Jason
I have two questions for you regarding your move to NDD for micro accounts and the subsequent increase in spreads.
Firstly, as the spreads are now the same as standard spreads does this mean that micro accounts will receive full customer service support, rather than just the email support currently available? I ask this as the constant reason you gave for only having email as the level of support on Micro accounts was the fact that Micro was your “discount brokerage”? Obviously this will not be the case for the vast majority of Micro customers come the 21st March.
Secondly, you mentioned in previous posts, that those who trade a higher volume would receive a discount. Yet I can see no mention of this anywhere? All that it says is that those who have $10,000 in their accounts by the 18th March will receive a 1 pip discount. My question is what happens if you get $10,000 after this date or how to you receive a discount if you trade large volumes and what is the structure of this discount?
Thank you in advance for your answers.
I have two questions for you regarding your move to NDD for micro accounts and the subsequent increase in spreads.
Firstly, as the spreads are now the same as standard spreads does this mean that micro accounts will receive full customer service support, rather than just the email support currently available? I ask this as the constant reason you gave for only having email as the level of support on Micro accounts was the fact that Micro was your “discount brokerage”? Obviously this will not be the case for the vast majority of Micro customers come the 21st March.
Secondly, you mentioned in previous posts, that those who trade a higher volume would receive a discount. Yet I can see no mention of this anywhere? All that it says is that those who have $10,000 in their accounts by the 18th March will receive a 1 pip discount. My question is what happens if you get $10,000 after this date or how to you receive a discount if you trade large volumes and what is the structure of this discount?
Thank you in advance for your answers.