about rejected order records

dear traders, hello ..

i had a problem with my MT4 live account..

my MT4 live account platform has rejected to close my open position.. i tried several times to close my open position but it rejected again.. when i could close it, i had some big Loss..
i have called my broker and informed them about it..

can i prove that i've tried to close my open position but my platform has rejected it ? i like to find some records about those rejected orders.. is there any record in my MT4 platform or my broker has them in his broker-side records ?

thanks, regards..

take a screenshot and use it as proof.

Did you get the Alert "trade context busy" ?

In that case you need to close Metatrader and start it again, then the trade context is clear and the order should go through.

There are other reasons why an order is rejected.
Read about it in Mt4 documentation.

look in the log files I beleive that all orders are recorded there including rejected orders and there error messages, the logs are kept (named) by dates so look at the one with the date in question, Must warn you, these files can be altered by you to say any thing so the broker could claim you changed it. Your best bet is to find a better broker that is if you can get you money back.

Keit

dear CockeyedCowboy , hello.
thanks for your kind help.. actually i searched my log files but i didnt see any record about that error.. maybe i didnt fint it..
in my opinion , my broker is safe.. but i like to have some records or proof anyway..
thanks and regards..