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Pepperstone Forex

  • #721
  • Jun 18, 2012 7:21pm Jun 18, 2012 7:21pm
Quoting aud
I use them as instrument to trade in shares (stocks). In oz using an online broker (comsec) it costs $20- to buy, $20- to sell and $15- if the sell was brought about by a S/L or T/P order. ie $54- for the round trip.

If I use cfd's (ig markets) it costs $16- for the round trip.

I can also use the same account to trade cfd's over fx or indices where they add their comm. to the spread.
Yes, I understand. And come to think of it, it might work when you're a longer term trader and are going for a huge amount of points, but can you overcome the commissions daytrading?
It's my price or no price at all!
  • #722
  • Edited Jun 19, 2012 12:56am Jun 18, 2012 11:15pm | Edited Jun 19, 2012 12:56am
Quoting 4extool
Yes, I understand. And come to think of it, it might work when you're a longer term trader and are going for a huge amount of points, but can you overcome the commissions daytrading?
I have traded share CFDs but i don't any longer.
Unless the financing of CFDs has changed in the last 5 years, the cost of carry (financing) made CFDs a more attractive daytrading proposition as opposed to swing/ longer term position trading.

For clarity: Synthetic indexes etc, wouldn't touch them with a barge pole.
  • #723
  • Jun 19, 2012 9:04pm Jun 19, 2012 9:04pm
Quoting MiG123
pepperstone has negative account balance protection rite? hope they dun chase me for payment if my account goes heavily negative on monday's anticipated gap...
and...

Really doesn't matter.

Your attitude was pathetic.
  • #724
  • Edited 3:22am Jun 20, 2012 3:10am | Edited 3:22am
Anybody got freeze today?

Please wait for a site operator to respond...
If you do not want to wait, please click here to leave us a message.
Operator Pepperstone Live Support has joined the chat.
Pepperstone Live Support3:11:24 PM
Welcome to Pepperstone. How may I help you?

Visitor3:11:39 PM
I am experiencing freeze just now?

3:11:41 PM
Why

3:13:16 PM
Hallo?

Pepperstone Live Support3:14:19 PM
let me check

Visitor3:14:58 PM
Ok i'll wait

3:16:18 PM
it has been 5 minutes now....Uhuh!

3:17:25 PM
Hallo

3:20:55 PM
ok!! now just fine

3:21:55 PM
Hello.....

3:22:00 PM
Thank U
fooled by randomness in art
Meditation All Time Return: 8.9%
  • #725
  • Jun 20, 2012 3:25am Jun 20, 2012 3:25am
Quoting RoelsMajor
Anybody got freeze today?

Please wait for a site operator to respond...
If you do not want to wait, please click here to leave us a message.
Operator Pepperstone Live Support has joined the chat.
Pepperstone Live Support3:11:24 PM
Welcome to Pepperstone. How may I help you?

Visitor3:11:39 PM
I am experiencing freeze just now?

3:11:41 PM
Why

3:13:16 PM
Hallo?

Pepperstone Live Support3:14:19 PM
let me check

Visitor3:14:58 PM
Ok i'll wait

3:16:18 PM
it has been 5 minutes now....Uhuh!

3:17:25 PM
Hallo

3:20:55 PM
ok!!...


You are right, I too had a terminal freeze, no warning, no notice, just sat their
frozen. Had to restart then all OK

WOW that was bad I have never seen a freeze before ( to my knowledge) only lost connections

What are other members experience of freezes ???
  • #726
  • Jun 20, 2012 4:54am Jun 20, 2012 4:54am
Quoting RoelsMajor
Anybody got freeze today?

Please wait for a site operator to respond...
If you do not want to wait, please click here to leave us a message.
Operator Pepperstone Live Support has joined the chat.
Pepperstone Live Support3:11:24 PM
Welcome to Pepperstone. How may I help you?

Visitor3:11:39 PM
I am experiencing freeze just now?

3:11:41 PM
Why

3:13:16 PM
Hallo?

Pepperstone Live Support3:14:19 PM
let me check

Visitor3:14:58 PM
Ok i'll wait

3:16:18 PM
it has been 5 minutes now....Uhuh!

3:17:25 PM
Hallo

3:20:55 PM
ok!! now just fine

3:21:55...
No issues my end.

The response, or lack of, is not acceptable as you present it.

Personally, i always use the phone for direct one on one communication.
  • #727
  • Edited 6:00am Jun 20, 2012 5:03am | Edited 6:00am
Demo, live, Standard or Razor?

In case this happens again and you are in a trade, you need to contact them right away, (phone or live chat), keep screenshots of your live chat session. You will need your MT4’s log file, your isp connection log and any other pertinent info you have. The more info you provide them, the better it is to state your case if a trade should be negatively affected by something like this.

Contacting live chat usually fixes my issues for a while.

The responses time was a bit long.


