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FXCM Discussion

  • #1,081
  • May 12, 2010 8:07am May 12, 2010 8:07am
Quoting masterpiecefx
Well, I've been with them for 4.5 years now, can't say they've become worse than before.
perhaps you are a longer term trader? My account with fxcm started great 3/4 months ago no slippage everything perfect , I think the problems started when they increased the spreads slippage going in slippage coming out.. i mean your talking about 7 pips on gu a lot when you are scalping for ten or twenty pips, any way like i said I withdrew my money and have posted documents to open account with dukascopy, you pay commission but it wont cost near as much as fxcm.

d-k
  • #1,082
  • May 12, 2010 8:41am May 12, 2010 8:41am
If your spreads are not below 1 pip, scalping is just not worth it, but it's only my opinion. Yeah, everyone says Dukascopy is a good broker, wishing you happy pipping with them.
Trax Tibidax Tibidox...
  • #1,083
  • May 12, 2010 12:15pm May 12, 2010 12:15pm
So mate with regards to my requests in post 1035, any chance of a reply of sorts, it just seems that the issues keep occurring and no solution is forthcoming. This clearly affects your credibility somewhat, it would be great if we can get this cleared up....
  • #1,084
  • May 12, 2010 12:48pm May 12, 2010 12:48pm
Thank you Jason for solving my log-in problem. Once you became aware of the issue you stepped in and got immediate results. It was good to see that my open trades were healthy and that all was well. Once again I'm a happy camper.
Best Regards, Barry (Asyi)
  • #1,085
  • May 12, 2010 4:35pm May 12, 2010 4:35pm
Jason, how do you find this:

I just received an email from ODL saying that because of this "fusion" with FXCM, all the USA CFD's open positions will be closed within 15 days because the will not offer this CFD's anymore! Doesn't matter if your position is in loss or profit!
This sound legal to anyone????
What can I do????
  • #1,086
  • May 13, 2010 8:49am May 13, 2010 8:49am
Quoting kon5t
So mate with regards to my requests in post 1035, any chance of a reply of sorts, it just seems that the issues keep occurring and no solution is forthcoming. This clearly affects your credibility somewhat, it would be great if we can get this cleared up....
Hi kon5t,

Thanks for the post. This issue was cleared up over the weekend. I have also asked our production team for double confirmation as far as the fix since we have been monitoring it to make sure this does not occur again.

On the same theme getting back to Cocoflanel's post:
Quoting Cocoflanel
Jason, Any news from your programmers regarding the above ?
I haven't forgotten about you. I have more information regarding the problem with Active Trader demos executing 0.1 pips better than what the trader clicks on. Our developers have identified the problem and the fix has gone through quality assurance. It's scheduled to go through on Friday after trading closes when we conduct regular maintenance. This problem was affecting both ATG demos and the new Trading Station Gateway platform demo since they are both on the same server and use the same technology. Thanks again for alerting us to this problem.

-Jason
  • #1,087
  • May 13, 2010 9:10am May 13, 2010 9:10am
Quoting Darth Vader
Jason, how do you find this:

I just received an email from ODL saying that because of this "fusion" with FXCM, all the USA CFD's open positions will be closed within 15 days because the will not offer this CFD's anymore! Doesn't matter if your position is in loss or profit!
This sound legal to anyone????
What can I do????
Hi D.V.,

As a part of the acquisition of ODL, a number of less popular products are being discontinued. Any open positions will need to be closed because those products are being removed. If you have questions regarding the legal aspect, this is something I'm not able to comment on and would be better directed to [email protected] for help.

The list of products being discontinued and new products added for ODL clients can be found on this page http://www.odlmarkets.com/fxcm/en/ndd-mt4/

-Jason
  • #1,088
  • May 13, 2010 2:37pm May 13, 2010 2:37pm
Jason

I tried mobile trading, but faced a problem i.e. i can log in whenver a wireless network is available, but not the mobile network.

Is there any other application that enables me logging in through the mobile network?

Regards
  • #1,089
  • May 13, 2010 4:12pm May 13, 2010 4:12pm
Quoting zozozo11
Jason

I tried mobile trading, but faced a problem i.e. i can log in whenver a wireless network is available, but not the mobile network.

Is there any other application that enables me logging in through the mobile network?

Regards
Hi zozo,

It should work on the mobile network, but we can troubleshoot to investigate why it's not connecting. To get started, can you send me an email ([email protected]) with the details such as mobile device brand and model, demo vs. live, and the error message that's appearing. I get the same thing on my iPhone sometimes but don't get me started on AT&T's network in NYC ....

