DislikedJason Rogers
Reference my last post. The problem has also extended to my life account. On a Eur Usd trade, price was well past take profit but did not close. It was showing the yellow colour.
Tried to close the trade manually but could not until price retraced below the TP level before it closed.Ignored
I'm sorry that these tech issues extended to your live account and that you had trouble connecting. If any of your live trades were negatively affected, please use this Trade Audit Form (FXCM UK | FXCM US) to log a case. The Trade Audit Committee will review your case and credit your account for losses due to tech issues on our end. Again, I apologize for the inconvenience.
Jason