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Pepperstone Forex

  • #141
  • Jan 13, 2012 7:49am Jan 13, 2012 7:49am
yes, minimal disconnection 10-15 seconds.
  • #142
  • Jan 13, 2012 7:56am Jan 13, 2012 7:56am
Quoting rooicol
I've had 2 disconnections in the last 3 hours, has anyone else had this?
no.
two earlier in the week.
duration no longer than 2 minutes.
  • #143
  • Jan 13, 2012 9:45am Jan 13, 2012 9:45am
Quoting rooicol
I've just been disconnected again, right as USD Trade Balance is released
Have you try to contact the support?
Be the market
  • #144
  • Jan 13, 2012 9:50am Jan 13, 2012 9:50am
Quoting alvseek
Have you try to contact the support?
Yeah, i contacted support via live chat on the website, they said the IT team had to restart the server, and that it would be back online in a minute or two, which it was. I asked why they would restart the server 1 minute before USD Trade Balance numbers were released and they said to send an email for any further enquires.
  • #145
  • Jan 13, 2012 11:59am Jan 13, 2012 11:59am
a bit of pepper here..i see
wo-yoy! wo-yoy! wo-yoy! wo-yoi! wo-yoy-yoy-yoy!
  • #146
  • Jan 13, 2012 12:23pm Jan 13, 2012 12:23pm
Quoting rooicol
Yeah, i contacted support via live chat on the website, they said the IT team had to restart the server, and that it would be back online in a minute or two, which it was. I asked why they would restart the server 1 minute before USD Trade Balance numbers were released and they said to send an email for any further enquires.
that actually sounds pretty fishy lol
  • #147
  • Jan 13, 2012 12:37pm Jan 13, 2012 12:37pm
Quoting fxblues
that actually sounds pretty fishy lol
I wasn't best pleased, especially considering i had exposure
  • #148
  • Jan 13, 2012 2:14pm Jan 13, 2012 2:14pm
That's very concerning. :/

If anyone has followed up with IT about this please post their official response here.

I'll be emailing in myself asking if they could send out notifications within the MT4 Mailbox before any unplanned reboots or maintenance actions are taken in the future. They probably won't comply with this, as hardly any brokers do, but if enough people request it you never know.
FXGears.com
  • #149
  • Jan 13, 2012 2:15pm Jan 13, 2012 2:15pm
Oh, and I wasn't directly affected by this myself... I haven't noticed any issues in general... I hope it was just isolated to this one instance and won't be an ongoing problem.
FXGears.com
  • #150
  • Jan 13, 2012 2:32pm Jan 13, 2012 2:32pm
This was my first week pepperstone live trading.

Experiences are so far positive.

What I do not like is that the minimum difference of 2 pip to TP and SL orders. If it' ecn trading, it does not make sense to me. They shoud remove that 2 pip minimum distance asap.
Forex is a losers game.
  • #151
  • Jan 13, 2012 2:40pm Jan 13, 2012 2:40pm
Quoting trader121
This was my first week pepperstone live trading.

Experiences are so far positive.

What I do not like is that the minimum difference of 2 pip to TP and SL orders. If it' ecn trading, it does not make sense to me. They shoud remove that 2 pip minimum distance asap.
I think the reason they have the 2 pips minimum order distance is to do with server overload. Pepperstone have had a massive influx of new clients recently and their trading server was not able to cope with the increased number of connections, so they had to up date the server. I hope this is not happening again, and that today's issue was just a one off and not the start of the server becoming overloaded again.
  • #152
  • Jan 14, 2012 7:18pm Jan 14, 2012 7:18pm
Quoting Edd Ganuelas
Thank you for your prompt reply. I do have a dash board ea that place and monitor my trades that include information such as ask and bid prices including a column on profits (Upl) which is basically the same info on the trade profit column of my mt4 platform. In short the two must always be the same. What happened in this instance was in the case of my EURUSD trade it was registering in my EA profit of 0.88 while that of my mt4 trade profit is only 0.01. A big difference. So I close that trade without capturing a screen shot. When I placed my trade...
Well, before anything else you should bring this up with IBFX for further information. If you want to keep talking about it here, I'd suggest posting about it in the IBFX broker thread. I don't want to confuse people who are here expecting to read about Pepperstone.

However, that being said, if your indicator is showing different info than the MT4 terminal, I really don't believe it's a problem with the broker trying to manipulate you. The programming functions that MQL4 can call upon to display such information come direct from the MT4 terminal itself and should mirror the exact same info as the terminal if coded properly. There could have been a bug within your code that caused a hick-up (forgetting to normalize double integers alone accounts for many "WTF" moments in working on scripts and EAs), or maybe the indicator didn't update on that very last tick? Or maybe the indicator marked the closing price at the time of execution but not the final price as reported by the broker?

I couldn't even begin to tell you what's wrong without seeing the code itself and seeing a live example of it messing up. But I will say the chances are high that you just experienced some slippage and the broker didn't do it maliciously.

Anyhoo, good luck trading
FXGears.com
  • #153
  • Edited 8:22pm Jan 14, 2012 7:58pm | Edited 8:22pm
Quoting Jack_Larkin
Well, before anything else you should bring this up with IBFX for further information. If you want to keep talking about it here, I'd suggest posting about it in the IBFX broker thread. I don't want to confuse people who are here expecting to read about Pepperstone.

