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  • #2,961
  • Aug 15, 2012 3:27am Aug 15, 2012 3:27am
Quoting mctrade
Thanks for your response Turveyd,

ok I understand, it is the BID and the ASK price.

Will see how I can handle it in the demo account.

Best Regards.
When short add the spread onto your sl simples.
Nothing to it, but to do it!!! Stick to the plan FOOL!!!!
  • #2,962
  • Aug 15, 2012 3:47am Aug 15, 2012 3:47am
Over 50% of my orders are rejected with an "off quotes" error, even with the slippage order parameter set at 20. Round-trip ping duration from my terminal to the mt4r01 server is 1ms. I haven't experienced such poor execution from any other broker. What's going on at FXCM?
  • #2,963
  • Aug 15, 2012 7:15pm Aug 15, 2012 7:15pm
Quoting Hyper
Over 50% of my orders are rejected with an "off quotes" error, even with the slippage order parameter set at 20. Round-trip ping duration from my terminal to the mt4r01 server is 1ms. I haven't experienced such poor execution from any other broker. What's going on at FXCM?
Hi Hyper,

I'm sorry to hear you've been having difficulty. The fact that 50% of your orders aren't going through could indicate a some technical issue with the settings. Where are you located? Also, are you running MT4 on a VPS or directly on your own computer?

You might already be aware of this but the max deviation setting is in tenths of a pip, so a value of 20 is actually 2 pips. Have you already tried a max deviation setting of 30, which would be 3 pips?

Our technical support team is available 24 hours a day. If you are still having this issue, I would encourage you to contact them on our live chat service or call us toll-free.

Jason
  • #2,964
  • Aug 15, 2012 7:49pm Aug 15, 2012 7:49pm
Quoting mctrade
Thanks for your response Turveyd,

ok I understand, it is the BID and the ASK price.

Will see how I can handle it in the demo account.

Best Regards.
Hi McTrade,

I agree with Turveyd's suggestion that you try checking the bid versus the ask price for the time in question. That's the most likely explanation. It might help you to visualize the spread if you use a tick chart timeframe, because that will show you the bid and ask prices simultaneously.

On the Trading Station charts, go to File > Create MarketShot. Then you can specify the exact time range you want to look at on the tick chart. For example, in the image below I selected a time range from 5 minutes before to 5 minutes after the Non-Farm Payroll announcement on August 3rd.

http://img809.imageshack.us/img809/3665/timeframe.png


In the tick chart below you can see the spread on EUR/USD widened to 7 pips right before the announcement.

http://img526.imageshack.us/img526/2171/nfpspread.png



If you still have any questions about the trade in question after examining the bid and ask charts, please let me know. You can email me at [email protected] with your account number and the ticket number. I'll be happy to look into it for you.


Jason

  • #2,965
  • Aug 16, 2012 3:05pm Aug 16, 2012 3:05pm
Quoting Jason Rogers
Hi McTrade,

I agree with Turveyd's suggestion that you try checking the bid versus the ask price for the time in question. That's the most likely explanation. It might help you to visualize the spread if you use a tick chart timeframe, because that will show you the bid and ask prices simultaneously.

On the Trading Station charts, go to File > Create MarketShot. Then you can specify the exact time range you want to look at on the tick chart. For example, in the image below I selected a time range from 5 minutes before to 5 minutes after the Non-Farm Payroll announcement on August 3rd.
Hi Jason,

thanks for your explanation,
yes Turveyd`s suggestion was right.
I used the tick charts as you explained it and checked the trades on which I was stopped out.
The reason was that I didn`t noticed the ask prices on my short trades.
So sorry, that was my mistake and it`s clear for me now.


I have another question to you, it`s about FXCM`s margin rules:

Does FXCM change the margin rules (leverage) over the weekends for european customers?

For example, the broker dukascopy changes the available leverage of 100:1 to 30:1 over weekends.
It ain`t no big thing, but it`s growing.
  • #2,966
  • Aug 16, 2012 3:29pm Aug 16, 2012 3:29pm
Quoting mctrade
Hi Jason,

thanks for your explanation,
yes Turveyd`s suggestion was right.
I used the tick charts as you explained it and checked the trades on which I was stopped out.
The reason was that I didn`t noticed the ask prices on my short trades.
So sorry, that was my mistake and it`s clear for me now.


I have another question to you, it`s about FXCM`s margin rules:

Does FXCM change the margin rules (leverage) over the weekends for european customers?

