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  • #1,821
  • Jun 8, 2010 10:36am Jun 8, 2010 10:36am
Hi Strat,

Really appreciate the auto S&R level from the DB, which give me good sence on those levels. May I know how the rationle behind in consideration the appropriate levels?

Thanks in advance
Cheers
City
  • #1,822
  • Jun 8, 2010 12:17pm Jun 8, 2010 12:17pm
Quoting stratman
I felt so strongly about this I decided to talk in the live chat as I can't seem to raise anyone on the phone..
Stratman, really sorry to hear about this situation. Please let us know how this turns out. I have been toying with the idea of opening an account with Oanda--now I am not so sure.
  • #1,823
  • Jun 8, 2010 2:47pm Jun 8, 2010 2:47pm
Great information

These are some of the things I worry about when selecting a broker (especially as a new trader). Its not the problem so much as their inability to deal with it promptly. The way I see it you should be able to reach the proper individuals for support at anytime their server allows trading, by phone.

After all this is a business, is it not ?
  • #1,824
  • Jun 8, 2010 5:45pm Jun 8, 2010 5:45pm
I also had the system at Oanda go down a couple of weeks ago , finally after about a half hour , the system was back up , I was still ahead in pips but lost maybe about 10 or 12 extra. I like trading with them, but this system going down could blow the hell out of your account if not caught in time, or without S/L.
FISHMAN356

I am not sure if the system goes down that the sl would work?
  • #1,825
  • Jun 8, 2010 7:41pm Jun 8, 2010 7:41pm
Quoting stratman
I felt so strongly about this I decided to talk in the live chat as I can't seem to raise anyone on the phone..

Here is the conversation .. I am appalled that this representative did not consider that this could be a serious problem with the FXTrade platform....
Hi Rob,
As you are already aware the best part about Oanda is it the granularity with which you can position size exactly to your requirement inorder one can trade with bigger SL on higher TF.
On the other hand I have been hearing from other exp brokers that Oanda is "bucket shop" broker and not worth looking at. As you have been trading with them for quite some time and you have never reported any problems with Oanda, I was thinking of opening a small account with them, however, after reading the post about your problems, I would like to wait and see how they address your concerns before proceeding any further with account opening.

Cheers
Novice198
  • #1,826
  • Jun 8, 2010 8:01pm Jun 8, 2010 8:01pm
With the Oanda problems, what is the next broker of choice?

John
  • #1,827
  • Jun 8, 2010 11:30pm Jun 8, 2010 11:30pm
No response from my email to oanda and can't raise them by phone or via their live chat for now ... but ... here's the concerning thing ... just tried to login to my account and get this message ... I do this multiple times a day so know that my password is correct

Attached Image (click to enlarge)
Click to Enlarge Name: 2010-06-09_1626-incorrect-login.png Size: 20 KB
  • #1,828
  • Jun 8, 2010 11:33pm Jun 8, 2010 11:33pm
Maybe Dukascopy ... but I'm also looking seriously at trading futures ie currency contracts via Ninja Trader instead of spot .. using my MT4 indicators as usual on a MT4 demo ... you can get futures contracts on MT4 now with some brokers and my dashboard and other indicators still work fine on those instruments (futures contracts).

Quoting hangit
With the Oanda problems, what is the next broker of choice?

John
  • #1,829
  • Jun 9, 2010 12:12am Jun 9, 2010 12:12am
here's my latest chat:

