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Forex Robot World Cup?

  • #181
  • Mar 10, 2010 6:30pm Mar 10, 2010 6:30pm
Quoting garfield75
If anyone is having problem with refund, please PM me, I might be able to help you on how to response to get the refund.

Cheers
Garfield75
Hi, Can't PM you since I recently signed up to this forum. Can you please PM me instead or contact me. I'd to know what you did to get your refund. I also purchased FRWC.

Thanks!
  • #182
  • Mar 11, 2010 6:50pm Mar 11, 2010 6:50pm
Can someone who is able to, PM garfield75. I have not been able to reach him about how he got his refund.

Thanks in advance.
  • #183
  • Mar 13, 2010 1:37am Mar 13, 2010 1:37am
Quoting garfield75
If anyone is having problem with refund, please PM me, I might be able to help you on how to response to get the refund.

Cheers
Garfield75

Hi Garfield75:

I'm in the same boat as fxtrade13. Also can't p.m. you. How did you manage to get a refund before the 30 days are up. Any help is appreciated!

cheers
  • #184
  • Edited 4:41pm Mar 13, 2010 2:52pm | Edited 4:41pm
This guy posted his statement link on another forum. If you weren't convinced before about Fusion V, this should do it. Glad to see he used demo.

http://www.myfxbook.com/members/irbi...emobis3k/19845

Edit: This was the second account he blew up and he claims to have used the recommended settings.

http://www.myfxbook.com/members/irbi...rwc-demo/18195

Edit: He is well on his way to blowing up a 3rd account.

http://www.myfxbook.com/members/irbi...newdemo1/19648
  • #185
  • Mar 14, 2010 8:56pm Mar 14, 2010 8:56pm
Quoting rolfw15
Hi Garfield75:

I'm in the same boat as fxtrade13. Also can't p.m. you. How did you manage to get a refund before the 30 days are up. Any help is appreciated!

cheers
After lot of emails going back and forth...
I had to threaten them with Chargeback from by bank for them to give me the refund
...
Trading is SIMPLE not EASY.
  • #186
  • Mar 16, 2010 12:14am Mar 16, 2010 12:14am
FYI:

For anyone concerned with the refund, the text below is quoted directly from FRWC sales page. I have every document saved to be on the safe side. You can obtain a refund up to 60 days away. The only problem may arise if you use any of the EAs on a demo or real account for more than 30 days. So far that's not a possibility since Feb only had 28 days. So even if you bought this the first day and immediately threw it on an account, you still have a few days to use it, and then 30 more days to return it. Assuming of course that FRWC is still in business

If you're still worried take a page from garfield75, and tell them that if you don't receive confirmation within 24 hours, you'll be forced to initiate a chargeback. If they don't get back to you in time, initiate away!

If you need more info on chargebacks look here: http://en.wikipedia.org/wiki/Chargeback
--------------------------------------------------------------------------

60 Day Risk FREE Money Back Guarantee


We do not want you to risk one single cent here, we truly want to make this the best offer available on the market.

Trade ANY of the FRWC's Royal Trader robots on a DEMO account (they are FREE to open with any FX broker) or live account, as you wish, for 30 days.

If you are not happy with the results, NO MATTER what they are, send us your account statement within 60 days of purchasing and we will give you a FULL refund - no questions asked. We do not want your money if you are not happy with the product!
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garfield75, I'm surprised you had trouble with the refund. After all they said "no questions asked" and "We do not want your money if you are not happy with the product!".
  • #187
  • Mar 16, 2010 1:16pm Mar 16, 2010 1:16pm
I asked for a refund, they refused. I'll keep trying, but maybe I lost
$1k on this trade...

Will keep trying....
  • #188
  • Mar 16, 2010 3:39pm Mar 16, 2010 3:39pm
Quoting fxtrade13
I asked for a refund, they refused. I'll keep trying, but maybe I lost
$1k on this trade...

Will keep trying....
Really? What was the basis of their refusal? Was this done over the phone or via email?

