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  • #61
  • Feb 27, 2011 7:43pm Feb 27, 2011 7:43pm
Does anyone have the Normal account . I was going to sign up this week ,but noticed on my demo tonight a 120pip drop from 1.37449 to 1.36385 in the Eur/Usd and right back to where it started. I have a live account with FXCM & Smart Trade FX and another demo with Hot Forex and all three show the low at 1.37103. Makes me question them now. I was using the ECN demo last week and never saw this happen.
  • #62
  • Feb 28, 2011 1:50am Feb 28, 2011 1:50am
Quoting Radartradar
Customer support is indeed excellent, albeit with an accent...
The accent is readily overlooked....

Inserted Video
  • #63
  • Feb 28, 2011 5:47am Feb 28, 2011 5:47am
Quoting swamper
Radartradar, have you tried to withdraw funds yet?
Negative. I haven't yet, but I don't expect problems: this is Finland.
  • #64
  • Feb 28, 2011 5:50am Feb 28, 2011 5:50am
Quoting Traderlarry
The accent is readily overlooked....

http://www.youtube.com/watch?v=A6kINyThwQs
Lol. I don't think it was her. But very nice chap, nonetheless...
  • #65
  • Feb 28, 2011 5:52am Feb 28, 2011 5:52am
Quoting beardown45
Does anyone have the Normal account . I was going to sign up this week ,but noticed on my demo tonight a 120pip drop from 1.37449 to 1.36385 in the Eur/Usd and right back to where it started. I have a live account with FXCM & Smart Trade FX and another demo with Hot Forex and all three show the low at 1.37103. Makes me question them now. I was using the ECN demo last week and never saw this happen.
This is quite serious: could you specify the time and date?
  • #66
  • Feb 28, 2011 11:38am Feb 28, 2011 11:38am
I sent an email to customer support ( I have to say they always get back very quickly) they said they were having problems with their feed for the Normal account. I checked my ECN demo and it did not show up. So it does make me wonder if they really are an STP for the Normal ?
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  • #67
  • Feb 28, 2011 2:03pm Feb 28, 2011 2:03pm
I saw that spike on a live ecn account also. I haven't had time to ask them about it yet though.
  • #68
  • Feb 28, 2011 2:37pm Feb 28, 2011 2:37pm
Quoting beardown45
Does anyone have the Normal account . I was going to sign up this week ,but noticed on my demo tonight a 120pip drop from 1.37449 to 1.36385 in the Eur/Usd and right back to where it started. I have a live account with FXCM & Smart Trade FX and another demo with Hot Forex and all three show the low at 1.37103. Makes me question them now. I was using the ECN demo last week and never saw this happen.
Had that spike on my normal account as well and it would have bugged me bad if I was using stops. Noticed that there was no such spike on my other account at GoMarkets, whose low was at 1.37111.
Amor Fati--F. Nietzsche
  • #69
  • Feb 28, 2011 7:39pm Feb 28, 2011 7:39pm
It did not show up on my ECN demo feed at all.
  • #70
  • Feb 28, 2011 7:52pm Feb 28, 2011 7:52pm
I have been demoing Hot Forex and Fin Fx for the past couple of weeks now my Fin Fx wont even connect, but Hot Forex is fine. Is anybody with a live account having issues?
  • #71
  • Feb 28, 2011 8:13pm Feb 28, 2011 8:13pm
Quoting beardown45
I have been demoing Hot Forex and Fin Fx for the past couple of weeks now my Fin Fx wont even connect, but Hot Forex is fine. Is anybody with a live account having issues?

I can connect.

I looked and the spike is not showing on a 1m chart but it shows 3 on a 5m chart. Does your demo show it on a 5m chart?
  • #72
  • Feb 28, 2011 8:20pm Feb 28, 2011 8:20pm
Still can't connect but charts are still up and it does show down to the 1min and 5min . Kinda bummed they seemed like a good broker with good spreads for scalping . And they take US clients.
  • #73
  • Feb 28, 2011 8:49pm Feb 28, 2011 8:49pm
I don't know why you can't connect. The only thing negative I have noticed was those spikes. Their customer service is great also.

I did have a problem connecting once I got my live account setup. Is all I had to do was reinstall mt4 and no problems after that. My buddy had to do the same with another broker. So maybe try that on your demo.
  • #74
  • Feb 28, 2011 8:57pm Feb 28, 2011 8:57pm
How long have you had an account with Fin Fx and which account? I opened an account with Smart Trade Fx a few weeks ago things have been fine , but spreads seem to be better at Fin Fx. Ill try the re-install.

Thanks, Josh
  • #75
  • Mar 1, 2011 4:26am Mar 1, 2011 4:26am
I'm trading the FinFx Demo since one month and thought about opening a real account. But the MT4 can't get connection today (4 Hours now) even after re-install. What should I think about this ...
  • #76
  • Mar 1, 2011 5:23am Mar 1, 2011 5:23am
I emailed them again about this ,and they got back to me fairly quick stating that they are having trouble with their Demo servers. And that this would be unacceptable for a live account. I am in the same boat as you was going to open an account ,but now I don't know.
  • #77
  • Mar 1, 2011 6:29am Mar 1, 2011 6:29am
I have been testing their demo for around a month now and the outages like today have happened a handful of times now. As long as it doesn't happen on the live account then fine but it's a bit of a worry.
  • #78
  • Edited 9:47am Mar 1, 2011 7:29am | Edited 9:47am
What is the difference between their normal and ECN acct? Sorry for the newbie question. Thanks.

Ok, I found out the difference relates to commission vs. spread. Now i need to figure out which one is better for me. What is the main determinant for choosing commission vs spread? I probably will not trade more than 1 or 2 lots per day. Maybe 10-15 trades per day (at most). What is better for me?
  • #79
  • Mar 1, 2011 11:09am Mar 1, 2011 11:09am
Quoting newark18
What is the difference between their normal and ECN acct? Sorry for the newbie question. Thanks.

Ok, I found out the difference relates to commission vs. spread. Now i need to figure out which one is better for me. What is the main determinant for choosing commission vs spread? I probably will not trade more than 1 or 2 lots per day. Maybe 10-15 trades per day (at most). What is better for me?
10-15 trades a day then you would be best off with ECN if getting good fills are important to you.
  • #80
  • Mar 1, 2011 11:40am Mar 1, 2011 11:40am
Quoting Ultimatus
10-15 trades a day then you would be best off with ECN if getting good fills are important to you.
Thanks!
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