Need help with my MT4 on Vista

Hello,

I found the software which is called XtreemePoint and I cant make it to work, even support wasnt able to help me.

Problem is I did everything as I should according to manual and support staff and the software isnt working.

''Make sure you have done the following steps:

1- Install Metatrader as administrator on the c:\ not the c:\program files
2- Install Xtreempoint as administrator on the c:\program files
3- Copy the xtreempoint_data.ex4 to experts\indicators
4- Open metatrader and add the xtreempoint to the chart
5- Open xtreempoint and set the data folder to experts/files
6- Make sure the “connect” button is highlighted''

Those steps didnt help.

Aparently the problem is within windows security:

''This problem is because of the windows vista security it doesn’t allow metatrader to read or write files.''

And the error I see in my mt4 is:

''2011.10.07 14:58:02Xtreempoint_Data : cannot open file C:\experts\files\EURUSD_M15.csv''


Does anyone know how to fix it, I dont know how good or bad is XtreemePoint but I really wanna try it also support said to me none of their customers experienced this problem, I use FXDD mt4 v 4.00 Build 406

My vista is up to date so is java.

Regards
HankT


''

Not v good at this stuff but are you actually running these as administrator?
If not you will need to give the user permissions to access the data.

Hi

For some reason when I right click on XtreemPoint icon there is no option ''Run as administrator'' I can run all other programs as admin but not this one and I installed it as admin. Any idea what causes it?

Regards
HankT

Sorry but this is going to be the blind leading the blind!

Really whoever sold it to you should be helping to sort it out.

If it was mine and I was not running it as an administrator (you will need admin rights to do this)I would go to the the program file in windows explorer/ right click/ select security tab/ highlight the user name that is using the file (or add it if not there)/ click edit/ and tick full control.

Hopefully that might help; other than that then no idea.

NOTE : Just be careful about what security rights you give to what user.

Hi

I can run it as admin from Program Files so this isnt a problem anymore but I still get same error in my mt4 and basically software isnt working.

I didnt buy it I got trial version of it from XtreemePoint website I wont post link here cos I dont think I can but you can google it and you can try it for free for 14 days no CC needed just quick registration.

This is really annoying cos so many ppl use it and damn thing wont work on my pc grrr.

Thx for your help
Regards
HankT

Assume that you have checked...

does the file C:expertsfilesEURUSD_M15.csv' actually exist?

Yes it is there.

Hi Hank or anyone else who has this problem::
Just got this software yesterday: you install the file in question to your "metatrader/experts/files" !