https://server.iad.liveperson.net/hc...o/chatinfo.gifPlease wait for an agent to respond.
https://server.iad.liveperson.net/hc...o/chatinfo.gifThanks for your patience. All agents are currently assisting other customers. An agent will be with you shortly.
https://server.iad.liveperson.net/hc...o/chatinfo.gifThanks for your patience. All agents are currently assisting other customers. An agent will be with you shortly.
https://server.iad.liveperson.net/hc...o/chatinfo.gifThanks for your patience. All agents are currently assisting other customers. An agent will be with you shortly.
https://server.iad.liveperson.net/hc...o/chatinfo.gifYou are now chatting with 'OANDA'
OANDA: Thank you for choosing OANDA. How may I help you?
OANDA: We have not heard from you. Do you wish to continue the chat?
Rob Lorimer: hi
Rob Lorimer: I have a problem logging in
Rob Lorimer: get this message:
Rob Lorimer: Incorrect username and password combination. Please try again.
Rob Lorimer: never had this problem before ... have logged in every day for months with no problem using my same UserName and Password
OANDA: hi rob
OANDA: is this the first time logging in?
OANDA: and for FXTrade or FXGame?
Rob Lorimer: Incorrect username and password combination. Please try again.
Rob Lorimer: never had this problem before ... have logged in every day for months with no problem using my same UserName and Password
Rob Lorimer: FXTrade .. Trading Platform
OANDA: are you using web or desktop log in?
Rob Lorimer: https://fxtrade.oanda.com/your_account/login
OANDA: do you have the FXTRade desktop log in?
Rob Lorimer: this is the way I have done it for weeks
OANDA: you may wish to try that
Rob Lorimer: why is my normal method not working
Rob Lorimer: what is an FXTrade Desktop login?
Rob Lorimer: how do I get to it?
Rob Lorimer: found it on this page
Rob Lorimer: http://fxtrade.oanda.com/forex_trading/fxtrade/fxdesktop
Rob Lorimer: just clicked the link for fxTrade desktop button and get a 404 error
Rob Lorimer: http://fxtrade.oanda.com/general/HTTP_SERVICE_UNAVAILABLE.html.var
OANDA: Rob that is right
Rob Lorimer: http://fxtrade.oanda.com/fxgui/desktop/fxtrade.jnlp
OANDA: if you have installed desktop icon previously you can use that to log in
OANDA: if not you can try the mobile log in,
Rob Lorimer: I don't have the desktop icon previously
OANDA: you may wish to try to log in again later as we are having issues with the web log in
OANDA: apologies for the inconvenience caused
OANDA: you have an iphone?
OANDA: you can login via you mobile
Rob Lorimer: what is happening with my issue I sent by email 20 hrs ago?
Rob Lorimer: I followed up with another email 8 hrs ago with more info
Rob Lorimer: I am not trading until I have a response about the Impossible Sequence of Events
Rob Lorimer: the title of my email
OANDA: moment please
Rob Lorimer: I run a skype trading room with 200 people and run a commercial thread on forexfactory.com ... I am not happy with oanda customer service for now
Rob Lorimer: check my commercial thread here where I report the issues I am having with oanda
Rob Lorimer: http://www.forexfactory.com/showthread.php?t=210461&page=122
Rob Lorimer: 100's of people read my thread ... so this is a good opportunity for oanda to show that they have good customer service
Rob Lorimer: or bad
OANDA: My apologies Rob
OANDA: Understand your frustrations
OANDA: our technical support team will look into your issue
OANDA: do allow about 1-2 business days for us to revert
Rob Lorimer: it's been 20 hrs already ... how much longer can I expect
OANDA: i will at my end try to expedite on this
OANDA: and give you an update on the status as soon as possible
Rob Lorimer: so I can't trade for 2 days?????
Rob Lorimer: how can I speak to a manager please ... I live in New Zealand but I am willing to make a toll call to where-ever to get some action on this
OANDA: I will try to expedite on this
OANDA: and we will give you an update as soon as possible
OANDA: can i sen dyou an email to your registered email address?
Rob Lorimer: can't believe that oanda is happy for me with 100's of people as customers experiencing support like this .. .I should be able to speak to someone
Rob Lorimer: I have 100's of customers using my forex products and have always promoted oanda as my broker of choice
Rob Lorimer: yet I can't speak to someone about my issue?
Rob Lorimer: can you please give me the phone number of someone that will help me
Rob Lorimer: This is very very poor customer service ie I can't login to my account and no-one has responded to my problem I sent in 20 hrs ago
Rob Lorimer: are you still there?
OANDA: Hi Yes Rob
Rob Lorimer: how do I login to withdraw my funds?
Rob Lorimer: I have had enough of this poor customer service
OANDA: http://www.oanda.com/corp/contact/
Rob Lorimer: that is not a page that tells me how to withdraw my funds .. please direct me to the appropriate page
OANDA: I am truly sorry for the issues that you are experiencing
Rob Lorimer: you may be sorry but there is no support for my issue
OANDA: I will get the relevant personel to contact you accordingly
OANDA: Call +1 212 858 7690
OANDA: you can call this number for assistance as wel
Rob Lorimer: this is what I was told 20 hrs ago ... I was told that no managers will be there for 3 hrs but my email will be reviewed as soon as they arrive as it has been given a higher priority
Rob Lorimer: so 'managers' have had 17 hrs to get around to my issue but chose not to do so
OANDA: Do allow 1-2 business days for us to revert
Rob Lorimer: I am trying now to login to the cash management system and it wont let me get in there either
OANDA: we will investigate and revert accordingly
Rob Lorimer: that's not what the person told me 20 hrs ago
Rob Lorimer: OANDA: I have sent a request to our manager and asked them to review your trades as soon as possible
Rob Lorimer: why can't I log into the cash management system?
Rob Lorimer: says my username and password incorrect
OANDA: we are having log in issues at the moment
OANDA: if you have the desktop log in,
OANDA: you may wish to try that
OANDA: and link to the cash management system from there
Rob Lorimer: are you not listening to me??? I already told you I do not have desktop login ... and I can't install it from your website as the link wont work
OANDA: Is it ok if I give you a call once the technical issue is resolved?
Rob Lorimer: yes
  • #1,830
  • Jun 9, 2010 12:31am Jun 9, 2010 12:31am
Chat Continuation:

