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FXPro and execution time

  • #1
  • First Post: Feb 8, 2011 11:32am Feb 8, 2011 11:32am
Hi guys,
Need your feedback here so I can compare notes with you:
I am using FXPro and since January I have noticed a significant increase in execution time, reaching 3 seconds for opening/closing a trade. I used to get almost instant execution at 1'' or less up to now. Here is my situation:

-I am using two different computers from two different places with two different internet providers and this behavior happens in both and it was not happening before.
-I don't have many indicators, just a few moving averages and I am deleting the old objects in the charts regularly.
-I am using maximum deviation and I am using my computer only for trading.
- After FXPro advice, I have eliminated most of the instruments that I am not using
- After FXPro advice, I have eliminated all the charts that I am not using

Here are some examples from my journal today:
11:05:53 'YYYYYY': close order #XXXXXX2 sell
11:05:55 'YYYYYY': request was accepted by server
11:05:56 'YYYYYY': request in process
11:05:56 'YYYYYY': order #XXXXXX2 sell closed

11:10:25 'YYYYYY': instant order buy
11:10:27 'YYYYYY': request was accepted by server
11:10:28 'YYYYYY': request in process
11:10:28 'YYYYYY': order was opened

All of them were at 3'' execution, which for me is critical.
Now my questions to you guys:
1. Anybody noticed any increase at FXPro execution times?
2. Anybody noticed any increase at their MT4 execution time (irrespectively of broker) and was able to fix it somehow?
3. Anybody noticed any increase at FXPro execution times when their lot size became significant?

I would appreciate your responses.
Kostas

P.S. To see how fast your trades were executed look at the Journal tab at the bottom of your MT4. Alternatively, you can open the last log file in /Program Files/FXPro Metatrader/logs/
  • #2
  • Feb 8, 2011 1:36pm Feb 8, 2011 1:36pm
My brokers mt4 works as always has, execution under 1 second everytime.

Have you tried uninstalling fxpro MT4 and then reinstalling it? Just a thought.
  • #3
  • Feb 9, 2011 6:46am Feb 9, 2011 6:46am
FXPro is a good broker with fast execution. But as we have here an issue I can offer you to find third computer and try to place couple orders there.
  • #4
  • Feb 9, 2011 6:50am Feb 9, 2011 6:50am
Quoting LocoGuy
FXPro is a good broker with fast execution. But as we have here an issue I can offer you to find third computer and try to place couple orders there.
Thanks Loco,
Have already placed an order and waiting delivery for a Intel i7, 8GB, 1TB, laptop. Hope to speed things up.
The problem is that I used to have fast response and I liked it. But now that my account and lot size have increased, it seems to be slow. Also using the DEMO account from them, I get fast response (1 second) which makes me curious.
I will give them the benefit of the doubt for now and wait to get more data. But if one of you guys is already trading more than 4-5 lots with them using market orders, I would love to hear about response times in seconds (from journal tab or log file)
  • #5
  • Feb 9, 2011 6:51am Feb 9, 2011 6:51am
Question: Does somebody know, why FXpro doesn't accept US customer?
  • #6
  • Feb 9, 2011 6:56am Feb 9, 2011 6:56am
Quoting LocoGuy
Question: Does somebody know, why FXpro doesn't accept US customer?
They probably don't want to deal with the new trading rules.
  • #7
  • Feb 9, 2011 7:31am Feb 9, 2011 7:31am
Quoting kostas1
Thanks Loco,
Have already placed an order and waiting delivery for a Intel i7, 8GB, 1TB, laptop. Hope to speed things up.
The problem is that I used to have fast response and I liked it. But now that my account and lot size have increased, it seems to be slow. Also using the DEMO account from them, I get fast response (1 second) which makes me curious.
I will give them the benefit of the doubt for now and wait to get more data. But if one of you guys is already trading more than 4-5 lots with them using market orders, I would love...
zillion perce its not your hardware. internet conn - maybe. all delays are on their end i bet.

my exp - anything from 3 lots and up are faster then >1 lot for some reason. their demo connection is crap.

market orders are not supported by fxpro (obvious Market Making reason - they are running instant execution as any MM would do).

overall way better then other mt's ive tried i.e. ibfx
  • #8
  • Feb 9, 2011 8:17am Feb 9, 2011 8:17am
I had a few accounts with FX Pro over the years. When I started to make money I notice they started to slow my execution time to 3-4 seconds. I would open up a new account and that account would be fast execution so I know for sure FX Pro slows down execution time when you are making money with them.

Jeff
I EAT PIPS
  • #9
  • Feb 9, 2011 8:31am Feb 9, 2011 8:31am
Quoting jshear
I had a few accounts with FX Pro over the years. When I started to make money I notice they started to slow my execution time to 3-4 seconds. I would open up a new account and that account would be fast execution so I know for sure FX Pro slows down execution time when you are making money with them.