However, that being said, if your indicator is showing different info than the MT4 terminal, I really don't believe it's a problem with the broker trying to manipulate you. The programming functions that MQL4 can call upon to display such information come direct from the MT4 terminal...
Thank you. This is my last post on this subject. This went further into several posts because you are asking the details. I am not trying to demain BFX. I just want to inform fellow traders to have them an inform decesion when selecting their broker to trade. 2 years ago they probhibited placing trades 5 minutes after Asean session. with all due respect, I can't understand why they did it. With regards to my EA I can't pass on to you the code as it is a commercial one from a reputable source, and have been using it for the last 2 years. Pepperstone and IBFX both from Australia, what a coincidence. I hope you are not an Australian, are you?
  • #154
  • Jan 14, 2012 9:40pm Jan 14, 2012 9:40pm
Quoting Edd Ganuelas
Thank you. This is my last post on this subject. This went further into several posts because you are asking the details. I am not trying to demain BFX. I just want to inform fellow traders to have them an inform decesion when selecting their broker to trade. 2 years ago they probhibited placing trades 5 minutes after Asean session. with all due respect, I can't understand why they did it. With regards to my EA I can't pass on to you the code as it is a commercial one from a reputable source, and have been using it for the last 2 years. Pepperstone...
what?!
i understand english may not be your first language but i really don't understand your point.

good luck with your trading... no sarcasm intended
  • #155
  • Jan 14, 2012 9:53pm Jan 14, 2012 9:53pm
Quoting Edd Ganuelas
I hope you are not an Australian, are you?
I don't think there's anything wrong with being Australian (or from any specific place on this earth,) so I'd personally never say that I "hope" someone wasn't one...

But no, I am Canadian.

I've visited Australia and loved it there. The climate was awesome, beach culture was great, and everyone was friendly.
FXGears.com
  • #156
  • Jan 14, 2012 9:59pm Jan 14, 2012 9:59pm
Quoting Jack_Larkin
I don't think there's anything wrong with being Australian (or from any specific place on this earth,) so I'd personally never say that I "hope" someone wasn't one...

But no, I am Canadian.

I've visited Australia and loved it there. The climate was awesome, beach culture was great, and everyone was friendly.
next time you're here i'll buy you a beer

cheers
  • #157
  • Jan 17, 2012 12:13pm Jan 17, 2012 12:13pm
Quoting Edd Ganuelas
Thank you. This is my last post on this subject. This went further into several posts because you are asking the details. I am not trying to demain BFX. I just want to inform fellow traders to have them an inform decesion when selecting their broker to trade. 2 years ago they probhibited placing trades 5 minutes after Asean session. with all due respect, I can't understand why they did it. With regards to my EA I can't pass on to you the code as it is a commercial one from a reputable source, and have been using it for the last 2 years. Pepperstone...
hahaha thats so funny,not placing orders 5 min after asian open.Have you noticed tokyo open breakouts.
wo-yoy! wo-yoy! wo-yoy! wo-yoi! wo-yoy-yoy-yoy!
  • #158
  • Jan 18, 2012 4:18pm Jan 18, 2012 4:18pm
Guys, someone have used any service for rebate when you open account? Like http://www.cashbackforex.com ?

I am searching another broker, despite the spread is more that MBTrading, and I liked it. .

Tks.
  • #159
  • Jan 18, 2012 4:27pm Jan 18, 2012 4:27pm
Quoting astom
Guys, someone have used any service for rebate when you open account? Like http://www.cashbackforex.com ?

I am searching another broker, despite the spread is more that MBTrading, and I liked it. .

Tks.
Yep, cashbackforex works with Pepperstone as it should.
  • #160
  • Jan 19, 2012 12:07am Jan 19, 2012 12:07am
Just experienced some excellent customer service:

Server had a quote issue with their liquidity provider and the system as a whole had to reboot. Unfortunately this was during a trade I put on (and I scalp, so a moment of disconnection is very unsettling to me,) so I was stuck with exposure and after the nature of the problem was described to me I knew my stop order wouldn't trigger till they got back online. The entire time I was watching two other sources of quotes so I knew the market was softly but consistently moving against me.

Sure enough, new market prices flowed in and the system realized my stop was to be triggered so the position was closed. Slipped by a few pips from where the stop order was set (a huge difference for someone who scalps for a few pips at a time.)

The outage didn't last long, maybe 3 minutes, so we're not talking about major execution problems here, just a system reboot. During that time I was chatting with their online support.

Not only did the online chat support instantly understand my concern, without having to exhaust myself explaining the problem or argue at all, they took immediate action to work internally on correcting my account. I didn't have to jump through hoops or fill out paperwork... or wait a week and a half like most brokers just to hear that they've acknowledged my issue and are investigating.

The entire account correction was resolved on their end, with minimal interaction from me, within an hour.

I am VERY pleased with this result and the speed it was corrected.

Every broker (or company for that matter) will have the odd technical issue from time to time.. no company is immune. All that matters is how they handle the impact said issues have on customers..

After experiencing how most brokers deal with issues -- some seem to do so in the most annoying way possible -- and having had multiple positive experiences like this in the recent past with Pepperstone, I'm more than happy to tell the forum about it.
FXGears.com
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