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Pepperstone Forex

  • #301
  • Feb 21, 2012 10:24pm Feb 21, 2012 10:24pm
Quoting Alpha-Bet
Jack

Was informed by pepperstone that Pepperstone Edge Live is a special account for dealing with ea's that trade more exotic crosses.

I suggest you do your own due diligence if this is pertinent to yourself.
I'm hearing from a few sources now on this, and it seems the marketing term "edge" is being used. Perhaps the old name was just some overlap..

But in any case, we'll just wait and see.. As I said before, it will only matter if the disconnects are solved.

(I also can't promise you won't get a big "I told you so" remark from me at a later date... )
FXGears.com
  • #302
  • Feb 21, 2012 10:41pm Feb 21, 2012 10:41pm
Quoting Jack_Larkin
I'm hearing from a few sources now on this, and it seems the marketing term "edge" is being used. Perhaps the old name was just some overlap..

But in any case, we'll just wait and see.. As I said before, it will only matter if the disconnects are solved.

(I also can't promise you won't get a big "I told you so" remark from me at a later date... )
Yes, they can call it what they want. I'm not interested in the wrapping paper...

Does your "I told you so" remark refer to the possibility of a new way of connecting direct to banks? When i brought this topic up on the phone i didn't receive any info to the negative or positive. Not that i really expected anything
  • #303
  • Feb 21, 2012 11:21pm Feb 21, 2012 11:21pm
Quoting Alpha-Bet
Yes, they can call it what they want. I'm not interested in the wrapping paper...

Does your "I told you so" remark refer to the possibility of a new way of connecting direct to banks? When i brought this topic up on the phone i didn't receive any info to the negative or positive. Not that i really expected anything
;P

What matters is getting the platform rock solid.. it's sooo close, we've seen vast improvements in the past, and it seems they are serious about being a player in the brokerage market (not just with their growth and lower total costs, but they've taken a very positive approach to customer service,) but there's this one last bit to get out of the way to make things complete (fixing the odd disconnects and keeping them fixed.)

I look forward to the progress..
FXGears.com
  • #304
  • Feb 22, 2012 3:32am Feb 22, 2012 3:32am
Quoting Alpha-Bet
Primi,

Have you emailed/forwarded your log to Pepperstone?
They would be interested in seeing it.

Cheers
They've been made aware of this.
  • #305
  • Feb 22, 2012 9:57am Feb 22, 2012 9:57am
On monday i was in a trade when i got disconnected/loged out. Contacted live chat right away, they answered pretty quickly. So my internet connection was ok. My loss turned out to be double my usuall exits. I could not get out of the trade for a couple of minutes. My other accounts closed the trade at my right stop out level. I am still waiting to see how Pepperstone will deal with my claim.

We are speaking via email for now.
Fuck Forex Factory.Wake up people.
  • #306
  • Feb 22, 2012 10:26am Feb 22, 2012 10:26am
Yeah, that is one of the problems I am experiencing with this broker.. usual disconnects.

Although I can say it hasn't really effected me, its not pleasant. Have the phone near by! and feed from another broker.

On a positive note, I am enjoying immediate fills. Pretty much instant! Even with orders above 5 standard lots.. I'm pinging 24-30ms to their NY server.

Cheers
lowest draw down possible please.
  • #307
  • Feb 22, 2012 11:19am Feb 22, 2012 11:19am
Quoting ramy3
On monday i was in a trade when i got disconnected/loged out. Contacted live chat right away, they answered pretty quickly. So my internet connection was ok. My loss turned out to be double my usuall exits. I could not get out of the trade for a couple of minutes. My other accounts closed the trade at my right stop out level. I am still waiting to see how Pepperstone will deal with my claim.

We are speaking via email for now.
You had a stop loss order in place right?

So long as the order was there and not executed properly because of the issue, Pepperstone has been great with me when it comes to fixing the slippage caused by their system downtime.

