Alpari US charts frozen? | Forex Factory

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Alpari US charts frozen?

  • #1
  • First Post: Jun 6, 2009 9:09am Jun 6, 2009 9:09am
I have a demo account with Alpari and a live mini account I use for charting. Friday, about 30 minutes after NFP came out, all charts froze. The connection was fine, the charts just stopped on the live account as well as the demo. Alpari has not responded to inquiries yet.

Anyone else experience this?
  • #2
  • Jun 7, 2009 12:16am Jun 7, 2009 12:16am
After BIG announcements I've noticed that some brokers will freeze their charts - Grrrrr!!! - Alpari does it - So does FXDD - I'm comparing brokers to find non-freeze guys. - I think the only demo I had that didn't freeze was MB Trading.
  • #3
  • Jun 7, 2009 8:38am Jun 7, 2009 8:38am
Quoting Fulltime247
After BIG announcements I've noticed that some brokers will freeze their charts - Grrrrr!!! - Alpari does it - So does FXDD - I'm comparing brokers to find non-freeze guys. - I think the only demo I had that didn't freeze was MB Trading.
I figured they froze it on purpose, especially since they didn't respond to my question. My charts with MB were fine.
  • #4
  • Jun 7, 2009 10:58am Jun 7, 2009 10:58am
Of course they did! All Brokers fear the NFP release. Almost all opt out of that release by blocking any trades. Yet another reason to distrust all US based Brokers! And having an NFA listing is as valuable as a 3 dollar bill. I wonder if FXCM froze up their charts? LOL ! When A Broker freezes their feed-they are in the process of stealing money from your trading account(or trying too). If this happens more than once-why would anyone use them to trade? I will tell u why-because Forex traders arn't as smart as their Brokers. They control your trading,account, and feed. And when your account balance reaches zero, you naturally blame yourself for "stupid mistakes" and re-fund your account. Congrats-you are the Perfect Forex Trading Fool.
FF = Forex Faggots
  • #5
  • Jun 7, 2009 5:33pm Jun 7, 2009 5:33pm
Dude, if you trade with ECN brokers, then it will be fine.

ECN brokers like MB trading or IB, doesn´t freeze.
Not all US brokers are bad!
  • #6
  • Jun 7, 2009 6:52pm Jun 7, 2009 6:52pm
Quoting User112
Dude, if you trade with ECN brokers, then it will be fine.

ECN brokers like MB trading or IB, doesn´t freeze.
Not all US brokers are bad!

Had the same Frozen/no connection situation, but now all running again.
  • #7
  • Jun 7, 2009 7:53pm Jun 7, 2009 7:53pm
Hi Guys,

I'm also using an Alpari-US demo account for charting. I opened it yesterday with no problems, everything ran fine. This morning same thing. However, when I tried to get on tonight I get an 'Invalid Account' error. A friend of mine who's had a demo account with them for quite a few years now is experiencing the same thing.

Anyone else having this problem?. I'm wondering if its some kind of issue with Alpari-US?. I sent off Alpari-US an email in regards to the issue. I'll repost once I get a reply.

Thanks much,
~Steve
  • #8
  • Jun 8, 2009 5:14am Jun 8, 2009 5:14am
Quoting apxsolutions
Hi Guys,

I'm also using an Alpari-US demo account for charting. I opened it yesterday with no problems, everything ran fine. This morning same thing. However, when I tried to get on tonight I get an 'Invalid Account' error. A friend of mine who's had a demo account with them for quite a few years now is experiencing the same thing.

Anyone else having this problem?. I'm wondering if its some kind of issue with Alpari-US?. I sent off Alpari-US an email in regards to the issue. I'll repost once I get a reply.

Thanks much,
~Steve
Yeah, I had the same thing yesterday, but I think that's because they were closed. Everything is ok today.

By the way, I DO trade with an ECN, MBT, and have never had a problem with them. I use Alpari strickly for the charts and those days are coming to a close since MBT is starting MT4.

I did receive a response from Alpari. They said the charts did not freeze, it was an error spike on two pairs. They did not say which pairs and I guess when your charts stop moving and the price is stuck in one place, that's a spike, not frozen.

