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Pepperstone Forex

  • #161
  • Jan 19, 2012 12:33am Jan 19, 2012 12:33am
Quoting Jack_Larkin
Just experienced some excellent customer service:
.
I dealt with pepperstone via the phone this week regarding technical issue. The staff members were very professional and friendly. Sent an email in appreciation. I'm the first to start banging on if a brokers not doing things right, but, i'll give credit where it's due.

Good to see your experience confirms mine.
  • #162
  • Jan 19, 2012 3:25am Jan 19, 2012 3:25am
Anyone else having connection issues today? Been dropping out constantly in the last hour or so. Both servers including android platform unable to connect for over 10 minutes at a time.
Don't get mad, get even!
  • #163
  • Jan 19, 2012 3:26am Jan 19, 2012 3:26am
Quoting stulic
Anyone else having connection issues today? Been dropping out constantly in the last hour or so. Both servers including android platform unable to connect for over 10 minutes at a time.
Yeah, just spoke to live chat, they are having an issue, been down for about 20 minutes now
  • #164
  • Jan 20, 2012 3:45am Jan 20, 2012 3:45am
Server down for 5 minutes, this is beginning to happen too often
  • #165
  • Jan 20, 2012 4:41am Jan 20, 2012 4:41am
What the fuck? The disconnections are WAY too often...


Will not trade until it gets fixed.
  • #166
  • Jan 20, 2012 4:44am Jan 20, 2012 4:44am
I'm disconnected again
  • #167
  • Jan 22, 2012 11:54pm Jan 22, 2012 11:54pm
i didnt know about this thread. ive had issues with pepperstone most of last week during the european session. it just keeps crashing. if it happens all this week im out of pepperstone.
i thought of ic markets but i here they crash too.
  • #168
  • Jan 23, 2012 7:23am Jan 23, 2012 7:23am
Execution speed has been quite bad this morning, its taking 2-3 seconds to execute a market oder... How are others finding it?
  • #169
  • Jan 23, 2012 7:50am Jan 23, 2012 7:50am
I was getting a little bit worried about what's going on with pepperstone and contacted them. That's what they have replied:

"We had some tech issues last week but they have all been resolved by the IT team."
Forex is a losers game.
  • #170
  • Jan 23, 2012 7:57am Jan 23, 2012 7:57am
Quoting trader121
I was getting a little bit worried about what's going on with pepperstone and contacted them. That's what they have replied:

"We had some tech issues last week but they have all been resolved by the IT team."
Hmm... Execution speed is definitely slower for me today, i've tested it many times
  • #171
  • Jan 23, 2012 8:42am Jan 23, 2012 8:42am
i traded about 15 times during early european session with pepperstone. glad to say no problems tonite.
  • #172
  • Jan 23, 2012 8:13pm Jan 23, 2012 8:13pm
i closed my account because was tired of connection issues and requotes etc. i would not recommend to anyone.
  • #173
  • Jan 23, 2012 8:19pm Jan 23, 2012 8:19pm
I haven't had any issues since my last post. I'm still waiting it out.
FXGears.com
  • #174
  • Jan 23, 2012 8:21pm Jan 23, 2012 8:21pm
Quoting trader121
I was getting a little bit worried about what's going on with pepperstone and contacted them. That's what they have replied:

"We had some tech issues last week but they have all been resolved by the IT team."
what a reply that's sure mind easing...
The best indicator is price.
  • #175
  • Jan 23, 2012 9:16pm Jan 23, 2012 9:16pm
Quoting scfx
what a reply that's sure mind easing...
very enlightening..........


i have spoken to pepperstone and hopefully these issues are have been rectified.
that's technology unfortunately
and that's why you have backup broker
  • #176
  • Jan 23, 2012 11:41pm Jan 23, 2012 11:41pm
you just went short the euro with one broker? brokers platform crashes. you cant get out of trade. trade goes against you. you lose your account if its not fixed. no backup broker can help you.
  • #177
  • Jan 23, 2012 11:46pm Jan 23, 2012 11:46pm
Quoting craig65
you just went short the euro with one broker? brokers platform crashes. you cant get out of trade. trade goes against you. you lose your account if its not fixed. no backup broker can help you.
I trade with multiple brokers, I wouldn't leave it to just one.

A backup can help if you want to express your sentiment about the market but can't execute in your main broker.

Plus, for a lot of reasons one broker might be better for particular styles of trading than others. One broker might be best for automated trading, one might be good for news plays, one might rock for scalping..etc... Use the best tool for the job.
FXGears.com
  • #178
  • Jan 24, 2012 12:36am Jan 24, 2012 12:36am
Quoting craig65
you just went short the euro with one broker? brokers platform crashes. you cant get out of trade. trade goes against you. you lose your account if its not fixed. no backup broker can help you.
it's called hedging
  • #179
  • Jan 24, 2012 12:38am Jan 24, 2012 12:38am
Quoting Jack_Larkin
I trade with multiple brokers, I wouldn't leave it to just one.

A backup can help if you want to express your sentiment about the market but can't execute in your main broker.

Plus, for a lot of reasons one broker might be better for particular styles of trading than others. One broker might be best for automated trading, one might be good for news plays, one might rock for scalping..etc... Use the best tool for the job.
i hear you
  • #180
  • Jan 24, 2012 2:39am Jan 24, 2012 2:39am
Quite amazing execution speed this morning, I'm getting 200-400 ms!
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