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Broker wants email address to provide support

  • #1
  • First Post: Aug 8, 2010 3:41am Aug 8, 2010 3:41am
I was about to open an account with them

here's my chat with the helpdesk

Quote
Welcome to GFT! Please wait for a site operator to respond.
You are now chatting with 'GFTCL15'
GFTCL15: Thank you for chatting with GFT. May I please have your name and email address to better assist you?
you: hello
you: i like to know does GFT pays interest on deposits?
you: what is the minimum lot size for GFT asia? do you allow 1k lot?
GFTCL15: May I please have your name and email address to better assist you?
you: Az,no email address I don't like spam
GFTCL15: It is not spam
GFTCL15: but I need your email to further assist you
you: why
GFTCL15: it is for documenting purposes
you: can I not give you?
GFTCL15: Then I cannot assist you, sorry
you: WHAT THE *UCK
  • #2
  • Aug 8, 2010 3:50am Aug 8, 2010 3:50am
ROLFMAO

Well, if you don't like their customer service, it's so simple: look for another broker...
  • #3
  • Aug 8, 2010 4:16am Aug 8, 2010 4:16am
Just give him a random email address is that so hard to do? lol
  • #4
  • Aug 8, 2010 5:17am Aug 8, 2010 5:17am
Quoting mr.az
I was about to open an account with them

here's my chat with the helpdesk
Haha Well almost every brokers agent needs E-Mail id ... before helping you... as they send e-mails containing details you need... But from both of yours chat it seems both of u showed rude attitude. U didnt give him your id = so he apologized for assisting you
  • #5
  • Aug 8, 2010 5:43am Aug 8, 2010 5:43am
Quoting PipHacker
Haha Well almost every brokers agent needs E-Mail id ... before helping you... as they send e-mails containing details you need... But from both of yours chat it seems both of u showed rude attitude. U didnt give him your id = so he apologized for assisting you
I'm with Oanda the reason I'm interested with them is because it's in Singapore and they have OCO order

why do they have to have my email as a compulsory,I just want to ask those 2 question and no email is needed for an answer

besides GFT site is kindaf vague,it doesn't display necessary information

there's not even an FAQ
  • #6
  • Aug 8, 2010 5:58am Aug 8, 2010 5:58am
Quoting mr.az
I'm with Oanda the reason I'm interested with them is because it's in Singapore and they have OCO order

why do they have to have my email as a compulsory,I just want to ask those 2 question and no email is needed for an answer

besides GFT site is kindaf vague,it doesn't display necessary information

there's not even an FAQ

Pretty trivial - they are told to do their job a certain way and were simply trying to do it - Do you really think they would bother spamming you?

3 seconds found me this:
http://www.gft.com.au/support/faq-website.asp

Maybe you should work on your observational skills before running off and telling the world false information. You obviously spent more time making this thread then trying to find the answers to your questions

Pathetic
Time hides Nothing
  • #7
  • Aug 8, 2010 6:19am Aug 8, 2010 6:19am
They have no business asking for your email or, at least making it mandatory before answering questions.
  • #8
  • Aug 8, 2010 6:46am Aug 8, 2010 6:46am
Quoting ecTrade
They have no business asking for your email or, at least making it mandatory before answering questions.
I totally agree with this. You may decide not to open an account with them and then you get all this spam. I set up a web email address a long time ago just for this purpose when I dont feel like I want to give my home email address.
  • #9
  • Aug 8, 2010 7:10am Aug 8, 2010 7:10am
Quoting ecTrade
They have no business asking for your email or, at least making it mandatory before answering questions.
I completely agree with that. No business needs anyones email address before the question is even asked. I'm a client with GFT and have no problems with giving them my email address, to help located my account.

But if I was not a client, what do any business need with an email address? To refuse to help a customer/potential client because that client didn't want to release their email address ... that's pretty appalling. A customer/potential client who doesn't have an established relationship with the business should not have to release ANY personal information.

