yea, same here...nothing works...cant properly login, always freezing....tried the help desk, but they all seem very busy.....i hope they will not close, because i made 7€ on my trade
Very very upsetting. I could not close my trade that I should because I cant connect to the platform and lost my first trade. Why should the client pay for their mistake?
Ignored
You should send them an email with the time you placed your trade and show them that you were unable to close your position because servers were down. They've acknowledged that they are having problems right now so they should refund your loss.
You should send them an email with the time you placed your trade and show them that you were unable to close your position because servers were down. They've acknowledged that they are having problems right now so they should refund your loss.
Ignored
I talke to Live Help, all they say is "Sorry"..No refunds....Screw this...
I talke to Live Help, all they say is "Sorry"..No refunds....Screw this...
Ignored
That's bullshit. I would keep trying until you get somebody who can help. I've heard others say on here that OANDA has issued them refunds when they've lost because server issues.
Loosing the first trade is not a surprise. You should any way test & demo & plan your trades. You will get more losses so you will need to handle losses & don't always put blame on brokers first. Even if some will do their best to rip you off like FXCM.
