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FXCM Discussion

  • #2,981
  • Aug 29, 2012 11:46am Aug 29, 2012 11:46am
Quoting Dcb
Jason,
I just used the FXCM mobile app to manange and then close my trade. In the past I just used it to see what was happening to my trades, but I used my laptop to make any changes. Although I liked the new version, I had not gotten really comfortable with it, and tried to manage my trades. This morning, I moved my stop loss, and then closed my trade. The new app is a vast improvement from the earlier versions. The current version is slick. Congratulations and thanks to the FXCM system designers.
Hi Dcb,

Thanks, your feedback means a lot since we use it to make improvements to our platforms. In case you missed it, here's a post I made earlier with links to the user guide for the new Trading Station Mobile platform. In that post, I mentioned that our developers are currently working on adding more indicators to the mobile platform along with functionality for placing orders from the charts. Will keep you posted.

Jason
  • #2,982
  • Aug 29, 2012 2:00pm Aug 29, 2012 2:00pm
Hi Everyone,

FXCM is now offering lower spreads to clients with FXCM Australia and FXCM UK (coming soon to FXCM US). Below are the new spreads for twelve of the most popularly traded currency pairs. You can now pick the execution type that best fits your trading. Choose No Dealing Desk forex execution which we recommend for the best overall trading experience, or the new Dealing Desk execution which provides lower spreads.

http://img19.imageshack.us/img19/9972/newspreads.png
Click here for the complete list.


For those whose primary concern is transaction cost, the lower spread option is ideal. These new spreads are available on all our platforms including Trading Station, MetaTrader 4 and NinjaTrader. For a free practice account, click here: (Trading Station Demo | MT4 Demo). If you would like to speak with an FXCM specialist about our new lower spread offering, click here to chat live or call us toll-free anytime 24 hours a day.

Jason
  • #2,983
  • Aug 29, 2012 10:39pm Aug 29, 2012 10:39pm
Any one experiences MT4 connection/login issue (real account) during Euro session this and last morning.

I failed to login most of the time or had a poor connection if I did.

This happens either from my computer or from the VPS offered/suggested by the FXCM.

I am sure I do not have a networking problem because the FXCM trade station works OK for me.

I tried to chat with a FXCM support, supposed to be working 24H, but nobody answer, I send an email almost 12H ago, but all I got is a automatic email reply. It kind of scares me, are you guys having some serious problem and failed to operate normally ?
  • #2,984
  • Aug 29, 2012 10:53pm Aug 29, 2012 10:53pm
Why is it that the rollover amounts do not show on the demo at the end of the platform's daily candle? or is it calculated towards London open?

Thanks in advance!
  • #2,985
  • Aug 30, 2012 12:00am Aug 30, 2012 12:00am
Quoting Turveyd
As long as your trading loads of volume, I don't think there is a min opening fee really but I think it's 1000nd ( might be 100 ) trades at $10 per pip per month so you'll need atleast 5K to start at that really
$10.000.000 = $100.000 * 100 trades at $10 per pip (standard lots)
Or $1000 trades on a mini-lot = 50 trades per 20 trading days in a month.

Feasible with 2K at 5 to 1 position size.
  • #2,986
  • Aug 30, 2012 9:17am Aug 30, 2012 9:17am
Quoting doblece
Why is it that the rollover amounts do not show on the demo at the end of the platform's daily candle? or is it calculated towards London open?

Thanks in advance!
Hi Doblece,

Rollover interest will be added or subtracted to your account for any trades still open at the stroke of 5pm New York time on a weekday. That corresponds to 21:00 GMT or 10pm British Summer Time. Rollover will work on demos exactly as on live accounts. Sometimes it may take a few minutes for the rollover amount to be reflected, but you should see it in your account typically by 5:30pm New York time for any trades that were open at the stroke of 5pm. Here is a link to the Rollover Calendar on DailyFX.com with more information.

Jason
  • #2,987
  • Aug 30, 2012 10:09am Aug 30, 2012 10:09am
Quoting davidwu61
Any one experiences MT4 connection/login issue (real account) during Euro session this and last morning.

I failed to login most of the time or had a poor connection if I did.

This happens either from my computer or from the VPS offered/suggested by the FXCM.

I am sure I do not have a networking problem because the FXCM trade station works OK for me.

