FX Club login problems

Dear Sirs,

I have opened an account with FXClub.com company, they confirmed me that I can start trading directly, I asked them for confirmation if they have all the documents which they want, and if they need another documents in order to start trading,..

I received from them the following confirmation:
(please read the rest of my post below the email).
================================================== ===============

Forex Club Financial Company RE: Live Trading Account Application OpeningFriday, January 9, 2009 4:26 AM
From: "info" <[email protected]>Add sender to Contacts To:

This correspondence is in regards to the application you have filed with
Forex Club Financial Company to open a live trading account with our firm.

I'm pleased to inform you that you account is fully opened and is ready
for live trade.

In order to live trade please log into My FX Club Page (If you do not
know where your FX Club Page is located please use the link below). In
order to log into My FX Club Page please use the user name and password
you have created when you have registered for the live trading account.
Once you have logged in successfully you will see your account number
and password to log into the live trading account platform.

***This page is also where you can fund your live trading account, view your
account information and also withdraw profits.***



FX Club Page link:
https://secure.fxclub.org/client/log...d=9514&lang=us

If you have any questions please e-mail us at [color=#005194][email protected][/color]

Sincerely,
John P. Ieraci
New Accounts Department

-- Forex Club Financial Company
1200 South Avenue, Suite 203
Staten Island, New York 10314
United States
Phone +1(800) 881-3809
Fax +1(718) 477-3719,
[color=#005194][email protected][/color]

================================================== ===============

Then I meet problems with login, I was not able to login, I can post here my passward to all people to test it by themselvs!!!!!!!!!!!!

then they reset the passward to 123 via a chat operator,(nor the one on my account or 123 are working).,......We can test it togther!!!

then,

It is my right to have my money back to open an account with another broker, the euro in on a bearish trend and all traders now that it was moving down from 1.38 to 1.3250 levels

I LOST MONEY,(please study the operation history with me)... but this is ok.....

the problem is that they have not returned the money,

in the (operation history) section is:

================================================== ==============

History of operations Operation Time Additional information
Funds withdrawal request The funds won't be transferred 01.12.2009 14:01 Request could not be processed. Your account will be frozen if you make a withdrawal before 30 days in an incentive account.
New account Refuse to open account 01.09.2009 15:56
Funds withdrawal request The request has been sent 01.09.2009 14:25 Transfer 101 $ from account: 360561001
New account Application for a new account submitted 01.09.2009 10:53
New account Account has been opened 01.08.2009 18:44 IDSystem account : FXJ5970169I
New account Application for a new account submitted 01.08.2009 14:44
================================================== ===============

What is this Dear Friends:

(New account Refuse to open account)

They dont have a suppourt during London and european trading time, is this a confirmation for account opening refusal or what?

Then maybe I dont like your firm it is my right and my money...I can chosse another broker so you have to transfer my money!

Thank you in advance for your reply

Best Regards
Robert

Be sure and read this member's previous posts about FxPro. Some people seem to have the worst luck.

Hey pal,
Sound like there is some kind of misunderstanding. Why don't you give them a call and figure it out.

And just as an advise - never post your account number on any forum. Otherwise somebody will be making trades on your account

Good luck

Hello,

The problem with FxPro resolved and I got my money from them,

http://www.fxstreet.com/forum/showthread.php?t=48665

I dont know why Forex FActory have not posted the fxpro post on main page, anyway I will provide them with new documents as soon as I have time
to have my account with them back and check their credibility

Thank you
Robert

If you read the rules you will understand what the probable reason was for your post being moved.

I am glad you got your money. After your complaints about the broker you want to open an account again?

Hello my friend,

Why not!!

I would to contact consumer protection to check why they make this bad things to me!

anyway, please check the following regarding FXCLUB:

their email in responce to my problems:
========================================================

From:
"info" <[email protected]>
Add sender to Contacts



To:
>


Dear ,

This correspondence is in response to the e-mail you have sent to Forex Club Financial Company
regarding the log in process to our platform.

There are a couple of procedures that need to be followed in order for you to log-in
successfully to your account.

