Pepperstone Forex | Page 24 | Forex Factory

Options

Go to
Permalinks
Print Thread

Similar Threads

Pepperstone AU accounts being moved to Pepperstone UK 0 replies

Pepperstone suspends Forex trading in the UK 6 replies

Pepperstone Live Server Reliability 53 replies

List pepperstone and icmarkets crashes here 3 replies

Chart comparison between Pepperstone Razor Vs Other ECN 17 replies

Attachments: Pepperstone Forex
Exit Attachments

Pepperstone Forex

  • #461
  • Apr 2, 2012 12:46am Apr 2, 2012 12:46am
Hi Jack,
... very good and accurate explanation of that relationship between Pepperstone and Axi, which hopefully will end-up this ...
conspiracy theory and a way, that simple facts are portrayed as some sort of sensations or revelations of the secrets.
Perhaps also another one more positive point can to be added in favour of Pepperstone ... namely a recent upgrade/separation
of the servers due to this tremendous growth. (improvement in execution speed as well as a stability of the connection)
  • #462
  • Apr 2, 2012 1:51am Apr 2, 2012 1:51am
i no longer use axi and im about to close my account. there is no comparison between axi and pep.
i havent traded with axi for at least 6 months so they might have improved. i only traded the index futures.i got requoted all the time with there index futures. it was more or less useless. the forex might be better.
pepperstone is working perfectly now so why wouldnt you use them.
  • #463
  • Apr 2, 2012 2:12am Apr 2, 2012 2:12am
Quoting craig65
i no longer use axi and im about to close my account. there is no comparison between axi and pep.
i havent traded with axi for at least 6 months so they might have improved. i only traded the index futures.i got requoted all the time with there index futures. it was more or less useless. the forex might be better.
pepperstone is working perfectly now so why wouldnt you use them.
Index synthetics with a market maker are a joke. If you are a profitable trader you're not welcome.

Agree, since server upgrade pepper is as tight as a drum.
  • #464
  • Edited 5:10pm Apr 2, 2012 5:07am | Edited 5:10pm
Give the man a vote for his explenation.

I wish i was as explicit...

Hmm, how does someone give votes? Ah, i need four vouchers. Sorry Jack, i would have given you a vote.


Thank you! It's realy appreciated.

Cheers!
Fuck Forex Factory.Wake up people.
  • #465
  • Edited 4:50pm Apr 2, 2012 4:09pm | Edited 4:50pm
Quoting Jack_Larkin
Pepperstone (not Axi) has experienced recent tremendous growth.. they even posted on their website around mid-February that they are "increasing client equity at around AUD $1,000,000 every two weeks"...
Wich leads me to other questions i have. Do we just belive what is posted on websites? Or, and how do we get a hold of financial staments to see if it is true?


Thks
Fuck Forex Factory.Wake up people.
  • #466
  • Apr 2, 2012 6:15pm Apr 2, 2012 6:15pm
Quoting Jack_Larkin
Ahah!


Want some examples?
[list][*]FXCM first went to Boston Technologies to get MT4 trading accounts up and running. Running up to within this last year, if you were trading with FXCM on MT4, you were trading on BT servers and systems.[*]Deutsche Bank (DBFX) wanted to go retail, so they partnered with FXCM, not only to use their platform, but even their support reps in white label fashion.[*]ETrade Financial just recently broke into the FX brokerage market -- and they are a huge retail stock broker in the US with the means go at it alone...
if i remember correctly citifx is also a white label or partner of saxo bank
  • #467
  • Apr 3, 2012 12:09am Apr 3, 2012 12:09am
Quoting jaobedoza
if i remember correctly citifx is also a white label or partner of saxo bank
Why would Citi partner with Saxo? Why wouldn't the guys do it on their own?
  • #468
  • Apr 3, 2012 2:22am Apr 3, 2012 2:22am
Quoting jaobedoza
if i remember correctly citifx is also a white label or partner of saxo bank
A few noodles short of chow mein.