I will attach a copy of their sales page which shows their "60 Day No Questions Guarantee". It's a PDF copy of their website.

Looks like FRWC is in over their head. You might want to initiate a chargeback.

But, you could be right. FRWC could refuse to refund your money and fall of the face of the earth. They're probably trying to hold onto whatever profit they have, if any...

Notice, if you go to the FRWC's main page, you will see this statement above their mailing list: "Also, from time to time, we might have the opportunity to re-open the doors to the FRWC's Royal Trader for a very limited time... so, make sure you are on our notification list to stay updated!"
Attached File(s)
File Type: pdf FRWC Sales Page.pdf   636 KB | 471 downloads
  • #189
  • Mar 16, 2010 7:06pm Mar 16, 2010 7:06pm
Fusion is a bust. I learned a lesson that I will never order anything from primlus but only from clickbank. I emailed them for refund and got a reply that I need to send them statement of 30 trading days which I have not achieve yet but no reason for me to continue also I want my money now to reinvest in my account with trading system manually that I found is working well for me. Should I respond back them with current statement I have but not yet pass 30 days or just tell them if they don't refund then I will have to work with my bank?
  • #190
  • Mar 16, 2010 8:11pm Mar 16, 2010 8:11pm
Do both
  • #191
  • Mar 17, 2010 12:26am Mar 17, 2010 12:26am
DeafPipster.... RR is correct do both. If you have to, make sure under no uncertain terms that you let Plimus know you are calling your bank and demanding a charge back. This will work if you have to do this. It is possible Plimus or even Clickbank (if you had to demand the same from them with another product) I've been there, will no longer allow you to purchase using the same email address, but there are ways around that. There is no reason to blow a $ grand on these con artists.
  • #192
  • Mar 17, 2010 4:07pm Mar 17, 2010 4:07pm
Quoting DeafPipster
Fusion is a bust. I learned a lesson that I will never order anything from primlus but only from clickbank. I emailed them for refund and got a reply that I need to send them statement of 30 trading days which I have not achieve yet but no reason for me to continue also I want my money now to reinvest in my account with trading system manually that I found is working well for me. Should I respond back them with current statement I have but not yet pass 30 days or just tell them if they don't refund then I will have to work with my bank?
I know they will continue to ask for an account statement with 30 "trading days not calendar days" however, the text on the sales page at the time of the sale is what matters. And, there is no mention of a "minimum" or "trading days". It specifically states "as you wish".

So, it is very unethical of FRWC to refuse you your right to a refund as they specifically stated on their sales page. They can't change an agreement after it was made.

So, you should be very forward with them and inform them that if you do not receive confirmation of a refund being processed, that you will initiate a chargeback.

They, are just using a sales retention tactic on customers requesting a refund. They will stall a refund as long as possible, and hope you either give up, forget, or change your mind.
  • #193
  • Mar 18, 2010 8:01am Mar 18, 2010 8:01am
Quoting DeafPipster
Fusion is a bust. I learned a lesson that I will never order anything from primlus but only from clickbank. I emailed them for refund and got a reply that I need to send them statement of 30 trading days which I have not achieve yet but no reason for me to continue also I want my money now to reinvest in my account with trading system manually that I found is working well for me. Should I respond back them with current statement I have but not yet pass 30 days or just tell them if they don't refund then I will have to work with my bank?

I wouldn't bother trying to trade for 30 days in the manner they describe. In their money back guarantee, they didn't specify this and any reasonable person would assume they meant 30 calendar days. Does this mean that their 60 day limit is really a 60 trading day limit? I think not.

Besides who can calculate 30 days of trading? Not some $8/hour customer rep thats for sure. Do you count Sundays as full days? In some parts of the world, trading doesn't begin until Monday. If the robot didn't take a trade on a particular date, is that a trading day? Who knows, maybe there was no activity or maybe the trader's computer was down for some perfectly good reason.