For example, the broker dukascopy changes the available leverage of 100:1 to 30:1 over...
Cool 1 issue sorted.


Never held over the weekend but never seen a margin requirement change anywhere so i would say not.
Nothing to it, but to do it!!! Stick to the plan FOOL!!!!
  • #2,967
  • Aug 16, 2012 3:42pm Aug 16, 2012 3:42pm
Quoting Turveyd

Never held over the weekend but never seen a margin requirement change anywhere so i would say not.
Hi Turveyd,

hope you`re right again.

I prefer to hold positions over weekends for longer periods of time,

so when the leverage would be changed it could be difficult when sometimes using a higher leverage.

Thanks.
It ain`t no big thing, but it`s growing.
  • #2,968
  • Aug 16, 2012 4:20pm Aug 16, 2012 4:20pm
Quoting mctrade
Hi Turveyd,

hope you`re right again.

I prefer to hold positions over weekends for longer periods of time,

so when the leverage would be changed it could be difficult when sometimes using a higher leverage.

Thanks.
I hope I'm right to, if proven wrong I'll have to kill everyone who read that to protect my always right

Al Bundy, respect I shall never get married thanks to his advice best advice ever!!
Nothing to it, but to do it!!! Stick to the plan FOOL!!!!
  • #2,969
  • Aug 16, 2012 4:35pm Aug 16, 2012 4:35pm
Quoting Turveyd
I hope I'm right to, if proven wrong I'll have to kill everyone who read that to protect my always right

Al Bundy, respect I shall never get married thanks to his advice best advice ever!!
Peg ???
It ain`t no big thing, but it`s growing.
  • #2,970
  • Aug 16, 2012 4:36pm Aug 16, 2012 4:36pm
Quoting mctrade
Peg ???
Prefered the Daughter but Peg still looks pretty good dressed normal these days, sounds good to, ( voice over for Lyla in Futurama )
Nothing to it, but to do it!!! Stick to the plan FOOL!!!!
  • #2,971
  • Aug 16, 2012 11:41pm Aug 16, 2012 11:41pm
Quoting mctrade
Does FXCM change the margin rules (leverage) over the weekends for european customers?
Hi McTrade,

Turveyd is right as usual The margin requirements remain the same on weekends as on weekdays, not only for FXCM UK which serves our Europeans clients, but also for FXCM US and FXCM Australia.

Jason
  • #2,972
  • Aug 17, 2012 2:19pm Aug 17, 2012 2:19pm
Quoting Jason Rogers
Thanks Rob,

I'm glad you like it I'll be sure to let the programmers know. We also have a new tablet version of the FXCM Trading Station for the iPad and Android tablets, if you haven't already seen it: www.fxcm.com/fxcm-mobile-forex.jsp

http://img109.imageshack.us/img109/1...2012august.png



Jason
Hi Everyone,

We just released an update on Apple App Store and Google Play (Android Market) for Trading Station Mobile phones and tablets to include new language options. The platform now supports English, Chinese(Simple), Chinese (Traditional), Japanese, German, Spanish, Italian, French, Greek, Russian and Turkish. Your phone or tablet will not force you to update the program, so to make sure you have the latest version, go under Settings and make sure you have Version 1.4.080712.

Below are links to User Guides for FXCM Trading Station Mobile. We have versions of the platform for iPhone, iPad, and Android phones and tablets.


* FXCM US Trading Station Mobile User Guide for iPhone and Android phones *
* FXCM UK Trading Station Mobile User Guide for iPhone and Android phones *
* FXCM US Trading Station Mobile User Guide for iPad and Android tablets *
* FXCM UK Trading Station Mobile User Guide for iPad and Android tablets *


Some of the features in the pipeline for a future update are more indicators and trading directly off the charts. I'll keep you posted.

Have a great weekend

Jason
  • #2,973
  • Aug 20, 2012 7:12am Aug 20, 2012 7:12am
Quoting Jason Rogers
Hi McTrade,

Turveyd is right as usual The margin requirements remain the same on weekends as on weekdays, not only for FXCM UK which serves our Europeans clients, but also for FXCM US and FXCM Australia.

