DislikedExactly the same situation with my demo FXDD Malta.
Am re-reading the installation manual pdf.
Item 12: confirmed
Item 13: the first two input parameters need to be input with what you have PM'd me. the first is "SYSTEM_NAME" with my slave EA but manual says Master Key. this is the only discrepancy. But you said is OK to just input what you have supplied.
We did it all correctly, but never see a screen as shown in Item 16.
Instead it says "Expert is stopped".
Why don't you send this report to the supplier for any input they might have?
RS...Ignored
You've got PMs (1) and (2) just now.
Fxcube