-Jason
  • #1,090
  • May 13, 2010 4:28pm May 13, 2010 4:28pm
Quoting Jason Rogers
Hi zozo,

It should work on the mobile network, but we can troubleshoot to investigate why it's not connecting. To get started, can you send me an email ([email protected]) with the details such as mobile device brand and model, demo vs. live, and the error message that's appearing. I get the same thing on my iPhone sometimes but don't get me started on AT&T's network in NYC ....

-Jason
Hi Jason,

I just sent you an e-mail.

Regards
Nectarios
  • #1,091
  • May 14, 2010 9:24am May 14, 2010 9:24am
you aint kidding !!!


Quoting PipStar
FXCM withdrawals are slow especially if your account is with their UK or Australia office.
  • #1,092
  • May 14, 2010 9:37am May 14, 2010 9:37am
Quoting mofuniverse
you aint kidding !!!
Withdrawals are processed within 1-2 business days of being submitted (regardless of which location your account is with), then the funds returned. If you're not seeing the funds having been taken out of your account by this period and returned, please contact the operations team or let me know and we can check on it for you. If there were any problems, you should have also been notified.

-Jason
  • #1,093
  • May 17, 2010 3:55pm May 17, 2010 3:55pm
Quoting Utopia
Jason Rogers,
Now you've only got to find a NEW FIX of not being over 50pips off the real market.....
Quoting kon5t
So mate with regards to my requests in post 1035....
I have additional information I can share regarding the lagging rates discussed in previous posts. At certain periods of market volatility over the past couple of weeks, we experienced a substantial increase in the number of quotes being sent from the banks. Making things as simple as possible, FXCM receives prices from over 10 banks and then displays the best bid/ask price out of all the pricing received. Processing the substantial increase in data caused a lag in the prices making their way onto the platform. We understand this affected the execution of some of your trades, and apologize about any problems this caused with your trading. As always, I will share as much detail as possible when you have questions, and please do not hesitate to request a trade audit if you have a trade negatively affected by a tech issue on our side.

-Jason
  • #1,094
  • May 17, 2010 4:07pm May 17, 2010 4:07pm
Is it possible to be audited, if I trade through ATC? Had a lot of problems yesterday created by fxcms server outage.
  • #1,095
  • May 17, 2010 4:22pm May 17, 2010 4:22pm
Quoting Jlr
Is it possible to be audited, if I trade through ATC? Had a lot of problems yesterday created by fxcms server outage.
Hi Jlr,

I checked the tech support logs for FXCM and don't see any server outages reported.

If your account is with ATC, you'll need to go through ATC to request the trade audit.

-Jason
  • #1,096
  • May 17, 2010 4:24pm May 17, 2010 4:24pm
Interesting, thanks.
  • #1,097
  • May 17, 2010 9:30pm May 17, 2010 9:30pm
Closed my FXCM account today.

FXCM your spreads are a ripoff and your execution is poor.
You only add gimmicks and dont listen to your clients

Goodbye.
  • #1,098
  • May 18, 2010 7:14am May 18, 2010 7:14am
Jason, is the amount needed to open an Actve Trader account going to increase soon ?
  • #1,099
  • May 18, 2010 8:27am May 18, 2010 8:27am
Quoting seeit
Jason, is the amount needed to open an Actve Trader account going to increase soon ?
Hi seeit,

Not that I know of, but I will let you know if I hear anything new. I typically find out about these types of things a month or so in advance. The minimum is still $25k for Active Trader.

-Jason
  • #1,100
  • May 18, 2010 9:40am May 18, 2010 9:40am
FXCM is developing a new automated strategy platform as an alternative to the MT4 platform. The new platform is called Strategy Trader, and it is currently in beta testing. Since the platform was designed by FXCM and built for NDD execution, there are no bridges or synchronizations. Here are some of the highlights and new features for the platform:

- Tick Charts
- Create any time frame chart
- No bridges
- Advanced backtesting with detailed strategy/trade analysis
- Access to all fxcm order types
- Uses C# for coding, easy to hookup and debug in visual studio
- Over 150 chart indicators, one of the most powerful charting package to be offered by FXCM

And here's a snapshot of the platform:

http://img689.imageshack.us/img689/9...tegytrader.jpg


The platform is currently in beta testing, and you're welcome to request a demo if you would like to join in on the beta testing: http://www.fxcm.com/lp-strategy-trader-beta.html

A couple things to note about Strategy Trader. The platform uses exchange based execution so hedging is not available and FIFO applies. The platform will work on hedging disabled accounts. MT4 will continue to be offered alongside the Strategy Trader platform.
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