OANDA: will call you once issue is resolved
OANDA: and look into your email as soon as possible
Rob Lorimer: what about my email enquiry?
OANDA: really apologies about this
Rob Lorimer: I will not trade while my question about ticket issues is not resolved
Rob Lorimer: I am reporting my support experience to my commercial thread that is read by 100's of traders and I am very surprised that oanda is taking a "don't care" attitude
Rob Lorimer: If you read my thread you will note that you are losing prospective customers already because of my experience
Rob Lorimer: I am well respected in the forex community
Rob Lorimer: Surely someone at oanda cares about this?
OANDA: I understand your frustrations
OANDA: we seek your understanding, and will try to rectify this as soon as possible
Rob Lorimer: Just been trying to get through on the phone number you gave ... on hold for what seemed like 15 minutes only to told at the end to leave a message ...
Rob Lorimer: I am very unhappy with oanda
Rob Lorimer: I know my trading account is not very large (thankfully) but oanda must consider other factors that affect business other than size of funds
Rob Lorimer: hope to hear from someone soon
Rob Lorimer: good bye
OANDA: yes will contact you again once issue is resolved
OANDA: sorry for the inconvenience caused Rob
OANDA: goodbye
  • #1,831
  • Jun 9, 2010 1:33am Jun 9, 2010 1:33am
Finally able to login to oanda cash management system ie where you add and withdraw funds. Have now completed a request to withdraw all my funds

I will let you guys know if I have been successful getting my money back into my own NZ bank account. I will not be using oanda (or recommending them) ever
  • #1,832
  • Jun 9, 2010 1:34am Jun 9, 2010 1:34am
I will only be able to demo trade now until I find a new broker to fund an account with. I will keep you guys informed.

Quoting stratman
Finally able to login to oanda cash management system ie where you add and withdraw funds. Have now completed a request to withdraw all my funds

I will let you guys know if I have been successful getting my money back into my own NZ bank account. I will not be using oanda (or recommending them) ever
  • #1,833
  • Jun 9, 2010 4:23am Jun 9, 2010 4:23am
Rob,

I've seen posts on FF saying Oanda doesn't like consistent winners.
Just another bucket shop but with good spreads.

Look into MBT. They're an ECN but they have a MT4 platform now.
I've been using them a few months now and I'm satified enough to
be going live with them soon.
They have their own thread on FF and I think it's a good sign that they're
willing to work through problems with customers in public.

A few weird things with ECN's like you have to place order and then go back in to place SL + TP. I have a work around for that so if you go demo with them contact me and I'll send you details.

I don't want to turn your thread into a broker discussion.