P.S. I found that providing my account number right from the start with the issue helps speed up the process.
Fuck Forex Factory.Wake up people.
  • #728
  • Jun 20, 2012 5:20am Jun 20, 2012 5:20am
Quoting lucklogic
You are right, I too had a terminal freeze, no warning, no notice, just sat their
frozen. Had to restart then all OK

WOW that was bad I have never seen a freeze before ( to my knowledge) only lost connections

What are other members experience of freezes ???
Sorry should have said ; freeze was from approx 9.04am to 9.20 am today UK time on a live razor account. Beware if it can happen to me it can happen to you too
  • #729
  • Jun 20, 2012 5:27am Jun 20, 2012 5:27am
Does this broker have ecn accounts?
  • #730
  • Jun 20, 2012 6:28am Jun 20, 2012 6:28am
Quoting ramy3
Demo, live, Standard or Razor?

In case this happens again and you are in a trade, you need to contact them right away, (phone or live chat), keep screenshots of your live chat session. You will need your MT4’s log file, your isp connection log and any other pertinent info you have. The more info you provide them, the better it is to state your case if a trade should be negatively affected by something like this.

Contacting live chat usually fixes my issues for a while.

The responses time was a bit long.


P.S. I found that providing...
This should be the perfect evidence to show your broker if you are having freeze problems, and so on: http://4xtrader.net/
4xWatch is the tool for disconnections I think.

Anyone used some of their tools?
  • #731
  • Jun 20, 2012 9:11am Jun 20, 2012 9:11am
Quoting Panie P
Does this broker have ecn accounts?
The Razor account is an ECN feed execution account.

You can find more info from their account types page on their website.

EDIT: link for the lazy
https://pepperstone.com/trading-acco...unts-razor.php

FXGears.com
  • #732
  • Jun 20, 2012 9:22am Jun 20, 2012 9:22am
Quoting lucklogic
You are right, I too had a terminal freeze, no warning, no notice, just sat their
frozen. Had to restart then all OK

WOW that was bad I have never seen a freeze before ( to my knowledge) only lost connections

What are other members experience of freezes ???
So just restarting MT4 did the trick?

That's odd. . . sounds like something MT4 client was dealing with/processing something that gave it a hic-up. Maybe some bad data.. I wonder.

I'll poke around the net to see if there's anything common that can cause this. Worth posting here as a reference anyhow.

As for myself, I was asleep during the time the other poster mentioned the problem (~9:30am London UK time).. I did have an EA/script running overnight managing an order for me and its terminal looks fine (nothing in the error log and the order was handled properly.)
FXGears.com
  • #733
  • Jun 20, 2012 9:40am Jun 20, 2012 9:40am
Quoting Alpha-Bet
Don't suffer fools

Good trades
To be fair, he doesn't have a history of pushing that software on these boards.. he was probably just trying to be helpful. Let's not pounce on people so easily

From a product point of view, it's a little overkill / costly for what it does.. but at least it gives a nice graphical representation for the user (my own scripts that do nearly the same thing are rather ugly in comparison, just histograms where a spike lets me know something's off.)

I wouldn't personally suggest anyone buy it.. a long while earlier in this thread (or maybe it was another.. I forget) I mentioned how such tools and data can be easily misinterpreted by people who don't understand how broker's operate or networking concepts (and I don't just mean "look mah, I setup my home wireless router all by me-self!".)

For example, one user took the 4xSentinel tool on an Armada/LMAX demo and based off the result, went on a rampage in the Armada thread suggesting they were manipulating the feed... to react to his orders... on his demo... Another poster did nearly the same thing in the FXCM thread. *scratches head*

Another user on this forum used it and complained the broker had the worst connection in the world, constant disconnects and such.. all "proven" by the monitoring tool. It later turned out he had a bad internet provider.

I'm not trying to put these people down. They simply didn't know any better.

Just my thoughts.
FXGears.com
  • #734
  • Edited 12:29pm Jun 20, 2012 12:08pm | Edited 12:29pm
Quoting Jack_Larkin
From a product point of view, it's a little overkill / costly for what it does.. but at least it gives a nice graphical representation for the user (my own scripts that do nearly the same thing are rather ugly in comparison, just histograms where a spike lets me know something's off.)

I wouldn't personally suggest anyone buy it.. a long while earlier in this thread (or maybe it was another.. I forget) I mentioned how such tools and data can be easily misinterpreted by people who don't understand how broker's operate or networking concepts (and I don't just mean "look mah, I setup my home wireless router all by me-self!".)

For example, one user took the 4xSentinel tool on an Armada/LMAX demo and based off the result, went on a rampage in the Armada thread suggesting they were manipulating the feed... to react to his orders... on his demo... Another poster did nearly the same thing in the FXCM thread. *scratches head*

Another user on this forum used it and complained the broker had the worst connection in the world, constant disconnects and such.. all "proven" by the monitoring tool. It later turned out he had a bad internet provider.

I'm not trying to put these people down. They simply didn't know any better.

Just my thoughts..
Thanks Jack for yet another well explained comment. This one relating to the monitoring tool/EA. Much appreciated.
Fuck Forex Factory.Wake up people.
  • #735
  • Jun 20, 2012 5:19pm Jun 20, 2012 5:19pm
I had the same freeze at 11AM platform time, resulting in a data gap.

