I also had the same problem yesterday, I spoke with someone at MIG and they explained that they were having some technical problems.
This is the first time It has happen in my year of using them. To be honest, I don't think there is a better broker out there for spread, customer service and reliability. Along with their highly rated research team I would recommend MIGFX to anyone without hesitation.
Yes, MIG had a technical meltdown and no one could access their accounts on Tuesday afternoon (CDT). Very stressful event for those with open trades, but I am continually impressed by MIG's customer service and ethical behavior. When everything was down, we had trouble getting to the dealing desk by phone, but when we did, they gave us a price at which they would close our two open trades. But then, because of the system failure, the dealing desk could not close the trades themselves. Needless to say, we were needing a stiff drink about that time. When the system came back up about an hour later, we found that our trades had been closed at the agreed upon price. Although it was clear that they were having trouble closing the trades on their end, it appears that they ate the difference in order to honor their verbal price commitment. Now this is what you would expect from a decent company that you do general business with, but from my experience, this kind of service is unique among FX Brokers. Kudos to MIG and our account representative Joyce Cheng who is always professional and Johnny-on-the-spot. We have our concerns about requotes and ridiculous market fills (dont ever buy or sell at market!), and have considered moving to another Broker given MIG's mid size capitalization and the current risky atmosphere, but have decided to stay put for now, mostly because of their commitment to customer service.
