoming more clear and communication improved significantly. Slippage problem however remains open.

BOTTOM LINE:
1)PEPPERSTONE HAS LOWEST SPREADS (GOOD FOR SCALPING AND LTF TRADES)
2) PEPPERSTONE HAS WORST SLIPPAGE - TRADE AROUND THE NEWS EVENTS ACCORDINGLY (USE OTHER BROKERS ESPECIALLY THE MM ONES) AND REDUCE YOUR EXPOSURE - TAKE OUT SL ORDERS - THEY ARE USELESS, OR GET OUT PRIOR TO THESE EVENTS
3) NOT FACING MAJOR DELAY IN ORDER EXECUTIONS - COULD BE UP TO 3 SECONDS SOMETIMES, NEVER SEEN MORE
4) CLIENT SUPPORT WORKS (TAKE SCREENSHOTS TO SECURE THE EVIDENCE) - GO TO LIVE CHAT (ALWAYS WORKING) AND SEND THEM EMAIL
5) GENERAL EXPERIENCE FOR ME - I'LL KEEP THE ACCOUNT AND USE IT FOR SCALPING AND AVOID TRADING AROUND NEWS EVENTS

regards,

Ciara
Ideas shape the course of history
  • #1,617
  • Jan 10, 2013 5:07am Jan 10, 2013 5:07am
Good to hear you appear to be approaching compensation.
To be honest, with the provision that claim was legitimate, I saw no reason why Pepper would not rectify trade/s.




Quoting Ciara
Resolution: Compensation under way. Things becoming more clear and communication improved significantly. Slippage problem however remains open.

BOTTOM LINE:
1)PEPPERSTONE HAS LOWEST SPREADS (GOOD FOR SCALPING AND LTF TRADES)

3) NOT FACING MAJOR DELAY IN ORDER EXECUTIONS - COULD BE UP TO 3 SECONDS SOMETIMES, NEVER SEEN MORE
4) CLIENT SUPPORT WORKS (TAKE SCREENSHOTS TO SECURE THE EVIDENCE) - GO TO LIVE CHAT (ALWAYS WORKING) AND SEND THEM EMAIL
[color=blue]5) GENERAL EXPERIENCE...
  • #1,618
  • Jan 10, 2013 6:57am Jan 10, 2013 6:57am
What are the Razor account ECN Commissions? on the demo say 7$ is this wrong?
anyone with real account can tell me what's the Commission on 100k units or 1 lot.
Thx.
  • #1,619
  • Jan 10, 2013 7:28am Jan 10, 2013 7:28am
Quoting byeyou
What are the Razor account ECN Commissions? on the demo say 7$ is this wrong?
anyone with real account can tell me what's the Commission on 100k units or 1 lot.
Thx.
This may astound you, it's $7.
  • #1,620
  • Jan 10, 2013 7:58am Jan 10, 2013 7:58am
Quoting Alpha-Bet
This may astound you, it's $7.
Wow. Thats it? jeezz... They making any money?
Fuck Forex Factory.Wake up people.
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