But like I (and a few others now) have said multiple times in this thread, without a stop order in place it's hard for them to help. They can't read your mind for mental stops and need something to work with when they justify any credits given.
FXGears.com
  • #308
  • Edited 11:45am Feb 22, 2012 11:29am | Edited 11:45am
Quoting Jack_Larkin
You had a stop loss order in place right?
But like I (and a few others now) have said multiple times in this thread, without a stop order in place it's hard for them to help. They can't read your mind for mental stops and need something to work with when they justify any credits given.
I understand but,

There lies one of my issues. I use stealth stop losses. All they have to do is check all my previous trades. They all close out at around the same stop out levels (give or take), and verify their connection log. All my other accounts closed at the right stop out level. I do not wonder of my levels. They are fixed for me. And i will not start using hard set stop losses just because their are having connection problems. I am not comfortable trading with hard set stop losses. Call it a bit of paranoia. But, its been treating me well.

Glad to hear that they treated you fairly on your claims.

Besides this, everything else has been pretty good so far with these guys.
Fuck Forex Factory.Wake up people.
  • #309
  • Edited 11:55am Feb 22, 2012 11:44am | Edited 11:55am
Quoting ramy3
There lies one of my issues. I use stealth stop losses. All they have to do is check all my previous trades. They all close out at around the same stop out levels (give or take). And verify their connection log. All my other accounts closed at the right stop out level. I do not wonder of my levels. They are fixed for me. and i will not start using hard set stop losses, just because their are having connection problems.
Razor account? What's the point? Price feed is from Integral, and Integral won't see stop orders, Pepper's server will just pass the market execution of your stop to their LP's once hit and the price feed is independent of this (that is to say, there's no stop hunting simply because Pepper isn't acting as a market maker and creating the quotes. Instead, Integral is feeding the quotes and they are just routing orders/exposure.)

Using stealth orders in this case will also add to your average slippage in faster moving markets. Since the client is monitoring price levels, new price quote has to go from Integral > Pepperstone > Client (triggering stop then back to) > Pepperstone > LP/Integral ... the latency between Pepperstone and Client being the longest (and you've doubled this by having to go back and forth)... however, a stop order on the server (non-stealth) would be executed without that extra latency (just Integral > Pepper > LPs/Integral..) and would be less likely to suffer from slippage (even though it still happens from time to time.)

Just a thought...


Anyway... if you're using stealth orders, you're also taking the responsibility to execute your stop away from Pepperstone and leaving it to 3rd party code. I have no idea what Pepperstone will do here...

Providing them records of all your trade closures would be helpful I guess.. but even that might be subjective since few people are pure robots and trade exactly the same all the time (that is, non-automated traders.)

Do let us know what comes of this but don't spam this board with hate if they reject your claim... Most major brokers won't even honor a stop that was missed on their own server let alone a hidden stop, be it mental or script set.

Good luck!
FXGears.com
  • #310
  • Feb 22, 2012 11:53am Feb 22, 2012 11:53am
Lol

I get all you posted.thks

I do not spam hatred, not my style. Plus, i am to busy...
Fuck Forex Factory.Wake up people.
  • #311
  • Feb 22, 2012 12:51pm Feb 22, 2012 12:51pm
Today has been a little better. The other potentially good news is that they will be adding a new server in NY to alleviate the load.

P
  • #312
  • Edited 8:05am Feb 24, 2012 7:19am | Edited 8:05am
Quoting ramy3
On monday i was in a trade when i got disconnected/loged out. Contacted live chat right away, they answered pretty quickly. So my internet connection was ok. My loss turned out to be double my usuall exits. I could not get out of the trade for a couple of minutes. My other accounts closed the trade at my right stop out level. I am still waiting to see how Pepperstone will deal with my claim.

We are speaking via email for now.

This is the reply from Peperstone:

"Thank you for your message. Our trading desk have decided to cash correct your trade to reflect the original stop loss. You should see an adjustment on your account shortly."

So far i have absolutely nothing bad to say about these guys. They are the real deal in my book. They recognize there errors and correct them. I am impressed.

I have not withdrawn any funds yet. But judging from my experiences so far, i do not see any issues ahead.

Live chat has responded very quickly both times I was in a trade and logout. Email support was quick to. Both where very professional.

And, I to have been enjoying fast execution speeds and tight spreads . They are in the process of adding another server so we should be seeing even more improvements.

They are experiencing growing pains at the moment, as a lot of startups do for various reasons.

Conclusion, I am very pleased with all that Peperstone offers and will be with them for a very long time.