Jeff
So we have already two people that confirm FXpro honest behavior.
  • #10
  • Feb 9, 2011 10:26am Feb 9, 2011 10:26am
Quoting kostas1
...
I am using FXPro and since January I have noticed a significant increase in execution time, reaching 3 seconds for opening/closing a trade. I used to get almost instant execution at 1'' or less up to now.
Quoting kostas1
...
Have already placed an order and waiting delivery for a Intel i7, 8GB, 1TB, laptop. Hope to speed things up.
It's not the hardware at your end, esp. if you've said you have tried it on 2 different PCs, and at different locations.

There's a small chance it is your (geographic) internet connection and routing to and from their servers, but I doubt that too, if you are able to get proper <1sec response times to other brokers.

I am not a FxPro customer, but here are some suggestions on testing and narrowing down/confirming where the problem is.

To test ping time to the servers, you may want to use this utility here; it's benefit is it can ping multiple sites/addresses at the same time.

If you don't know your MT4 server's IP addresses, you can find them with this utility, Active Ports. It will show all connected and open IP channels in and out of your machine; if you've never run something like this, you are likely to be surprised. To determine your MT4 server, run only 1 MT4 session, and you should be able to see the IP address. (MT4 maintains a constant open channel, and then another for trades, that I believe times out/closes after 30 seconds.)

Ping response times of under 100ms are pretty good; I can get 30ms to my broker, which is preferred and about as good as it gets for most folks. Much of that has to do with the speed and latency of your internet connection, but, MT4's demands are not great. Test along with ping to something like www.yahoo.com as well - I get 30ms on that too; use fast/mainstream websites as a comparison benchmark. Also, if you have not validated your internet pipe, see what http://www.speedtest.net/ tells you about your pipe - you can also compare it to others in your country/area, as well as other parts of the world. If FxPro's ms response time is on par with your other pings, then your trades and confirmation/handlign responses are being delayed at the FxPro end.

I had recently been testing MT4 installs, and beyond my own collective FX, one of the fastest I have come across is from smarttradefx, with lightening quick response times from when you execute a trade. Mind you, I have serious reservations about putting any money with them, but we're not talking about that here. Their servers are in the New York/New Jersey area. You should ask FxPro where their servers are. (Aren't they Cyprus based? Regardless, servers can be anywhere)

But, if your slow responses are isolated to FXPro's MT4, my suspicion is they might be hosing you. 4-5 lots is really not much. I don't know anything about them, but you should ask who provides their liquidity, and where their servers are located. If they won't disclose, that's suspicious to me. Once you find the IP address, you should be able to determine country location.

Hardware - superfast & new or otherwise decent - isn't going to help here. A low end PC can easily handle a moderate internet connection of say 10Mbps - a faster CPU cannot speed up the baseline speed of your internet connection or responses awaited from your pipe. BTW, I can tell that the advice their helpdesk has given you is on par with asking your grandmother about car repair. I can tell that their helpdesk is operating on a "try this or try that" concept, when their suggestions in no way address your problem. It does though have you get off the phone, and next time - if you call again - you'll possible talk to someone else: typical helpdesk customer handling.

I would hope they are not hosing you with the dealer plug-in, but they may well be. If you don't know what can be done with it, check the revolutionary disclosure that MBTrading made about what is possible with this scandalous plugin; there's a part 2 and perhaps more that you can easily find on youtube.

Hope some of that helps in your quest.
  • #11
  • Feb 9, 2011 10:39am Feb 9, 2011 10:39am
Quoting Beljevina
It's not the hardware at your end, esp. if you've said you have tried it on 2 different PCs, and at different locations.

There's a small chance it is your (geographic) internet connection and routing to and from their servers, but I doubt that too, if you are able to get proper <1sec response times to other brokers.

I am not a FxPro customer, but here are some suggestions on testing and narrowing down/confirming where the problem is.

To test ping time to the servers, you may want to use this [url="http://www.pablosoftwaresolutions.com/html/multi_ping.html"]utility...
Wow! That's what I call expert help. Trying your suggestions now.
  • #12
  • Feb 9, 2011 11:28am Feb 9, 2011 11:28am
Quoting Beljevina
Ping response times of under 100ms are pretty good. If FxPro's ms response time is on par with your other pings, then your trades and confirmation/handlign responses are being delayed at the FxPro end.
Hope some of that helps in your quest.
Beljevina,
I get around 80-90ms for the MT4 server which is the same as the fxpro.com site and other sites. I get low 30ms in my home country.
Interestingly, after spending the last two days complaining to FXPro, I made two trades today and they were both decent in response (mostly 1'', one close at 2''). I will monitor my internet connection daily using your utilities and see if there is a pattern with FXPro.

Thanks again,
Kostas
  • #13
  • Feb 9, 2011 11:50am Feb 9, 2011 11:50am
Quoting kostas1
Beljevina,
I get around 80-90ms for the MT4 server which is the same as the fxpro.com site and other sites. I get low 30ms in my home country.
Interestingly, after spending the last two days complaining to FXPro, I made two trades today and they were both decent in response (mostly 1'', one close at 2''). I will monitor my internet connection daily using your utilities and see if there is a pattern with FXPro.