There is no point in this nonsense. If you feel that you gave it a reasonable attempt to prove its validity and it didn't happen, you deserve to get your money back. There is plenty of evidence in this forum and others that the product as sold was not as advertised and no amount of trading with it would produce a different result. Time to play hardball with them - go the chargeback route or make such a nuisance of yourself, they will be glad to give you the money.

http://forums.babypips.com/images/misc/progress.gif

  • #194
  • Mar 18, 2010 1:31pm Mar 18, 2010 1:31pm
Thanks for the tip about chargeback. I will be requesting a refund at the end of the month when I have a statement for 30 calendar days. As I have a couple of weeks to kill I sent an email to the main sponsor FXCM. Maybe they will start leaning on the FRWC if they get worried about damage by association.
Attached Image (click to enlarge)
Click to Enlarge Name: email to FXCM.JPG Size: 128 KB
  • #195
  • Mar 18, 2010 4:08pm Mar 18, 2010 4:08pm
Quoting matthew11
Thanks for the tip about chargeback. I will be requesting a refund at the end of the month when I have a statement for 30 calendar days. As I have a couple of weeks to kill I sent an email to the main sponsor FXCM. Maybe they will start leaning on the FRWC if they get worried about damage by association.

I was thinking exactly the same thing several hours ago and haven't been able to organize my thoughts about it. I'm not an owner, my primary interest was to compete with one my own robots - not a chance of that happening any more.
  • #196
  • Mar 18, 2010 5:01pm Mar 18, 2010 5:01pm
Quoting CodeMeister
I was thinking exactly the same thing several hours ago and haven't been able to organize my thoughts about it. I'm not an owner, my primary interest was to compete with one my own robots - not a chance of that happening any more.
good
  • #197
  • Mar 19, 2010 4:22am Mar 19, 2010 4:22am
It also occurred to me that anybody trading the LMD-MultiCurrency robot, or has it enabled in Fusion, holds trades over the weekend as any trades that are opened at the start of Friday, and not stopped out, are closed at the start of Sunday. Therefore to me that counts as a trading day. Though I think as others have said that is largely irrelevant as anybody reading the original post would take 30 days to mean calendar days. An example for instance being the FXCM website which states that "The free practice account is live for 30 days, then automatically expires." Nobody would think that didn't quite rightly mean anything other than calendar days.
Anyway I just need to wait till the end of the month to have a complete month of testing to fulfill the stated/implied refund policy and then I'll be asking for my refund. I don't see much point in asking for a refund without a 30 day statement as to my mind FRWC could have a perfectly legitimate reason to refuse. Just my thoughts though. Writing these posts is really just me thinking out loud.
  • #198
  • Mar 19, 2010 4:47am Mar 19, 2010 4:47am
For your information I have also just sent Jason Rogers, FXCM's representative on the forums, a revised and more comprehensive version of my email from a couple of posts back. But as I sent that one to him specifically I will keep it private.
  • #199
  • Mar 19, 2010 3:57pm Mar 19, 2010 3:57pm
Quoting matthew11
For your information I have also just sent Jason Rogers, FXCM's representative on the forums, a revised and more comprehensive version of my email from a couple of posts back. But as I sent that one to him specifically I will keep it private.

Jason seems to be one the good corporate types or at least he is approachable as shown in this thread from BabyPips.

http://forums.babypips.com/fxcm/3299...duction-2.html
  • #200
  • Mar 20, 2010 6:23am Mar 20, 2010 6:23am
It would be unfair of me, in the interests of balance, not to say that I requested by email a refund yesterday from the FRWC and within a couple of hours had received a reply saying that the refund had been completed successfully. By the end of the day I had also received a refund receipt from Plimus. So for me the refund process could not have been any quicker or easier.
I had been intending to wait until the end of the month to request a refund so that I had one statement that ran for a whole month. But as I had run five demo accounts with different robots and settings while doing the back testing I had half a dozen different statements for between five and ten days trading each, before I'd switched each one off after ruling it out. So I decided to try sending the FRWC five of those statements which covered over thirty days of trading, and as said, I had no trouble what-so-ever.
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