I tried to chat with a FXCM support, supposed to be working 24H, but nobody answer, I send an email almost 12H ago, but all I got is a automatic email reply. It kind of scares me, are you...
Hi David,

Unfortunately this is a tech issue on our end with accounts on the MT4 platform over the past few days. Primarily the problem has been affecting MT4 demo accounts, but now I've gotten reports that some live MT4 accounts were also affected, though not as frequently. Our tech support team has been working on a permanent solution that looks promising. Unfortunately, we have to wait until the weekend when the trading desk is closed in order to implement this solution on the MT4 servers.

In the meantime, if you have an MT4 live account that is affected, please send an email to [email protected] the moment you encounter a problem placing an order. Please include information such as the time you tried placing the order, the currency pair involved, the order size and the price. The reason that I recommend sending an email instead of calling is because during a tech issue you may encounter longer hold times, which I imagine is what happened with you the other day. You mentioned that you got some automatic reply when you sent an email. If you prefer, you can email me personally at [email protected] and I will make sure the information about your order gets to our tech support team.

The tech issue with MT4 live accounts has been intermittent, so if you are able to execute your order later at the price you wanted, you can email us again to let us know. However, if the tech issue causes you to lose money on the trade, we can use the information in your email to log a case for you. The Trade Audit Committee will credit your account for money lost due to tech issues on our end.

I apologize for the inconvenience. I will update you all on this matter, if I get any further information.

Jason
  • #2,988
  • Aug 30, 2012 1:53pm Aug 30, 2012 1:53pm
Quoting Jason Rogers
Hi Doblece,

Rollover interest will be added or subtracted to your account for any trades still open at the stroke of 5pm New York time on a weekday. That corresponds to 21:00 GMT or 10pm British Summer Time. Rollover will work on demos exactly as on live accounts. Sometimes it may take a few minutes for the rollover amount to be reflected, but you should see it in your account typically by 5:30pm New York time for any trades that were open at the stroke of 5pm. Here is a link to the [url="http://www.dailyfx.com/calendar/rollover_calendar/"]Rollover...
Thanks for the reply!
Mine isn't still showing any rollover amount on trades that have been open for more than 24 hours as of now (exactly, 29).
It's not a very problematic issue though, but then there might be an issue on the server side? I am connected to DataServer1.
Just so you are informed.
  • #2,989
  • Aug 30, 2012 2:06pm Aug 30, 2012 2:06pm
Quoting doblece
Thanks for the reply!
Mine isn't still showing any rollover amount on trades that have been open for more than 24 hours as of now (exactly, 29).
It's not a very problematic issue though, but then there might be an issue on the server side? I am connected to DataServer1.
Just so you are informed.
Hi Doblece,

Please email me your account details at [email protected], and I'll look into why you are not seeing any rollover for the trades in question. If it's a demo account, please include the login and password for your demo. If it's a live account, all I will need is your account number, but for security, please send your email from the address we have on file for you.

Jason
  • #2,990
  • Aug 30, 2012 2:53pm Aug 30, 2012 2:53pm
Jason Rogers

I just observed that the FXCM MT4 sometimes does not close trades on reaching take profit price. When it happened the first time I just taught it was a one time error. It has happend again despite the fact that the stop loss and take profit levels were entered when the trade was taking.


I have attached the chart showing price well below the take profit level entered when the trade was taking. This happened today.
Attached Image (click to enlarge)
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LISTEN TO MR FUNDAMENTAL AND MR TECHNICAL
  • #2,991
  • Aug 30, 2012 5:09pm Aug 30, 2012 5:09pm
Quoting okehiedon
Jason Rogers

I just observed that the FXCM MT4 sometimes does not close trades on reaching take profit price. When it happened the first time I just taught it was a one time error. It has happend again despite the fact that the stop loss and take profit levels were entered when the trade was taking.


I have attached the chart showing price well below the take profit level entered when the trade was taking. This happened today.
Hi Okehiedon,

This is due to a tech issue on our MT4 platform that has been occurring over the past few days. It is primarily affecting demo accounts, but some live accounts have also been affected intermittently. Accounts on Trading Station servers have not been affected. Our tech team has come up with a solution that they can implement this weekend when the trading desk is closed and updates to the MT4 servers can be made.

Should this tech issue affect any live trades on the MT4 platform, please email me your account and trade details at [email protected] and I will have the Trade Audit Committee review your case. They will credit live accounts for losses resulting from this tech issue. I apologize for the inconvenience.

