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Tadawul FX (TDFX) Discussion

  • #221
  • Jan 6, 2011 1:53pm Jan 6, 2011 1:53pm
Hello Kate,

A couple of us have been using a EA on Tadawul 500:1 demo accounts and they have been doing very well. We are considering trading live. In fact I have already set up a live account, which I will fund soon.

However we have recently discovered a problem. This EA on a Tadawul platform rarely trades the CHFJPY pair. My demo has had only 3 CHFJPY trades in more than 2 months of trading. The same EA running on another broker's MQ4 platform has numerous CHFJPY trades and sometimes those trades account for much of the profit. We need to figure out why that pair is not trading on the Tadawul platform and get it corrected before we start live trading. Can you help with this?
Frazer
  • #222
  • Jan 7, 2011 10:50am Jan 7, 2011 10:50am
Quoting frazerd
Hello Kate, ...

However we have recently discovered a problem. This EA on a Tadawul platform rarely trades the CHFJPY pair. My demo has had only 3 CHFJPY trades in more than 2 months of trading. The same EA running on another broker's MQ4 platform has numerous CHFJPY trades and sometimes those trades account for much of the profit. We need to figure out why that pair is not trading on the Tadawul platform and get it corrected before we start live trading. Can you help with this?
Here is a little more information on the problem. My friend emailed your customer support about the problem and their answer was that it might be because Tadawul quotes the CHFJPY with only 2 decimal places, while other brokers quote 3 decimal places. That is not the problem. The EA also uses the GBPJPY, EURJPY, AUDJPY and NZDJPY, all of which are quoted with 2 decimal places and they all work fine. It is only the CHFJPY that seems not to work on the Tadawul platform.
Frazer
  • #223
  • Jan 11, 2011 8:56am Jan 11, 2011 8:56am
Quoting frazerd
Here is a little more information on the problem. My friend emailed your customer support about the problem and their answer was that it might be because Tadawul quotes the CHFJPY with only 2 decimal places, while other brokers quote 3 decimal places. That is not the problem. The EA also uses the GBPJPY, EURJPY, AUDJPY and NZDJPY, all of which are quoted with 2 decimal places and they all work fine. It is only the CHFJPY that seems not to work on the Tadawul platform.


Hi Frazer,

Thank you for your questions.

Could you please send an email to [font=Calibri][size=3][color=#0000ff][email protected][/color][/size][/font] with more information, including:
1) Account numbers you are referring to (you mentioned there are several demo accounts)
2) Your name, email address, and phone number
Kindly provide us with as much information as possible, as it will help us identify a solution and get back to you ASAP.

Look forward to hearing from you!

Kind Regards,

Kate
  • #224
  • Edited 8:57am Jan 13, 2011 4:28am | Edited 8:57am
Dear Readers,

I would like to inform you that Tadawul FX recently launched its French Website to better facilitate our growing base of clients from the French speaking regions worldwide. Increasing the availability of the multilingual options remains a priority strategy for Tadawul FX, and follows a recent launch of the Hungarian Language website.

Have a good day all!

Kind Regards,
  • #225
  • Jan 13, 2011 10:13am Jan 13, 2011 10:13am
Quoting TDFX


Hi Frazer,

Thank you for your questions.

Could you please send an email to [font=Calibri][size=3][color=#0000ff][email protected][/color][/size][/font] with more information, including:
[font=Calibri]1)...
I sent the email to the forum, but I have been having some problems with my email program. Can you verify that they received it? If not, I will resend.
Frazer
  • #226
  • Jan 14, 2011 12:44pm Jan 14, 2011 12:44pm
I had an account with them which I closed it one month ago.
The reason was, their spread was not good for scalping.

Withdrawing money was fast and easy.
  • #227
  • Jan 17, 2011 1:30am Jan 17, 2011 1:30am
Quoting frazerd
I sent the email to the forum, but I have been having some problems with my email program. Can you verify that they received it? If not, I will resend.

