Quoting CA1962DislikedJust wondering if anyone who trades with FXCM believes this could be a problem?
Thanks.
CA1961Ignored
Refco and FXCM was not at bad as you guys think. I use Refco. Today I have entry order Sell GBP 1.8323 SL 1.8353. This order got executed and in a minute went reverse and hit stop loss of 30 pips. On Oanda and Metatrader charts price did not go below 1.8338. I checked a chart with data source from refco and found that there was a big spike down to 1.8315. I immeadetly had a chat with refco guys and disputed about the spike which only appeared in their charts and non of others brokers. I also gave him the ticket number of my order. Support guys told me that they would look into the problem and call me back. After an hour I got a call from Refco telling me they had reverse the order and put the money back in my account. That was pretty neat. I have found out that whenever they screw up they fix it.
I dont know why they had a spike but If you find something is not right with your order, have a chat with support and ask for explanation. You can even request for official price quote for a particular time in the past.
Regarding the straddle statergy, I have got diffrent answers from diffrent support guys. They normally discourage you from straddling but they dont stop you from doing it.
Mkcky
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