FXCM EUR AUD Price error at 10:31 Anyone else get a margin call? | Page 2 | Forex Factory

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FXCM EUR AUD Price error at 10:31 Anyone else get a margin call?

  • #21
  • Feb 25, 2010 2:02am Feb 25, 2010 2:02am
Why couldn't this be prevented, and what will FXCM do to prevent such a problem in the future?

Who is the rogue liquidity provider? I hope they will pay dearly for their mistakes.
  • #22
  • Feb 25, 2010 7:56am Feb 25, 2010 7:56am
All my positions were restored and trading as usual today. Thanks to FXCM for doing a great job. Any idea Jason what happened? Was itht e Chinese internet terrorists?
  • #23
  • Feb 25, 2010 8:09am Feb 25, 2010 8:09am
As of 0905ET I am still stuck in the water. Can't enter any additional positions and can't manage my Aussie short which is now nicely in the money.

I notice on the FXCM Status Webpage that they are today experiencing issues with their MT4 platform....
  • #24
  • Feb 25, 2010 9:44am Feb 25, 2010 9:44am
Quoting Major Pips
Still waiting for my "should be open" short AUD/USD lots to re-appear. I have just submitted an audit form based on this thread in order to have my positions restored. Several chats and a phone call to FXCM assured me that everything would be taken care of. They never mentioned any difference in procedures for stop outs vs. margin calls. I am highly pissed right now and definitely do not share Milenko's faith in FXCM.

Anyone that has had a position stopped out that should still be open have any luck getting them restored??
Hi Major Pips,

Only trades closed due to a margin call were re-opened. If your trade was stopped out, an adjustment will be made instead. I believe the audit team has reached out to you regarding the audit status. Please feel free to contact me ([email protected]) if you have any additional questions.

-Jason
  • #25
  • Feb 25, 2010 9:55am Feb 25, 2010 9:55am
Quoting treasurecay25
Was itht e Chinese internet terrorists?
I highly doubt it

Waiting to hear about the exact details myself.

-Jason
  • #26
  • Edited 6:31pm Feb 25, 2010 2:05pm | Edited 6:31pm
Wanted to post about the resolution of my issue. Would have posted earlier but had to get to work this morning.

After my post this morning I contacted FXCM's Operations Department and spoke with Mr. James Stanley about my issue. He took the time to fully understand what was going on and recommended a course of action that had me re-establish my 3x50k short AUD/USD lots at the current market price. Mr. Stanley then said that FXCM would credit my account the difference between where I was erroneously stopped out and the new entry price.

I am now home for lunch and can verify that this has indeed taken place just as Mr. Stanley described that it would. Hats off to FXCM for making good on a bad situation. My faith in being an FXCM client has been restored.
  • #27
  • Feb 25, 2010 2:39pm Feb 25, 2010 2:39pm
you re not alone!! my profitable demo account was ruined lol !!
see in this post http://www.forexfactory.com/showpost...ostcount=10256
  • #28
  • Feb 25, 2010 7:41pm Feb 25, 2010 7:41pm
Looks like another errant tick today on AUD/USD right before 5pm EST. AU was trading around .8880 but had errant ticks to about .8850. Got stopped out of a trade b/c of this that I should still be in. Anyone else have this issue?
  • #29
  • Feb 25, 2010 10:40pm Feb 25, 2010 10:40pm
Kind of scaring me, why?
A couple of weeks ago FXCM was down a big portion of Friday, an internal switch or something.
I just emailed a friend today asking if they had any problems with orders the past few days, because just in the last three days I had two go into OCO. Once when I opened an order, (none news release.) I watch 34 pips go my way, but the order just sat over there? I use one click. I got out minus 7 because I was flustered I didn't understand what was happening.

Today, I was up a few pips and closed out , over to OCO window again. This one only sat a few seconds, five or so, but weird.
I transfer over a large amount of money 5-2-10 but there was a valid issue why FXCM couldn't accept it, it came out of my business, and I was funding my personal account. I have funded from my business credit card before. Anyhow, getting the money wired back! Oh, they scared me. Jason was good. Once I made it to him. One note was they were dragging there feet getting it back to me. Jason said the wire went out this morning. I bank at B of A so does FXCM. I spoke to the wire dept . They said they requested the money, but have not heard back from them, a wire is instant, it was back 5-11-10, ah faith restored? If they said they sent it the wire dept. would have seen it. Not a big deal, but if they said they did send it. I would have seen it , So that’s the issue.
It’s the little things,eh
  • #30
  • Last Post: Feb 26, 2010 12:57am Feb 26, 2010 12:57am
Helo Jason Hello Guys:

my account is back to normal the positions were re open all all is the way it was.... BUT I already submited my tickets as you sugested Jason so those opportunities I missed can be taken care of.

missed to close 3 lost with profit and one with small loss. that by the time the issue was fixed were loosing a lot.

one more time i want to make public is that I trade for my clients with FXCM because has the best costumer service. Ive trded with 3 other companies and none come closer. specially with issues like this happen

Thanks jason for your support more clients coming uo this way soon
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