Okays. I use to think stop hunting is bullshit. I never believed in stop hunting. I thought it was just an excuse by amateurs who use market maker brokers...
Now, this is not exactly a case of stop hunting. but there sure is something wrong with the broker...
what happened was this... i entered a sell order of eur/usd at 1.2846 and a buy stop to offset the trade at 1.2858... my stop was triggered though price did not reach the level on the charts... i was perturbed... i went to Oanda live chat to ask for help. this is what i got...
Please wait for an agent to respond.
You are now chatting with
customerservice: Hello. How may I assist you?
ME: hi, my name is ---. my answer to the security question is ---. my account is ---
ME: i would like for you to help me check a trade
ME: i entered a sell order. --- units, eur/usd at 1.2846
ME: and a buy stop at 1.2858
ME: the buy stop was hit at 0500
ME: but the market did not reach that level
ME: did i make a mistake, or is there some kind of error
ME: thank you in advance
customerservice: please provide me with the ticket number
customerservice: may i have your date of birth as well?
ME: ------
ME: 12789290 is the sell order
customerservice: thank you.
ME: and the buy stop is 12789295
customerservice: was it MT4?
ME: yep
customerservice: okay please give me a moment to check up on your trade.
ME: no problem
customerservice: hello thank you for holding
ME: ok
customerservice: you did a sell trade at 1.2846, and a buy stop at 1.2858, both --- lots EUR/USD
ME: yup
customerservice: your buy stop was triggered because the ask price at the time Tuesday, May 15, 2012 5:00:31 PM was at 1.285810
customerservice: as your buy stop had been triggered and OANDA do not allow hedging, your buy trade and your sell trade of --- lots EUR/USD offset each other hence closed.
ME: on mt4, the highest price i saw was 1.2851
ME: so you meant that the spread widened to 7 pips?!
ME: http://imgur.com/UjOGI
customerservice: Hello. How may I assist you?
customerservice: unfortunately the ask at the time was 1.285810
http://i.imgur.com/UjOGI.png
http://i.imgur.com/SZuFQ.png
This is not the first time i have had problem with this broker... on 11may, my sell limit was triggered, but it was not reflected on my mt4 terminal... i only realized it after i saw my margin running pretty low... i went to live chat again. and they told me that hey. it takes time for your trade to be reflected on mt4... by the time it has already been 20 minutes and the trade was still not showing....
just sharing my experience, and hope someone can recommend me a better broker. or if anyone thinks that i have made a mistake somewhere, please do not hesitate to point it out (kindly).... thanks!
Now, this is not exactly a case of stop hunting. but there sure is something wrong with the broker...
what happened was this... i entered a sell order of eur/usd at 1.2846 and a buy stop to offset the trade at 1.2858... my stop was triggered though price did not reach the level on the charts... i was perturbed... i went to Oanda live chat to ask for help. this is what i got...
Please wait for an agent to respond.
You are now chatting with
customerservice: Hello. How may I assist you?
ME: hi, my name is ---. my answer to the security question is ---. my account is ---
ME: i would like for you to help me check a trade
ME: i entered a sell order. --- units, eur/usd at 1.2846
ME: and a buy stop at 1.2858
ME: the buy stop was hit at 0500
ME: but the market did not reach that level
ME: did i make a mistake, or is there some kind of error
ME: thank you in advance
customerservice: please provide me with the ticket number
customerservice: may i have your date of birth as well?
ME: ------
ME: 12789290 is the sell order
customerservice: thank you.
ME: and the buy stop is 12789295
customerservice: was it MT4?
ME: yep
customerservice: okay please give me a moment to check up on your trade.
ME: no problem
customerservice: hello thank you for holding
ME: ok
customerservice: you did a sell trade at 1.2846, and a buy stop at 1.2858, both --- lots EUR/USD
ME: yup
customerservice: your buy stop was triggered because the ask price at the time Tuesday, May 15, 2012 5:00:31 PM was at 1.285810
customerservice: as your buy stop had been triggered and OANDA do not allow hedging, your buy trade and your sell trade of --- lots EUR/USD offset each other hence closed.
ME: on mt4, the highest price i saw was 1.2851
ME: so you meant that the spread widened to 7 pips?!
ME: http://imgur.com/UjOGI
customerservice: Hello. How may I assist you?
customerservice: unfortunately the ask at the time was 1.285810
http://i.imgur.com/UjOGI.png
http://i.imgur.com/SZuFQ.png
This is not the first time i have had problem with this broker... on 11may, my sell limit was triggered, but it was not reflected on my mt4 terminal... i only realized it after i saw my margin running pretty low... i went to live chat again. and they told me that hey. it takes time for your trade to be reflected on mt4... by the time it has already been 20 minutes and the trade was still not showing....
just sharing my experience, and hope someone can recommend me a better broker. or if anyone thinks that i have made a mistake somewhere, please do not hesitate to point it out (kindly).... thanks!