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FXCM Discussion

  • #2,201
  • Oct 19, 2011 5:25pm Oct 19, 2011 5:25pm
Quoting Hedge212
been testing fxcm w/mt4 buys sells super fast but whats with the thing freezing every 20-30 minutes for like a minute or so , never seen this before only from oanda
I never seen this too, maybe you have a computer problem?
I would suggest to uninstall the application if Jason didn't already fix it for you?

here is what I would do,

1. uninstall trading station or MT4
2. check so the folder Candleworks or MT4 inside Program files is gone,
if not delete it, oops, remember to save your indicators and EAs first
3. download CC cleaner (freeware) and clear your registry,
4. reboot the machine
5. download and install a fresh MT4 or trading station

if that don't help then you could do a complete reinstall of your Operating system, but I hope you don't have to go that far.
atleast this way you would be sure there isn't anything wrong on your end.
Bulls are stupid Animals!especially when Im short!
  • #2,202
  • Oct 21, 2011 12:19pm Oct 21, 2011 12:19pm
Quoting Hedge212
been testing fxcm w/mt4 buys sells super fast but whats with the thing freezing every 20-30 minutes for like a minute or so , never seen this before only from oanda
Hi Hedge,

Our technical support team tried to reach you by email with a fix to your issue. If you have any questions, then please let them know.

Thanks,


- Jason
  • #2,203
  • Oct 24, 2011 12:46pm Oct 24, 2011 12:46pm
We now offer live software demonstration webinars to help new traders learn to use the Trading Station Desktop platform. During the webinar, you can ask any questions you want about features or functionality.

Live events are every Monday - Thursday @ 11am, 3pm and 10pm ET and you can watch recorded events at: http://www.fxcm.com/daily-software-demonstrations.jsp


- Jason
  • #2,204
  • Oct 24, 2011 2:36pm Oct 24, 2011 2:36pm
Thanks for good news. Will try later.
Jason Perhaps you know why being repeated??? This time only 2 times, but sometimes is 3 - 5 times one sentence. It is needless.
Attached Image (click to enlarge)
Click to Enlarge Name: dailyfx1.JPG Size: 156 KB
Once scalper always scalper
  • #2,205
  • Oct 25, 2011 9:12am Oct 25, 2011 9:12am
Quoting freemen
Thanks for good news. Will try later.
Jason Perhaps you know why being repeated??? This time only 2 times, but sometimes is 3 - 5 times one sentence. It is needless.
The DailyFX.com research team will correct this issue. Thanks freemen for letting me know.


- Jason
  • #2,206
  • Oct 25, 2011 9:57am Oct 25, 2011 9:57am
Hye Jason,

Do you have updates for previous highlighted withdrawal issue, comparison of withdrawal fee for standard account ($40) vs micro account ($15)?

http://www.forexfactory.com/showthre...46#post4842846
http://www.forexfactory.com/showthre...00#post4842900

cheers
  • #2,207
  • Oct 25, 2011 10:01am Oct 25, 2011 10:01am
After almost 2 weeks using new FXCM Trading Station Web platform, my feedback is very easy, stable and reliable.

Great job FXCM team!
  • #2,208
  • Oct 25, 2011 1:45pm Oct 25, 2011 1:45pm
Quoting zam4ever
Hye Jason,

Do you have updates for previous highlighted withdrawal issue, comparison of withdrawal fee for standard account ($40) vs micro account ($15)?

http://www.forexfactory.com/showthre...46#post4842846
http://www.forexfactory.com/showthre...00#post4842900

cheers
Also think 15 $ for withdrawal micro account to high. Lets see how much I will get profit after 1 year trading
Once scalper always scalper
  • #2,209
  • Oct 25, 2011 2:48pm Oct 25, 2011 2:48pm
Quoting zam4ever
Hye Jason,

Do you have updates for previous highlighted withdrawal issue, comparison of withdrawal fee for standard account ($40) vs micro account ($15)?

http://www.forexfactory.com/showthre...46#post4842846
http://www.forexfactory.com/showthre...00#post4842900

cheers
Hi Zam4ever,

I don't have any update at this time but I will bring the international wire fee up to senior management again. I will let you know if any changes are expected.

Like I mentioned on the other post, traders have the option to withdrawal by credit card or check, which are free.

Thanks again for the feedback.


- Jason
  • #2,210
  • Oct 25, 2011 2:53pm Oct 25, 2011 2:53pm
Quoting zam4ever
After almost 2 weeks using new FXCM Trading Station Web platform, my feedback is very easy, stable and reliable.

Great job FXCM team!
That's great to hear Zam!

Let me know if you would like to see any changes or additional features on the Trading Station web platform.

thanks,


- Jason
  • #2,211
  • Oct 25, 2011 2:54pm Oct 25, 2011 2:54pm
Quoting zam4ever
After almost 2 weeks using new FXCM Trading Station Web platform, my feedback is very easy, stable and reliable.