Jason
  • #2,992
  • Aug 30, 2012 5:44pm Aug 30, 2012 5:44pm
Hi Everyone,

Just a reminder that this coming Monday, September 3rd is the Labor Day holiday in the US. Forex will continue trading as normal 24-hours-a-day next week. The holiday trading hours for CFD products are listed below in GMT time. Please manage your trades accordingly.

http://media.dailyfx.com/sales/micro...epcfdhours.png


Jason
  • #2,993
  • Aug 30, 2012 5:47pm Aug 30, 2012 5:47pm
Quoting Jason Rogers
Hi Okehiedon,

This is due to a tech issue on our MT4 platform that has been occurring over the past few days. It is primarily affecting demo accounts, but some live accounts have also been affected intermittently. Accounts on Trading Station servers have not been affected. Our tech team has come up with a solution that they can implement this weekend when the trading desk is closed and updates to the MT4 servers can be made.

Should this tech issue affect any live trades on the MT4 platform, please email me your account and trade details at [email protected]...
Thanks. My live account does not have issue
LISTEN TO MR FUNDAMENTAL AND MR TECHNICAL
  • #2,994
  • Aug 30, 2012 7:06pm Aug 30, 2012 7:06pm
Quoting Jason Rogers
Hi Doblece,

Please email me your account details at [email protected], and I'll look into why you are not seeing any rollover for the trades in question. If it's a demo account, please include the login and password for your demo. If it's a live account, all I will need is your account number, but for security, please send your email from the address we have on file for you.

Jason
Thank you very much, I did a moment ago.
  • #2,995
  • Aug 31, 2012 6:44am Aug 31, 2012 6:44am
Jason

I have a live FXCM account and am not getting satisfactory answers so thought would try you. Spikes are reportdely occuring regularly at FXCM that are not present elsewhere. Why is this? Here is an example. http://www.forexfactory.com/showthre...4792&page=2590

Answers received from FXCM staff so far are dont believe what you read on BB's. Not inspiring confidence given I am trialling a live FXCM (micro) account in parallel to my current providers. Wonder if you can give an answer that would improve FXCM credibility in my mind with warts and all so we know the pros and cons of trading with you?

I always tell my kids credibility is hard earnt and easily burnt. Alas you lot are heading for a deficit at the moment.

Also there are links in this thread to articles written by you that explain how you work that are now dead links. Any chance of posting the best ones that explain how you work and comparison to others in the market.

Thx.
Katte, kabuto no o wo shime yo. Size doesn't matter, leverage is the killer
  • #2,996
  • Sep 1, 2012 6:43am Sep 1, 2012 6:43am
You are the best. I lost so much money with you. Thank you, guys.
  • #2,997
  • Sep 1, 2012 4:05pm Sep 1, 2012 4:05pm
Quoting revoli
Jason

I have a live FXCM account and am not getting satisfactory answers so thought would try you. Spikes are reportdely occuring regularly at FXCM that are not present elsewhere. Why is this? Here is an example. http://www.forexfactory.com/showthre...4792&page=2590

Answers received from FXCM staff so far are dont believe what you read on BB's. Not inspiring confidence given I am trialling a live FXCM (micro) account in parallel to my current providers. Wonder if you can give an answer that would improve FXCM credibility...
here is a hunt for you
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KEEP IT SIMPLE PIPPING
  • #2,998
  • Sep 1, 2012 4:22pm Sep 1, 2012 4:22pm
Quoting jvh2811
here is a hunt for you
hunting
Attached Image (click to enlarge)
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KEEP IT SIMPLE PIPPING
  • #2,999
  • Sep 1, 2012 4:35pm Sep 1, 2012 4:35pm
Quoting jvh2811
hunting
fxcm is pulling our leg
Attached Image (click to enlarge)
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KEEP IT SIMPLE PIPPING
  • #3,000
  • Edited 12:31pm Sep 3, 2012 11:08am | Edited 12:31pm
A very weird situation, the trading for XAG/USD, XAU/USD and US30 are suddenly disabled during active trading time.

Any reasons behind it?

Edited:

Haha, I know what is the reason..... 3/9/2012, a Labor Day .... Please ignore this question Jason. All answers were given in your previous posts.... FXCM shall e-mail this to all clients.
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