Jim
  • #1,834
  • Jun 9, 2010 4:39am Jun 9, 2010 4:39am
Thanks for your comments ... I don't mind discussing anything that helps people not get ripped off .. I want people to learn what they can to succeed .. if that means we need to discuss brokers for now ... let it be so

Quoting jimsforex
Rob,

I've seen posts on FF saying Oanda doesn't like consistent winners.
Just another bucket shop but with good spreads.

Look into MBT....
  • #1,835
  • Jun 9, 2010 7:54am Jun 9, 2010 7:54am
Hello Stratman,

I know three people that use Ninja Trader with MBTrading and they indicate it works good with NinjaTrader at least from the what they told me. Also, MBTrading has a support thread here on FF as well located
here http://www.forexfactory.com/showthread.php?t=10002

Regards,
Jeff
Quoting stratman
I will only be able to demo trade now until I find a new broker to fund an account with. I will keep you guys informed.
  • #1,836
  • Jun 9, 2010 8:59am Jun 9, 2010 8:59am
Broker discussions may be beaten to death in FF, but I think it is still one of the most vital choices to make before opening an account. Here is my take on it:

I will always prefer an ECN, because I trust the model better. I like to know that my orders are routing directly to the interbank market, and my stops aren't being hunted by a bucket shop broker that stands to gain from my loss. So I am happy to pay a (small) commission for that. In exchange for the commission, I get tighter spreads across the board, even at news time.

Right now I trade with MBT, and I like them. Their demo platforms have been notorius for server outages, but I find their live platform to be stable. As jimsforex said, you have to place your SL and TP after you place a "market execution" order (which exposes you for a short time to internet problems, server outages, etc). Place pending buy or sell stops/limits, and you don't have a problem.

jimsforex, what's your workaround? an EA?
  • #1,837
  • Jun 9, 2010 9:50am Jun 9, 2010 9:50am
Quoting Bodhistu
jimsforex, what's your workaround? an EA?
I put the sl+tp mgr on all my charts. It is an EA but places no orders. You have your sl+ tp set on the EA (you have to add a 0 if your 5 digits) then you place your order and the EA immediately inserts sl+tp. No math. No typing. No mistakes!

I sometimes work with more than one order at a time. If one of them starts getting a little giddyap I delete the Mgr EA an insert the move by mouse EA.

I get a fat green line for my TP and a red one for the SL. Double click the line and a small box will appear at the left and right margins of the line. The box just lets you know the line is now movable. Put your mouse pointer on the line and press and hold the left mouse button. You can now drag your SL +TP anywhere on the chart. Again...no math...no typing...no mistakes. Very fast. Your new levels will show both in the right margin numbers and in the trade terminal at the bottom of the page.

I didn't write either of these. Enjoy.

Jim
Attached File(s)
File Type: mq4 StopLoss and TakeProfit Manager.mq4   2 KB | 564 downloads
File Type: mq4 SL-TP_move-by-Mouse.mq4   16 KB | 539 downloads
  • #1,838
  • Jun 9, 2010 10:27am Jun 9, 2010 10:27am
Rob;

Could you explain how to read the 3 columns after the letters FRAC on the DB that are listed under the LCUMA line? How do you recommend using these values.

Thanks.

John
Attached Image
  • #1,839
  • Jun 9, 2010 11:05am Jun 9, 2010 11:05am
Quoting hangit
Rob;

Could you explain how to read the 3 columns after the letters FRAC on the DB that are listed under the LCUMA line? How do you recommend using these values.

Thanks.

John
Hi mate, check the manual, you got full description. Also watch Rob's video to into the DB (particular the Fractal section) then you know.

Cheers
City
  • #1,840
  • Edited 11:23am Jun 9, 2010 11:15am | Edited 11:23am
Quoting jimsforex
I put the sl+tp mgr on all my charts. It is an EA but places no orders. You have your sl+ tp set on the EA (you have to add a 0 if your 5 digits) then you place your order and the EA immediately inserts sl+tp. No math. No typing. No mistakes!
Jim, thanks! I just tested out both EAs and they successfully took profit of 28 pips on the G/J. EAs worked like a charm. I like how the manager EA actually enters SL and TP on the server side. It would be nice to have them consolidated somehow into one, but alas, I am not a programmer. Thanks again--I will be adding these to my arsenal.
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