It's the same with RadioShack and BestBuy asking for your zip code or phone numbers to purchase something. The last time I stepped into a Best Buy to buy batteries, the sales clerk asked me for my zip code, I voided that transaction right then and there. I have yet to step/purchase anything from BB since. Though I've heard now they don't require such information.

I agree with the OP, if I'm not an established client then I don't want to give out any information. Definately don't want to be on anyones lists.
  • #10
  • Aug 8, 2010 8:05am Aug 8, 2010 8:05am
Quoting CindyXXXX
Pretty trivial - they are told to do their job a certain way and were simply trying to do it - Do you really think they would bother spamming you?

3 seconds found me this:
http://www.gft.com.au/support/faq-website.asp

Maybe you should work on your observational skills before running off and telling the world false information. You obviously spent more time making this thread then trying to find the answers to your questions

Pathetic
is the anything related to forex? -_-"

I wane check their spreads,they interest all the basic stuff but looks like they try to hide it

maybe they are a broker to those who never traded before

I don't like the way they sell via phone calls
  • #11
  • Aug 8, 2010 6:35pm Aug 8, 2010 6:35pm
Fine well stop bitching about it and move on I've used them for the past 2 years and have enjoyed their services. They've been very good to me

Quoting mr.az
is the anything related to forex? -_-"


Quoting mr.az
I wane check their spreads,they interest all the basic stuff but looks like they try to hide it
I went through all these questions when i signed up they have documents for all your questions... Unfortunetly for you, you may need to talk to someone first - But you dont like phones and you dont like the chat

Perhaps this is just their way of filtering out idiots i dont know

Quoting mr.az
maybe they are a broker to those who never traded before
mmm maybe



If you are going to judge a broker by such trivial matters good luck finding one

THE END
Time hides Nothing
  • #12
  • Aug 8, 2010 6:47pm Aug 8, 2010 6:47pm
lmao spam they dont spam they are an awesome broker ive recently started using. for christ sake they didnt ask for your credit card number if this is all that has to happen to turn you off your broker i feel sorry for the broker who you do end up with. GET OVER IT

regards damien
i pull the trigger when others are fearful---me
  • #13
  • Aug 8, 2010 10:30pm Aug 8, 2010 10:30pm
Quoting CindyXXXX
Fine well stop bitching about it and move on I've used them for the past 2 years and have enjoyed their services. They've been very good to me






I went through all these questions when i signed up they have documents for all your questions... Unfortunetly for you, you may need to talk to someone first - But you dont like phones and you dont like the chat

Perhaps this is just their way of filtering out idiots i dont know



mmm maybe



If you are going to judge a broker by such trivial...
if your happy with them by all means that's ok really

I just don't like the way they force me to provide them my email
  • #14
  • Aug 8, 2010 10:31pm Aug 8, 2010 10:31pm
Quoting damosdmf
lmao spam they dont spam they are an awesome broker ive recently started using. for christ sake they didnt ask for your credit card number if this is all that has to happen to turn you off your broker i feel sorry for the broker who you do end up with. GET OVER IT

regards damien
I'm using Oanda,I just want to open a small account with them to use their software
  • #15
  • Aug 8, 2010 11:44pm Aug 8, 2010 11:44pm
Quoting mr.az
I'm using Oanda,I just want to open a small account with them to use their software
like someone else said - just give them a bogus email address if its such a big deal

just make a gmail account or something - would have taken a lot less effort to do that than to make this thread'

anyway - good luck with it
Time hides Nothing
  • #16
  • Aug 9, 2010 7:07am Aug 9, 2010 7:07am
Probably they have some kinda CRM or whatever system that allows them to save and track down all client's inquiries. And, certainly, they spam you with their news, etc. But the mass mailings today should be generally based on an opt-in basis, meaning that you should put a tick somewhere on site that "Yes, I want to receive this garbage by email".
  • #17
  • Last Post: Aug 9, 2010 9:26am Aug 9, 2010 9:26am
Quoting CindyXXXX
like someone else said - just give them a bogus email address if its such a big deal

just make a gmail account or something - would have taken a lot less effort to do that than to make this thread'

anyway - good luck with it
someone just taught me this

http://www.mailinator.com/

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