Thanks again,
Kostas
80-90ms is good - it means the connectivity between you and wherever their servers are, is good. Sounds like you have a very good connection (as tends to be the case throughout much of Europe). Hopefully you needed/wanted a new PC anyways - you will get absolutely no difference in your ping response times.

It is very suspicious that after you complained, the response time has improved. The mathematical chances of that are quite high. Not sure how long you had the delays, but it is food for thought.

View the MB videos when you get a chance. They are shocking IMO. There's no harm in asking them if they would use that plug-in; if you present yourself in a controlled manner and with knowledge, it is always interesting to gauge their response (even if it is a lowly helpdesk person); the sole fact that you can talk about the plug-in and some of the detailed settings will put you in a distinguished league, and hopefully someone they choose not to mess with.

I'm glad you were able to reach some conclusions - it's good to be in the know over your broker.
  • #14
  • Feb 9, 2011 11:53am Feb 9, 2011 11:53am
Quoting Beljevina
80-90ms is good - it means the connectivity between you and wherever their servers are, is good. Sounds like you have a very good connection (as tends to be the case throughout much of Europe). Hopefully you needed/wanted a new PC anyways - you will get absolutely no difference in your ping response times.

It is very suspicious that after you complained, the response time has improved. The mathematical chances of that are quite high. Not sure how long you had the delays, but it is food for thought.

View the MB videos when you get a chance. They...
Have seen those videos in the past. I will probably follow your advice and confront them with that information if my response becomes sluggish again. I had this problem since early January and now after complaining, fixed in one day???
  • #15
  • Feb 9, 2011 12:27pm Feb 9, 2011 12:27pm
I think the answer to your problem, is that you are "maybe" to much profitable
  • #16
  • Feb 11, 2011 6:29am Feb 11, 2011 6:29am
Quoting LEXngton
My brokers mt4 works as always has, execution under 1 second everytime.

Have you tried uninstalling fxpro MT4 and then reinstalling it? Just a thought.
My opinion started to change.

P.s I like that FxPro is a football sponsor.
  • #17
  • Feb 14, 2011 8:02am Feb 14, 2011 8:02am
Quoting jshear
I had a few accounts with FX Pro over the years. When I started to make money I notice they started to slow my execution time to 3-4 seconds. I would open up a new account and that account would be fast execution so I know for sure FX Pro slows down execution time when you are making money with them.

Jeff
Guys, what did you expect. This is Market maker with dealing desk. For sure they will do everything they wants to keep their money in their pockets!!!
  • #18
  • Feb 15, 2011 9:16am Feb 15, 2011 9:16am
Quoting Avalong
Guys, what did you expect. This is Market maker with dealing desk. For sure they will do everything they wants to keep their money in their pockets!!!
Al least they claim this and don't say they provide "real ecn" accounts.
  • #19
  • Feb 15, 2011 10:07am Feb 15, 2011 10:07am
Hi I have an account with FXPro
Geographically I am really far from their server (I am in Japan) but I am using fiber optic internet. If I don't use deviation I usually get re-quote. But usually 1 pip deviation is enough and let me run the order in around 1 second.
But I should say only 10% of my orders are put by my direct click I usually use Buy/Sell stop or limit orders. The order volume also is very important. I don't know about your volume but I found out orders more than 10 lots are the object of all dirty games such as stop hunting or not triggering TP.

In general I think FXpro is a middle range broker. Their best points are fast withdrawal processing and tolerating scalpers.

I also think that your problem is mainly related to internet speed than computer hardware.
  • #20
  • Feb 15, 2011 11:26am Feb 15, 2011 11:26am
Quoting jimjavad
Hi I have an account with FXPro
Geographically I am really far from their server (I am in Japan) but I am using fiber optic internet. If I don't use deviation I usually get re-quote. But usually 1 pip deviation is enough and let me run the order in around 1 second.
But I should say only 10% of my orders are put by my direct click I usually use Buy/Sell stop or limit orders. The order volume also is very important. I don't know about your volume but I found out orders more than 10 lots are the object of all dirty games such as stop hunting or not...
Thanks man.
The problem is that my trading was fast up to December. I am using two different computers with two different internet providers (home and work). Then in January, both of them started having lag in trading (at the same time my account started to be big enough to trade 4-5 lots when I had started with 0.1 lot a year ago). After complaining to the company, the lag disappeared for two days, then reappeared. I complained again, and the last two days it's almost normal (1 to 2'' lag). The ping time to their server was always 80-90ms which is fast.
So, I don't want to say anything more, but we can make our own conclusions. I agree about the advantages they have, but I am actively looking for a European broker (with fast execution, maybe ECN, decent withdrawal procedures, etc.). If you have a good broker in mind, let me know.
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