Hi Frazer,

Yes, we receieved one email from you last Thursday. Did you get my response the same day? If not let me know so I can resend.

Many thanks.

Regards,

Kate
  • #228
  • Jan 18, 2011 9:07am Jan 18, 2011 9:07am
Quoting TDFX
Hi Frazer,

Yes, we receieved one email from you last Thursday. Did you get my response the same day? If not let me know so I can resend.

Many thanks.

Regards,

Kate
Did not get your response, but did get one from Vassos Demetriou and have sent additional info to him.

Thanks
Frazer
  • #229
  • Jan 19, 2011 1:37am Jan 19, 2011 1:37am
Quoting frazerd
Did not get your response, but did get one from Vassos Demetriou and have sent additional info to him.

Thanks

Hi Frazer,

Good to hear. Vassos is your personal Account Manager and he is looking into the case now. As soon as we identify possible solutions, he will get back to you to discuss further.

Kind Regards,

Kate
  • #230
  • Edited Feb 1, 2011 1:15am Jan 31, 2011 9:56am | Edited Feb 1, 2011 1:15am
Dear Traders,

Tadawul FX is very happy to announce that all deposits are now completely free!

In other words, you will not be charged any fees when making a deposit through PayPal, Moneybookers or Bank Wire into your trading account, and get to trade with the exact amount you deposited. To read more, please go here: http://bit.ly/dU1b4U

Kind Regards,
  • #231
  • Feb 14, 2011 12:44pm Feb 14, 2011 12:44pm
Hi, guys.

I just wanted to see if anyone else was beginning to have problems with TDFX and unacceptable amounts of re-qoutes?

They were fine for quite awhile and just last week became highly problematic -- 80% of Open-order attempts thwarted by re-quotes, and -- even worse -- beginning to have orders prevented from closing due to requotes.

I can understand some in a quick moving market, but that's not the case. And TDFX's volume is a fraction of a couple of other brokers i use... could be part of the problem.

Like I said, all was well with them til last week, and i wanted to see if anyone else was having the same problem?

Thx!
  • #232
  • Feb 14, 2011 2:54pm Feb 14, 2011 2:54pm
Quoting TDFX
Dear Traders,

Tadawul FX is very happy to announce that all deposits are now completely free!

In other words, you will not be charged any fees when making a deposit through PayPal, Moneybookers or Bank Wire into your trading account, and get to trade with the exact amount you deposited. To read more, please go here: http://bit.ly/dU1b4U...
Hi Kate,

Quick question about deposit and withdrawal. If we use Paypal to deposit into our account, will the withdrawal be restricted to Paypal only or we get to choose other options for withdrawal ?
  • #233
  • Feb 15, 2011 11:06am Feb 15, 2011 11:06am
Quoting bursch
Hi, guys.

I just wanted to see if anyone else was beginning to have problems with TDFX and unacceptable amounts of re-qoutes?

They were fine for quite awhile and just last week became highly problematic -- 80% of Open-order attempts thwarted by re-quotes, and -- even worse -- beginning to have orders prevented from closing due to requotes.

I can understand some in a quick moving market, but that's not the case. And TDFX's volume is a fraction of a couple of other brokers i use... could be part of the problem.

Like I said, all was well...

Hmmmm.... Sounds like they've fired up the infamous Virtual-Dealer (or software equivalent) - If so its time to take the money and RUN!!!! There is absolutely no excuse for requotes in normal market conditions.
  • #234
  • Feb 17, 2011 7:54am Feb 17, 2011 7:54am
Quoting ans
Hi Kate,

Quick question about deposit and withdrawal. If we use Paypal to deposit into our account, will the withdrawal be restricted to Paypal only or we get to choose other options for withdrawal ?
Hi ans,

Good question.

If you deposit by PayPal you can withdraw to PayPal, MoneyBookers or bank account, as long as the account is in your name and located in the same country as the initial deposit.

Have a good day!