Jason
Thanks Jason.
It ain`t no big thing, but it`s growing.
  • #2,974
  • Aug 22, 2012 9:13pm Aug 22, 2012 9:13pm
Hello Jason I have 2 questions first is regarding what accounts are available for Canadian residents I searched this forum and saw that you posted back in Jan that Canadian residents, with the exception of British Columbia, can still continue to open with FXCM UK if they want however when one visits the UK, US and micro websites they are directed to the sign up with friedberg which only offers MT4 and the standard account is it not possible to sign up with fxcm uk anymore? My second question is what platform and accounts are the CFDs available for?
  • #2,975
  • Aug 23, 2012 3:43pm Aug 23, 2012 3:43pm
Quoting TronFX
Hello Jason I have 2 questions first is regarding what accounts are available for Canadian residents I searched this forum and saw that you posted back in Jan that Canadian residents, with the exception of British Columbia, can still continue to open with FXCM UK if they want however when one visits the UK, US and micro websites they are directed to the sign up with friedberg which only offers MT4 and the standard account is it not possible to sign up with fxcm uk anymore? My second question is what platform and accounts are the CFDs available...
Hi TronFX,

I'm glad you asked, because there have been many updates since then. First, all Canadian residents (including in British Columbia) can open forex trading accounts through Friedberg Direct, with the exception of Alberta where the regulations prohibit retail forex trading. Since Canadian residents can open accounts through Friedberg which is regulated in Canada by IIROC, FXCM UK no longer opens accounts for Canadian residents.

Currently Friedberg only offers forex trading, not CFD trading, but they are working on getting regulatory approval for CFDs as well. They offer trading on the FXCM Trading Station and MT4 platforms. Let me know if another platform interests you. For those Canadian residents who would like to open an account with Friedberg Direct, here is their website: www.fxcm.ca

Jason
  • #2,976
  • Aug 23, 2012 4:56pm Aug 23, 2012 4:56pm
Quoting Jason Rogers
Hi TronFX,

I'm glad you asked, because there have been many updates since then. First, all Canadian residents (including in British Columbia) can open forex trading accounts through Friedberg Direct, with the exception of Alberta where the regulations prohibit retail forex trading. Since Canadian residents can open accounts through Friedberg which is regulated in Canada by IIROC, FXCM UK no longer opens accounts for Canadian residents.

Currently Friedberg only offers forex trading, not CFD trading, but they are working on getting regulatory...
Thanks for the reply i'm actually interested in the micro account or the standard if it did offer CFDS but Friedberg does not offer micro accounts I think fxcm uk should still offer those accounts to Canadians since there not yet available did all the previous Canadian account have to transition to friedberg?
  • #2,977
  • Aug 24, 2012 2:37pm Aug 24, 2012 2:37pm
Quoting TronFX
Thanks for the reply i'm actually interested in the micro account or the standard if it did offer CFDS but Friedberg does not offer micro accounts I think fxcm uk should still offer those accounts to Canadians since there not yet available did all the previous Canadian account have to transition to friedberg?
Hi TronFX,

I've confirmed that FXCM UK can no longer accept clients living in Canada, but I will update you should micro accounts or CFDs become available through Friedberg Direct (www.fxcm.ca) for traders in Canada.

Jason
  • #2,978
  • Aug 24, 2012 5:11pm Aug 24, 2012 5:11pm
Quoting Jason Rogers
Hi TronFX,

I've confirmed that FXCM UK can no longer accept clients living in Canada, but I will update you should micro accounts or CFDs become available through Friedberg Direct (www.fxcm.ca) for traders in Canada.

Jason
okay thanks for the help
  • #2,979
  • Aug 28, 2012 8:56am Aug 28, 2012 8:56am
Quoting Jason Rogers
Hi Everyone,

I have an update on the FXCM Expo to be held in Las Vegas from Friday, November 2nd to Sunday, November 4th. E*TRADE has signed on as the premier sponsor and will be conducting workshops on Stocks, Options and Futures trading.

http://img268.imageshack.us/img268/1...iersponsor.png

You can click here for the latest schedule of events. I will keep you posted as new workshops are added to the lineup.
Hi Everyone,

Here's a video preview of the upcoming FXCM Expo in Las Vegas to be held November 2-4:

http://img692.imageshack.us/img692/8...12august28.png



Hope to see you there!

Jason
  • #2,980
  • Aug 29, 2012 8:28am Aug 29, 2012 8:28am
Jason,
I just used the FXCM mobile app to manange and then close my trade. In the past I just used it to see what was happening to my trades, but I used my laptop to make any changes. Although I liked the new version, I had not gotten really comfortable with it, and tried to manage my trades. This morning, I moved my stop loss, and then closed my trade. The new app is a vast improvement from the earlier versions. The current version is slick. Congratulations and thanks to the FXCM system designers.
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