Great job FXCM team!
Do you know if people need to open a specific FXCM TS Web account or they can just use their FXCM TS2 account information log into the Website platform?
  • #2,212
  • Oct 25, 2011 3:23pm Oct 25, 2011 3:23pm
Quoting Yuchen
Do you know if people need to open a specific FXCM TS Web account or they can just use their FXCM TS2 account information log into the Website platform?
Hi Yuchen,

As long as your account is setup to trade on the Trading Station II, then you can use the Trading Station Web platform.

You can login by clicking on "Web Login" from the top of fxcm.com or fxcm.co.uk.

Thanks,


- Jason
  • #2,213
  • Oct 27, 2011 2:01am Oct 27, 2011 2:01am
Quoting Jason Rogers
Hi Zam4ever,

I don't have any update at this time but I will bring the international wire fee up to senior management again. I will let you know if any changes are expected.

Like I mentioned on the other post, traders have the option to withdrawal by credit card or check, which are free.

Thanks again for the feedback.


- Jason
Hi Jason

Do you mean that if I deposit via credit card then I will be able to withdraw via credit card too?
  • #2,214
  • Oct 27, 2011 10:28am Oct 27, 2011 10:28am
Quoting slovforex
Hi Jason

Do you mean that if I deposit via credit card then I will be able to withdraw via credit card too?
Hi slovforex,

Yes, you can withdraw by credit card free of charge with standard accounts. FXCM has online withdrawal forms to make withdrawing funds easy (see image below).

If you are interested in wire withdrawals,there are no fees for SEPA (EUR Only) and BACS (GBP Only) withdrawals.

http://i44.tinypic.com/rk813k.jpg


Let me know if you have more questions.


- Jason
  • #2,215
  • Oct 27, 2011 10:59am Oct 27, 2011 10:59am
Want to talk shop with the DailyFX.com research team? We’ve recently expanded our live webinars to give traders expert commentary on scalping strategies, risk/reward, trading forex like a business, and a lot more. You can ask any relevant questions you want during these events.
For a list of featured events and the live event calendar, you can visit http://www.fxcm.co.uk/calendar-of-events.jsp or http://www.fxcm.com/calendar-of-events.jsp (US Traders).

The upcoming events this week are below. My times are NY / ET but your times will display in your local time.

http://i43.tinypic.com/25gazjs.jpg


Good luck trading,


-Jason
  • #2,216
  • Oct 27, 2011 12:46pm Oct 27, 2011 12:46pm
Hey Jason I wonder if there's any referral promotions at this time? I have a friend who's interested in opening a new account but I didn't see anything on the fxcm website, thanks.
  • #2,217
  • Oct 27, 2011 10:29pm Oct 27, 2011 10:29pm
Quoting liszt04
Hey Jason I wonder if there's any referral promotions at this time? I have a friend who's interested in opening a new account but I didn't see anything on the fxcm website, thanks.
I think these links relevant:

http://www.fxcm.co.uk/forex-referral-landing.jsp
http://www.fxcm.co.uk/forex-referral-program.jsp

cheers
  • #2,218
  • Oct 28, 2011 10:28am Oct 28, 2011 10:28am
Quoting liszt04
Hey Jason I wonder if there's any referral promotions at this time? I have a friend who's interested in opening a new account but I didn't see anything on the fxcm website, thanks.
Hi liszt04,

Just to add to what Zam provided, we have a referral program for FXCM UK and FXCM Australia traders. If you trade with FXCM US, then the referral program doesn't apply.

Do you have a direct contact at FXCM? If so, I'd recommend talking with them and having them be the direct contact for any friends or family you have. They can make the process of getting started as smooth as possible by showing your friend the Trading Station shortcuts and helping them with account opening once they are there. If you don't have a direct contact, then you can email me at [email protected] and I'll send you a contact for your friend.

Thanks,


- Jason
  • #2,219
  • Oct 28, 2011 1:55pm Oct 28, 2011 1:55pm
Quoting liszt04
Hey Jason I wonder if there's any referral promotions at this time? I have a friend who's interested in opening a new account but I didn't see anything on the fxcm website, thanks.
Hi liszt04,

I thought about your question come more and your friend can take advantage of a $50 bonus deposit by opening an account through a CNBC micro account promotion. The link is http://www.forexmicrolot.com/lp-free...nt-cnbc-ja.jsp.

This promotion is available to contestants in the CNBC Million Dollar Portfolio Challenge where you can play for a chance to win $1,000,000, a Maserati GranTurismo Convertible Sport and 10 Exotic One & Only and Atlantis Resort vacations. A. The contest begins October 30 and the link to register is http://milliondollar.cnbc.com/.


- Jason
  • #2,220
  • Oct 29, 2011 10:22pm Oct 29, 2011 10:22pm
I'm currently running a micro account with everything going well so far. Only complaint I have is the fxcm mobile trading platform for android sucks pretty bad. The charts are pretty sub par unless I'm doing something wrong. No candlesticks only lame line charts with hard to identify price areas and only one usable trading time frame.
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