Cheers,

Ramy

P.S. People should probably follow Jack Larkin’s advice and use hard set stop losses to prove there trades. I do not and will not, my records/past trades and other accounts speak for them self’s… I never change my stop loss settings, I take a bigger loss if it is a fast moving market and do not complain about it…
Fuck Forex Factory.Wake up people.
  • #313
  • Feb 24, 2012 9:33am Feb 24, 2012 9:33am
Opened a new live account with Pepperstone. Going to fund by monthend. I will be curious and cautious about the experiences of fellow traders with this broker. They seem to have handled various issues better than Go markets in last few months and hence I think they are among better brokers in Aus and in the world.

I do swing trading on 4H timeframe so I won't go broke by a second of execution latency if it's not for any "unfair" reason. So please share your experiences with this broker. I am sorry if I am interfering with the flow here but I don't know where else I can get this info. Separating grain from the chaff is very difficult on FPA.
Not trend, but imbalance is my friend
  • #314
  • Feb 24, 2012 12:35pm Feb 24, 2012 12:35pm
Just dropping by to say that Pepperstone has been incredible today - only a single disconnection during Asia. The way it should be.

P
  • #315
  • Feb 24, 2012 12:43pm Feb 24, 2012 12:43pm
Alpha-Bet mentioned this earlier, but I too have now heard they will be tossing some more hardware in their server farm to help with all the additional load and disconnects.

New servers will be added to the cluster on March 3rd and they've been taking measures to curb any issues til then.
FXGears.com
  • #316
  • Edited 2:38pm Feb 24, 2012 12:54pm | Edited 2:38pm
Quoting pbanerjee
Opened a new live account with Pepperstone. Going to fund by monthend. I will be curious and cautious about the experiences of fellow traders with this broker. They seem to have handled various issues better than Go markets in last few months and hence I think they are among better brokers in Aus and in the world.

I do swing trading on 4H timeframe so I won't go broke by a second of execution latency if it's not for any "unfair" reason. So please share your experiences with this broker. I am sorry if I am interfering with the flow here but...

You won't have any issues at all trading 4h charts and swing trading.

Execution speed is excellent for an STP/ECN, no problems there at all.

The only issue lately was the odd disconnect a couple of times a day that lasts for ~1 minute when it happens. Pepperstone has been good at fixing any account or order related issues that are caused by the disconnects. They are also about to beef up their server farm to stop it from happening altogether. Just goes along with growing pains as they've expanded their client base quite a bit over the last few months.

If you go back over the last few pages, you'll read about it, it's no show stopper.. just annoying people.




For your style of trading, you might want to look into cost of carry.. Pepperstone has some great cross spreads which makes them awesome for intra-day traders.. but I'm not sure about their cost of carry since I'm flat by rollover.
FXGears.com
  • #317
  • Feb 24, 2012 2:23pm Feb 24, 2012 2:23pm
Quoting Jack_Larkin
For your style of trading, you might want to look into cost of carry.. Pepperstone has some great cross spreads which makes them awesome for intra-day traders.. but I'm not sure about their cost of carry since I"m flat by rollover.
I can tell you from my own experience that their swaps are way bigger than what I have on some other brokers for the same trades. Multiple times bigger.

P
  • #318
  • Feb 24, 2012 3:12pm Feb 24, 2012 3:12pm
Quoting Primi
I can tell you from my own experience that their swaps are way bigger than what I have on some other brokers for the same trades. Multiple times bigger.

P
Dukascopy have very good swap spreads
  • #319
  • Feb 24, 2012 9:35pm Feb 24, 2012 9:35pm
Quoting Jack_Larkin
You won't have any issues at all trading 4h charts and swing trading.

The only issue lately was the odd disconnect a couple of times a day that lasts for ~1 minute when it happens. Pepperstone has been good at fixing any account or order related issues that are caused by the disconnects.

For your style of trading, you might want to look into cost of carry..
Thanks Jack. That's one reason I chose this broker -- their visible intent and handling of problems, both in short and long term.
I will keep an eye on the swaps.. it can work either way if I carry.
Not trend, but imbalance is my friend
  • #320
  • Feb 26, 2012 12:59pm Feb 26, 2012 12:59pm
Quoting joeharley
Do they accept US client?

Go-Market does not.
You mean they don't accept US residents. If you move out of the States the world is your oyster.
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