Citi has the world's largest financial network spanning 140 countries.
  • #469
  • Apr 3, 2012 3:38am Apr 3, 2012 3:38am
Quoting jaobedoza
if i remember correctly citifx is also a white label or partner of saxo bank
Citi and Saxo have a strategic partnership. Citi provides 'Global custody services' to Saxo.

As to how any of this is relevant to pepperstone is beyond me....
  • #470
  • Edited 6:37pm Apr 3, 2012 12:58pm | Edited 6:37pm
Quoting ramy3
Just tried it myself and it does bring up the info...
http://network-tools.com/default.asp...epperstone.com
http://network-tools.com/default.asp...radeserver.com
http://network-tools.com/default.asp...=+209.81.91.22

Any toughts?

Cheers!
Lol, they juste hired a privacy company and it changed the info (Whois Privacy Protection Service, Inc.). Smart move.

But, as Jack Larkin clearly and well explained things about "white lables" on post #459 here: http://www.forexfactory.com/showthre...70#post5532470 ,(Please, take the time to read it!), it's business as usual.

Who knows, maybe they have already completely branched out...

Seems like they are watching this thread and/or one of the other ones. An even smarter move. I like that. They seem to want to stay on top of their game.

Now, for financial statements, hmmm... (Still searching...)

cheers!


P.S. Just in case someone wants to add something here: http://en.wikipedia.org/wiki/Pepperstone, like a financial statement, lol.
(Notice the orange exclamation point...)
Fuck Forex Factory.Wake up people.
  • #471
  • Apr 4, 2012 3:40am Apr 4, 2012 3:40am
Did anyone have any problems with Pepperstone this morning?

The connection to Pepperstone was lost on my laptop and PC, all my other broker platforms were working fine.

When the connection came back 5 positions were closed out in front of my eyes. I am nowhere near my margin limit.
A £2500 account and I am using £63 margin. The positions that were close were 0.01 lots so there is no reason why they should close them.

Why on earth would those positions be closed out when they were coming back in my favour.

I am not using an EA.

I definitley did not close them, they all closed automatically at exactly the same time 09:35 Pepperstone server time, 07:35 GMT.
Before the loss of connection I was trying to set an order on Aud/Usd so I did not even have the Gbp/Usd order box open.

I would like the trades that I did not close put back to how they were.
26736964 0.01 Lots
26731797 0.01 lots
26731672 0.01 Lots
24369446 0.03 Lots
24367107 0.02 Lots

Here are the log files which apparently have been passed onto IT, this is when the time difference could be a problemwith communication.

"07:32:41 Custom indicator TMA NZDUSD,Daily: loaded successfully
07:32:47 '+++++++': connect failed [No connection]
07:34:43 '+++++++': login
07:34:43 LiveUpdate: new build 419 is available
07:34:44 '+++++++': previous successful authorization performed from 31.53.69.254
07:34:44 Publisher: starting
07:35:04 Publisher: ok
07:35:09 Publisher: starting
07:35:14 FTP: STOR command failed
07:35:14 Publisher: failed
07:35:14 Publisher: starting
07:35:17 FTP: STOR command failed
07:35:17 Publisher: failed
07:40:15 Publisher: starting
07:40:17 FTP: STOR command failed
07:40:17 Publisher: failed
07:45:16 Publisher: starting
07:45:22 FTP: STOR command failed
07:45:22 Publisher: failed
07:50:17 Publisher: starting
07:50:21 FTP: STOR command failed
07:50:21 Publisher: failed
07:55:18 Publisher: starting
07:55:23 FTP: STOR command failed
07:55:23 Publisher: failed
07:58:16 Publisher: starting
07:58:17 FTP: STOR command failed
07:58:17 Publisher: failed
08:03:17 Publisher: starting
08:03:37 Publisher: ok"

I have emailed Pepperstone support.
Guys do you have any tips on how to handle this?

Is there a Pepperstone rep resentative on here?
  • #472
  • Apr 4, 2012 3:58am Apr 4, 2012 3:58am
^

You have contacted pepperstone via email. Await pepper response.