Regards,
  • #235
  • Feb 17, 2011 8:00am Feb 17, 2011 8:00am
Quoting bursch
Hi, guys.

I just wanted to see if anyone else was beginning to have problems with TDFX and unacceptable amounts of re-qoutes?

They were fine for quite awhile and just last week became highly problematic -- 80% of Open-order attempts thwarted by re-quotes, and -- even worse -- beginning to have orders prevented from closing due to requotes.

I can understand some in a quick moving market, but that's not the case. And TDFX's volume is a fraction of a couple of other brokers i use... could be part of the problem.

Like I said, all was well with...

Hi bursch,

Have you tried contacting your Personal Account Manager to investigate?

I always recommend to get in contact with Tadawul FX ASAP if you are facing any issues. Often the issue can be investigated and resolved straight away without further complications. The more information you can provide us with the better and faster things can be resolved.

Kind Regards,
  • #236
  • Feb 17, 2011 3:39pm Feb 17, 2011 3:39pm
"Have you tried contacting your Personal Account Manager to investigate?

I always recommend to get in contact with Tadawul FX ASAP if you are facing any issues. Often the issue can be investigated and resolved straight away without further complications. The more information you can provide us with the better and faster things can be resolved."

Hi, Kate. Yep, I contacted them and included a spreadsheet detailing the times, orders, etc.

The first response was a verbal shoulder shrug, "well, the prices changed..."

When I pressed the issue as to WHY it from 0 to gazillions of requotes all of a sudden, i was told the IT guys looked over my logs and said, essentially, that all the requotes were in my favor, and maybe i could adjust my EA...

I don't know what those guys were looking at, but i went back and check most of the instances and found NOT ONE that was in my favor...

The question was and remains WHY requotes suddenly exploded. I've attached a simple graph that shows the issue quite well. It depicts % of orders fouled by requotes out of a total of 141 order attempts. Kate, if you can light a fire under someone's rear end and get 'em to actually LOOK at that question, it'd be much appreciated. Have a good day!
Attached Image
  • #237
  • Feb 17, 2011 4:18pm Feb 17, 2011 4:18pm
I have also noticed alot of re-quotes myself as of lately. I see now I'm not the only one. I don't know what has happened. I would hardly ever get re-quotes in the past, but now I get them just about every trade I try to open or close and the majority of the time they are NOT in my favor.
  • #238
  • Feb 17, 2011 9:20pm Feb 17, 2011 9:20pm
Sounds like this might be deeper than them stealing pips by requoting you while buying at better price to resell to you (even though that could be part of the answer) - they might be losing liquidity banks and cant get trades cleared but since they're a bucket maybe *their* internal funding is getting too thin to play the game (this is usually when 'CrAzY' stuff starts happening). If others are seeing a lot more requotes please note them in this thread so we can see if this is a widespead issue or isolated incidents.
  • #239
  • Feb 18, 2011 2:29am Feb 18, 2011 2:29am
Hi all:

I have been with them since the second half of last year and these requote problems is no surprise, actually because it happened to me and my friend.

1) Requotes during non-volatile markets.

On several occasions when market were clearly slow and definitely not in high volatility circumstance, I was consecutively requoted on ends, until I pratically closed the "New Order" window manually.

This to me is a very important issue to consider when using EA & MQL4 programs to open, manage trade positions. Because then, the program gets hogged. I remembered I had to re-code all my orderSend codes to "skip" the order, and I think this is not really the way forward.

2) News Trading & Pending orders

On one news trading occasion, my EA sends in perfectly pending orders ahead of news. Then after the breakout, I got a shock. The orders were filled in many, many pips away from its price. Thankfully, the stop losses saved.

Now, I make away with pending orders and instead, I filled in directly both buy-sell orders.
  • #240
  • Feb 18, 2011 3:08am Feb 18, 2011 3:08am
Hello.

What is the minimum deposit for a new account?

I trade with scalping strategy, can you tell me the average spread on EURUSD?

Thanks in advance for answer.
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