The first step is make sure that you are placing the right information in the right fields.
The pass word and the account number need to be placed in correct order.
Do not confuse them and place them in the wrong appropriated fields.


The second step to a successful log-in is to make sure that what is in capitalized letters is typed in
caps and what is in lower cased letters is typed in lower case form.


The third and final step to the log in process is that you need to make sure that the letters that you are typing are
indeed letters and they are not numbers. For example, the number 1 could be mistaken as the capital letter I as in the word Italian.


Also, please make sure that you are logging into the correct platform for example account numbers that start with FX can only log into
the RUMUS 2 platform and when a live trading account number starts with MX you can only log into the Express FX platform.


If you have any questions please e-mail us at [email protected]

Sincerely,
John P. Ieraci
New Accounts Department

--
Forex Club Financial Company
1200 South Avenue, Suite 203
Staten Island, New York 10314
United States
Phone +1(800) 881-3809
Fax +1(718) 477-3719,
[color=#003399][email protected][/color]


=========================================================

Then the 2 email:

=========================================================

Wednesday, January 14, 2009 3:51 PM

From:
"info" <[email protected]>
Add sender to Contacts



To:




Dear Mr. ,

We understand that you are having some misconceptions regarding the state of your account
with Forex Club Financial Company. Your account is indeed active, funded and ready for
you to start trading. If you are having issues with accessing the trading platform please contact us at
your earliest convenience and we will do all that is necessary to provide you with access to the trading platform.

We also see that you've made a withdrawal request for you initial deposit. Unfortunately we had to cancel your request
for two reasons. First reason is that we wanted to make sure that you understand the policy regarding the incentive bonus <http://fxclub.com/incentive-agreement/>
of 100 USD which you've received with your account. Second we will need a filled out 8WBEN form from you to prevent
you from paying taxes in USA.

If you are not interested in resolving these issues, fill out the 8WBEN <http://fxclub.com/customfiles/File/8WBEN.pdf>email it to us and make a new withdrawal request.
Keep in mind that you have 100.60 USD available for withdrawal.

Sincerely,


Gennadiy Zobenko
New Accounts Department

-- Forex Club Financial Company
1200 South Avenue, Suite 203
Staten Island, New York 10314
United States
Phone +1(800) 881-3809
Fax +1(718) 477-3719,
[color=#003399][email protected][/color]

========================================================

Then I sent them:

========================================================
Dear Sir,

Thank you very much for your email.

In fact, I have problems with login into my account, you have issued the login details in my account section but it does not work!!

Account: FXJ5970169I
Password: surofyji


Then, your suppourt reset the password to 123 via the chat, I cant login also, Now please tell me

Why I can login into the account section via www.fxclub.com and I cant login to the platform! , each day I check email accounts and made login into a lot of webistes!

You have a special problem here, please advise and resolve.

Thank you very much and have a nice day,

Best Regards
Robert
========================================================

I INVITE ALL TRADERS DURING FOR 24 HOURS AND UNTIL I RECEIVE THEIR UPDATE AND ON MY RESPONSABILITY TO TEST AND ENTER TO MY ACCOUNT TO SEE THAT I CANT LOGIN

========================================================

BY THE WAY IS THE EURO GOING UP TODAY?

HAPPY TRADING!

========================================================

Do you really want somebody to login into your trading account?

I just want you to check and see that the 2 passwords they gave me does not work, and then you have to tell me why they are making this to me!

I just did. Everything works fine pal . After you login into Rumus it's require you to set permanent password.

Have a good one!

Dear e-currencytr,

Our customer service team will be glad to assist you. All that you need to do is dial our number 1-800-881-3809.

Kind regards

Dear Sir,

you are not normal!!!!!!!!11

you can see that I put here my login details and does noot work then you promiss me 5 times via email that you will call me to issue a new password
then no call!!!!!!!!!

and even you dont give me my money back, even after I sent you a new document you requested.

please respect your self a little bit.

We can provide you with assistance only if this is what you actually seek. Please contact our office by phone if you have a problem and we will be glad to resolve it.