There is always phone or skype.
  • #473
  • Apr 4, 2012 6:14am Apr 4, 2012 6:14am
Quoting normtold
Did anyone have any problems with Pepperstone this morning?
I'm using BeeksFX-VPS and my Pepperstone (Razor) it's set to: razor.pepperstone.com (Pepperstone-US03-Live - Pepperstone Financial Pty Ltd)
I didn't had any disconnections today, neither this week, nor even whole month ... since the last upgrade/separation of the servers everything is perfect.
  • #474
  • Apr 4, 2012 7:53am Apr 4, 2012 7:53am
Yes I have been live with them for 4 months, used to get frequent disconnections but as you say since the upgrade there has been a vast improvement.

I am using the same server as you.

My other MT4 Broker platforms that I had open on my desktop and laptop did not disconnect.

The disconnection on Pepperstone was for around 2 minutes but then in the journal I was getting this error message which I have never seen before

07:45:22 FTP: STOR command failed

I hope it never happens to you, it is quite disconcerting to watch open positions being closed in front of your eyes when you are not touching the keyboard
  • #475
  • Apr 4, 2012 8:03am Apr 4, 2012 8:03am
STOR error relates to the built in FTP publisher/client in MT4. It's not used by default, maybe you setup some sort of tracking software through FTP (like the old, old way of hooking up to MyFXBook / MT4i)

As for the positions... CALL them now! Don't waste another minute on here.. you should be on the phone, or at least in support chat, finding out what happened.

If it was just a mistake on their end, they'll fix it.. but it's clearly not the norm for Pepperstone.

Another thing: change your password... if you're getting FTP account errors and things are acting odd like positions closing at random, it wouldn't hurt to make sure no one else has access to your account. I'm not saying that's the problem, I'm just saying it takes 2 seconds to rule out anyone else messing around with things.
FXGears.com
  • #476
  • Apr 4, 2012 9:34am Apr 4, 2012 9:34am
Thanks for the reply.
I have had my account linked to MyFXBook for months via the publisher in Tools.

After I e-mailed support, they asked for the log files to pass onto IT, I sent these back straight away about 8 hours ago.

Then 5 hours ago I had a live chat with support
"
Welcome to Pepperstone. How may I help you?
Visitor10:24:47
hello

10:25:05
Can you look into a problem I had this morning plaease, I am in the UK by the way

10:25:22
my account number is ======

10:25:47
I lost connection, and when it connected again it closed out 5 of my open positions in front my eyes

10:26:06
I emailed support, who asked for the log files, I sent the log files via email

10:26:21
this was hours ago, are they still there?

10:26:36
I think it is 8p.m your time, is that right?

Pepperstone Live Support10:27:09
let me check on your email

10:27:13
What is your email address?

Visitor10:27:16
ok thanks

10:27:28
=============

Pepperstone Live Support10:27:38
one moment

Visitor10:27:56
ok thank-you, I can cut and paste you the log file too if you like

Pepperstone Live Support10:29:05
I do see the log files

10:29:15
The trade desk is looking into it and will respond once

Visitor10:29:22
ok, I ask you again what is your local time now?

Pepperstone Live Support10:29:25
they are done with the investigation

10:29:36
It is 7:29 pm

Visitor10:29:53
ok so there are staff there now looking into it?

Pepperstone Live Support10:30:41


Yes, it has been forwarded to our Trade Desk for investigation
Visitor10:30:48"

Jack, when you say change my password, do you mean the MT4 password in between "Login" and "Server".

I live alone here, nobody has ever had access to my PC or Laptop.

Or do you mean MyFxBook password, in fact should I disable and delete the connection between MyFxBook and MT4? Happy to do that.
  • #477
  • Edited 11:41am Apr 4, 2012 11:30am | Edited 11:41am
Quoting normtold
Thanks for the reply.
I have had my account linked to MyFXBook for months via the publisher in Tools.

After I e-mailed support, they asked for the log files to pass onto IT, I sent these back straight away about 8 hours ago.

