CMSFX... down

ugggh. Looks like it is down again. Seems like the same time as yesterday.

Not again? Same problem as yesterday. This is getting very annoying.

QUOTE Cskidmore...
System reliability is of paramount importance to us and we want the Forex Factory community to understand that we take these events very seriously and will do everything we can to ensure that a similar disruption of service does not occur again in the future.



wow ! Now that's funny...the very next day at the very same time...here we go again...CMS is dead...let's do it the old school way and call the desk !

Agreed, I was just coming here to see if anyone else was having the problem. Pretty disappointing to say the least!

Do you guys have any other brokers to suggest ?...i'm getting really tired with CMS

Yep - it's dead again! Luckily I did my trading this morning . .

Have you seen the video in this thread? Im going to re-watch it since, well, I cant trade so might as well do something mildly productive. Plus it is neat to see how the old schoolers traded back in the day

http://www.forexfactory.com/showthread.php?t=247065

And what makes it worse is I really like VT Trader and CMS has been a great broker for me for the past 4 years, but lately there have been more connection issues than I am comfortable with.

Same here...I cannot tolerate more of this...this is my living for F*** sakes...

Anyone here trading with CMS...just so you know...for the second day in a row...they are DOWN.

CMS Trading Desk
1-212-563-5151
1-212-563-6454

and what now are we prepared to see again this unables to login

Euh...you'd better be...they are dddddooooowwwwwwwnnnnnnn again

nothing nothing nothing...........................................................

The other thing is that they are losing a lot of business with this...two days in a row down for a few hours...I wonder how many trades they lost...this must hurt...if they keep letting us down like this...they won't be able to afford techs to fix their servers anymore...

I find it odd that it is ALL of CMS. They have offices in NYC, UK, Shanghai, and I believe also in Russia and Tokyo but could be mistaken. Have they not heard of a redundant failover and offsite backups.

With these other offices also down (Im using UK vs US) where exactly are the data centers and why havent they switched it over to a failsafe or backup data center. Talk about every egg in one basket. Not really a great way to run a financial services company if you ask me (they didnt ). An outage once in a great while I can understand but twice in two days... boo!

Hopefully they can repopulate the data too as I am showing quite a few abnormal gaps.

That's weird...I can't believe we are only a handful of CMS clients here...and no one seems to care...

Well I guess i may have been wrong about the domain expiring. ~1/360 odds...who would not have taken that bet?

The building housing our primary hosting facility is currently experiencing intermittent outages. While I do not currently have all the details, I can assure you that our engineers as well as multiple outside parties are working as quickly and diligently as possible to get our platform back up and running. As soon as available, we will disclose the specific causes(s) of this failure, and the steps we will be taking to prevent future occurrences.

I understand that my statement from yesterday appears silly in the context of another outage today, but unfortunately we encountered a second major failure before we were fully able to initiate new measures to mitigate such an occurrence.

We have diverted many resources to handling incoming calls and phone orders in an effort to ensure clients are able to receive all necessary support.

If you are unable to access your live account, please contact our customer support department immediately at:

Customer Support:

+1-866-512-6739 (choose option 9)
+44 (0) 203 026 4004 (choose option 9)

If you would like to open or close a position, please call our Dealing Desk at:

Dealing Desk:

+1-212-563-5151

We sincerely apologize for any inconvenience.

Regards,

Chris Skidmore
Sr. Business Analyst
Capital Market Services LLC

Empire State Building
350 Fifth Avenue
Suite 6400
New York, New York 10118

Are you saying that all the servers for all CMS branches are in the same building...the same city...the same country...I won't say the same planet...but hey !...

If my understanding is correct...I assume you have the answer to your problems...spread your risk a little...move some servers away...I don't know...

Good to know that it's not just me but it's still annoying and irresponsible. I can't believe it! How are we going to be able to trade without any technical or fundamental analysis tools?! They do this one more time, I am closing my account.

Good luck to everyone else out there who is also affected