  • #9
  • Jun 8, 2009 6:28am Jun 8, 2009 6:28am
this is a common fault on Alpari Uk and US. They cannot handle large price movements and their whole system freezes or stops, even on live accounts.Nightmare if you have to trade out of a position.
  • #10
  • Jun 8, 2009 9:11am Jun 8, 2009 9:11am
Quoting 8fingers
When A Broker freezes their feed-they are in the process of stealing money from your trading account(or trying too). If this happens more than once-why would anyone use them to trade? I will tell u why-because Forex traders arn't as smart as their Brokers. They control your trading,account, and feed. And when your account balance reaches zero, you naturally blame yourself for "stupid mistakes" and re-fund your account. Congrats-you are the Perfect Forex Trading Fool.
Such a BS.
I'm sure they lose more on this freezes then earn. It because of the system overloading but not because they are trying to "play" against you.
  • #11
  • Jun 8, 2009 11:26am Jun 8, 2009 11:26am
Quoting lavatrader
Such a BS.
I'm sure they lose more on this freezes then earn. It because of the system overloading but not because they are trying to "play" against you.
Im sure they love u over at Alpari-how many times have u sent them money
? LOL You represent their Perfect Client. I hope I am wrong and u clean them out. Of course, I know that it is the Broker who will gut your bank account instead. Good luck.
FF = Forex Faggots
  • #12
  • Jun 8, 2009 9:45pm Jun 8, 2009 9:45pm
Quoting 8fingers
Im sure they love u over at Alpari-how many times have u sent them money
? LOL You represent their Perfect Client. I hope I am wrong and u clean them out. Of course, I know that it is the Broker who will gut your bank account instead. Good luck.
Actually, I think you're right about them and bucket shops in general. That's why I trade with an ECN and just use Alpari's charts. I had occasional problems with the demo charts, which is why I opened a mini account. Deposit $20-30 and trade every now and then making or losing 10 cents just to keep the charts open. I thought the live charts wouldn't have such a problem, but was wrong. No harm in the long run because I don't trade news.
  • #13
  • Jun 9, 2009 12:53am Jun 9, 2009 12:53am
Quoting jpapin
this is a common fault on Alpari Uk and US. They cannot handle large price movements and their whole system freezes or stops, even on live accounts.Nightmare if you have to trade out of a position.
Interesting spectrum of opinions on why the charts "freeze." I thought it was pretty obvious; they freeze the charts so they don't go out of business. NFP had a 100 pip spike in the first second; hardly enough time for the buckets to offset their positions with banks. If they let all the traders in profitable positions exit at +100 pips, they'd either be out of business that day or close to it. They "freeze" the platform and wait to see if price will move back in their favor at least somewhat. THEN, they may unfreeze the platform to allow traders to exit their positions at far less profit.

The idea that it's some kind of technical issue that they "cannot handle" seems a naive, and quite charitable, assumption. If MBT, legitimate Currenex feeds, and the banks themselves all went down, well then maybe that would make sense. But since only the buckets that trade against you ever have this problem, what does that indicate?
  • #14
  • Jun 9, 2009 4:19am Jun 9, 2009 4:19am
Quoting TC East
Interesting spectrum of opinions on why the charts "freeze."...
Yes, this goes along with what they told me, that the charts did not freeze, but that it was "an error spike on two pairs". I have not seen this before, especially on the live charts, until this NFP, which had one of the largest spikes in a while. Goes to show you who's honest and who's not.
  • #15
  • Jun 9, 2009 4:58am Jun 9, 2009 4:58am
of course they freeze it cos they have a manual dealer on the desk that cannot possibly cope with the price movement and trading at the same time.

if they are TRUE ECN's with STP, which ALPARI are NOT, then you would be able to trade fairly easily over any numbers.

As i have said in one of my prevous posts, working on an institutional FX desk, you can trade over figures, although you will have slightly higher spreads than normal (5pips EUR/USD for example), but this only lasts literally for a few seconds then all goes back to 0.5pip spreads. But my advice as usual is to avoid trading over figures - its a lottery, and moreover, you will more likely get hurt big time sooner or later.
  • #16
  • Last Post: Sep 9, 2009 6:32pm Sep 9, 2009 6:32pm
I see a "No connection" message on my alpari.us platform. Been that way since yesterday.

Is it just me?
Amor Fati--F. Nietzsche
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