Then 5 hours ago I had a live chat with support
"
Welcome to Pepperstone. How may I help you?
Visitor10:24:47
hello

10:25:05
Can you look into a problem I had this morning plaease, I am in the UK by the way

10:25:22
my account number is ======

10:25:47
I...
Change both the master password and investor password in MT4. MyFXBook uses the investor password to access your account, but you cannot trade the account when logged in as an investor, so only if a hacker got hold of your master password, could they trade using your account. To change both passwords go to Tools -> Options -> Server tab -> Click on the 'Change' button to change both passwords (one at a time)

I doubt anyone has gained access to your MT4 account but as a precaution one should change one's password on a regular basis and ensure it is a strong password that includes uppercase, lowercase, numbers and special characters (i.e. #N0rmt07D?)

If you change your password you will need to update MyFXBook so that it can still access your trading data.

The FTP STORE (STOR) command is used by the client to tell the server to accept the data transferred via the data connection and to store the data as a file at the server site, but if the MT4 client was disconnected, this would fail and explains why it was in your log file. When your MT4 client is disconnected from your broker, all trading data such as open postions and trade history are not accessible, so when the MT4 publisher was trying to publish your open positions/trading history to MyFXBook, it failed for the very reason that it could not access this data.

Pepperstone are trying to find out if the command to close came from the client or server. If it came from the client, it will be difficult to prove that you didn't close the open positions yourself, but as they have passed it on to the Trading Desk, it seems that the logs showed the close came from the server, although I am guessing here.

Do you run any EAs or scripts that might have interfered with the trades?

You don't need to disable or delete the link to MyFXBook although you might want to change it from using Publisher to an EA which is a more robust solution and less likely to fail. Further details can be found here.

If not, then it will be most likely caused by the server closing it. Let us know of the final outcome and how Pepperstone handled the whole situation from start to finish.

Thanks!
  • #478
  • Apr 4, 2012 1:11pm Apr 4, 2012 1:11pm
Thanks a lot for your reply.

Before you posted I changed my master and read only password on my account.

I also unticked "enable" in Tools, options, publisher and deleted all my details. MyFxBook is not that important to me.

Thanks to you and Jack_larkin for informing me of the error code (the online help did not know) relating to MyFxBook not being able to connect when connection to Pepperstone server was lost but this has nothing to do with why the 5 positions were closed.

I assume as Pepperstone are an ECN broker that they do not gain from my loss when the positions closed without my consent?

They just gain by the spread, swap and commission right?

Well the trade desk has apparently been looking into this for 10 1/2 hours now and no reply (or the helpdesk told a fib and the tradedesk had all gone home), maybe they get into work 8.A.M when I will be in bed so this could take some time, worth considering if you are in a different time zone.

I have a UK Broker, when I e-mail the account manager he telephones me back within 5 minutes which is great, only thing is the spreads are big compared to Pepperstone.
I want to stay with Pepperstone but it depends how this is handled.

No these positions were were opened manually, no EA used. I have never had any scripts running.

The log posted above does not show any command to close the trades that were closed at 7:35 in the account history.

Yes I will keep you informed.
  • #479
  • Apr 4, 2012 2:35pm Apr 4, 2012 2:35pm
FYI,

The brokers that do not allow USA clients will allow USA clients if these clients can show they have a second overseas address, and use that overseas address when they sign up.

Some people have even opened a PO box overseas (usually the UK or Australia but there is other choices). Obviously dont choose something that says PO BOX as the address.

I hope that makes sense.


Quoting joeharley
Do they accept US client?

Go-Market does not.
  • #480
  • Apr 4, 2012 2:57pm Apr 4, 2012 2:57pm
Quoting CandleForex
FYI,

The brokers that do not allow USA clients will allow USA clients if these clients can show they have a second overseas address, and use that overseas address when they sign up.

Some people have even opened a PO box overseas (usually the UK or Australia but there is other choices). Obviously dont choose something that says PO BOX as the address.

I hope that makes sense.
No offence but that is some really poor advice. It's not a matter of being a US Citizen but a matter of being a US Resident. You can find more information about what that means on the IRS web site. If you knowingly portray yourself as a "Resident" of another country when you are not. You are at the very least guilty of fraud, and if the Allmighty IRS finds out...well to say you are screwed would be the understatement of the year.

If you don't like what you find on the IRS web site, (few ever do) get in to local politics.
3 traders viewing now