Jack_Larkin, that was me that has Sentinel and other tools from the same provider.
Yes they have to be taken in their own context and decifered intelligently. It wasn't the internet connection that was the problem, the VPS I used at the time was much further away from my broker than the one I use now, hence the sensativity of the tool sometimes shows latency to be disconnected, I do think it is a little too sensitive.

Here is a EURJPY M1 showing when it happened, exactly the same on my VPS as my home PC. The first time I have experienced an anonymous freeze like this with Pepper, but as frustrating as it is I kind of take it as part of the service now with any broker and have changed my trading style to suit.
Attached Image (click to enlarge)
Click to Enlarge Name: Gap.png Size: 14 KB
My comments are not to be taken as trading advice, not a financial advisor
  • #736
  • Jun 20, 2012 10:08pm Jun 20, 2012 10:08pm
Appears there was a hiccup.. I see it on my charts as well.

Usually when the history is absent (missing bar or two) then it relates to the quote server not collecting streaming quotes from the feed source (if it can't collect it, it can't record it.) That's common when the server gets reset, but it could also have been quote trouble from their feed directly if the servers were still up but no incoming quotes.

In any case, Pepper's support is usually pretty fair about fixing bad trades that resulted from issues like this. Give them a shout if your stop didn't execute because of it...

Another poster mentioned it worked once they restarted MT4.. so if this happens again I'll be trying that myself.

I don't expect it to be a problem though.. I mean, this was the first real issue in months and it doesn't appear to be ongoing. Hiccups happen every so often.. now I'm more interested in how Pepper handles it moving forward (how it was fixed, making sure everything is squared away..etc..)
FXGears.com
  • #737
  • Jun 20, 2012 11:48pm Jun 20, 2012 11:48pm
Must have been related to their server etc.

Restarting MT4 is just a cop out really, as by the time you have restarted your platform and all info is loaded you wouldn't notice their server problem.

Interesting how the freeze lasted for approx 4-6 minutes (although I didn't time it), but on the chart only one 1 minute bar was missing.

Like I said though, no big deal for me for the way I trade. I can gaurantee though every time these events happen the price usually jumps in the opposite direction to the current market direction. Maybe some large contrarian orders going through?

I'll contact them and find out.
My comments are not to be taken as trading advice, not a financial advisor
  • #738
  • Edited 9:04am Jun 21, 2012 5:52am | Edited 9:04am
Hey Jack,

Hope all is well.

Just curious,

I know that they have been fair with everyone, untill now, about correcting negatively affected trades due to disconnections in the past.

But, let’s say they totally deny it this time. And all is fine on your end. Or, you think so. :/

How would you go about handling this kind of situation, and make sure it is not something that happened on your end? What steps would you be taking? What do you have setup in means of logging pertinent info? What would you be providing them as proof to state your case? What extra steps or precautions do you take?


Thks,
Fuck Forex Factory.Wake up people.
  • #739
  • Jun 21, 2012 10:26am Jun 21, 2012 10:26am
Quoting ramy3
Hey Jack,

Hope all is well.

Just curious,

I know that they have been fair with everyone, untill now, about correcting negatively affected trades due to disconnections in the past.

But, let’s say they totally deny it this time. And all is fine on your end. Or, you think so. :/

How would you go about handling this kind of situation, and make sure it is not something that happened on your end? What steps would you be taking? What do you have setup in means of logging pertinent info? What would you be providing them as proof to state...
Well, the answer would entirely depend on the situation.

If it's a matter of a stop or TP order not executing, there's little chance they would deny you on the grounds of a "client side problem" because the orders sit on the server once submitted (that's why you can turn off MT4 and the orders still execute as set.)

That's one of the reasons why I tell people to make sure to have a stop set that you're comfortable with.. it's very hard to argue that a stop wasn't executed when it was only in your mind and Pepper support has no way to verify it.

Outside of that, I keep my phone with me at all times which has a data connection and a few trading apps for the brokers I use. If, for whatever reason, my computer from home or work has issues, I jump right on the app to monitor / close any trade I have on. Since the 3G net connection from my phone is an different path over the net than the one on my computer, that helps narrow down where the problem resides.

Finally, I'd even use the support chat or call them directly to manage a trade if I have no access with my phone or computer... which by then it's obvious the problem isn't on my end and the support rep can verify (acknowledge) the issue so I can reference it later should I have to fill a trade dispute out.

All that being said.... a trade dispute isn't a catch-all for problems. You gotta prepare and have at least one backup method of dealing with trades should your main method go down.

The idea is, if it gets to the point where you must submit a trade dispute, it's because you've exhausted all the things you could do on your end to prevent problems.


(That might not directly answer your question, but it's how I approach the subject... If I was denied a claim for any reason and I felt confused as to why, I'd probably just ask for a detailed explanation then escalate it with their management.. but I can't see getting into that spot given the steps I take when I trade.)
FXGears.com
  • #740
  • Edited 11:14am Jun 21, 2012 11:03am | Edited 11:14am
Thks Jack,

Thank you for taking the time out to respond. Much appriciated.
Fuck Forex Factory.Wake up people.
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