MBTrading Account Balance Error

Hello , I have the strangest thing happen today, my account at MB Trading is nearly $700 less than where I left it yesterday. When I logged in my platfform today I noticed this . Has anyone ever had this happen? I did not place a trade in my sleep nor anything like that. Also there is no record of a loss for the amount which my balance differ .

Im very confused and upset to say the least ..

Anyone ever had the same thing happen ?

I just spoke to mb and they say my account balance was wrong to begin with... There were some losses on Friday which didn't reflect in my balance. I had a different balance than was truly in my account and it took 3 days for the correct amount to show up ...

WTF ... I FEEL RIPPED OFF MB !!!!

this has never happened before and makes me reconsider using them as my broker ...


EDIT: It would have been cool of them to NOTIFY me of said error when it was corrected ... not just having less money in my account without an explination whatsoever.

Hi Yonipaliyo,

I had exactly the same,profits of Friday were taken off my account after the weekend.I phoned them,they assured me it would be rectified but nothing happened,then I sent an e-mail and the missing amount was credited to my account yesterday.
If you're not sure about the amount they owe you,you can check it in your account statement at their website.

Regards,


Els

Guys,

It happened to me too. Just now before maintenance my account was $2400++, then after maintenance it shrink to $1200++??? I think it should not be intentional (hope so) as i like MB. But the MBNavigator sure got glitch.

I emailed the support and have yet to get a reply. Hope it will be sort out.

Keep posting guys, if your account is rectified.

Please see this post in the "MB Trading Futures" thread --> Post #3301

My Navigator was corrected after the midnight maintenance last night, so I am now fixed.

I would recommend you do the following ...

Do what I mentioned in the link I provided above (I used the "online chat" feature, but you can also just send in a support ticket instead if you haven't already done so), then when you are squared/out of all trades, login to your website account and click on "Reports" then "Statements," set the date to an extra day forward to make sure you are showing ALL trades taken, then calculate your account value by taking the beginning balance and adding/subtracting your "Cash Activity," "trade Summary," and "Commissions." That total should be what your "Account Value" in Navigator should be.

Do not take anymore trades until your Navigator is up-to-date. If you still do not see the correct amount (especially if you have been squared so that no outstanding orders are hanging in process) after the next midnight maintenance, then keep contacting support until you are fixed.

When I did that, they seemed to have fixed my balance in my Navigator. Prior to that, when I had trades in, I wasn't able to get fixed.

Anyway, that's what I encountered, so I recommend you do the same.

Thanks leighsww.

Sent and waiting. But maybe, i'll give them a call or chat online too.

No Jleblang on this one huh? Justin what is going on with all of these different glitches?

I apologize, but I am unfamiliar with "glitches" as I've been traveling quite a bit recently and to be honest, most of support tickets don't come across my desk anyway.

I will offer this piece of advice. If you ever have a trade discrepancy, an account balance error, or trouble with the platform - then it is in your best interest to not place another trade, log all relevant details regarding the issue such as time, date, trade size, balances, etc, contact the support desk immediately via phone, live chat, or email and wait for a response.

This should be standard practice with every broker you trade with....posting messages on the forum are fine, but only as a inquiry to other traders, not in hope that I or another person from the company will be able to respond in a timely manner to your issue.

Finally, if you find that for someone reason our support isn't responding in a timely matter, or you aren't pleased with the response, then I'll be more than happy to explore the issue with you. I still suggest you email me directly at [email protected], but if the forum is your choice of contact, than please respect that while many days I am very active and alert of forum postings, my schedule recently has resulted in frequent travel and meetings, making it difficult for me to respond in my usually time.
I appreciate everyone’s feedback and understanding.