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Wire money to hotspotfx 6 days before, still no response

  • #1
  • First Post: Jun 27, 2008 7:46am Jun 27, 2008 7:46am
I just opened account with hotspotfxr, and wired money from Hong Kong last saturday, but still not get any email. Has anyone some experience with them, how long it will cost normally for wire to their account?
Thanks
  • #2
  • Jun 27, 2008 7:51am Jun 27, 2008 7:51am
Give them a call. 1-877-482-4768
"To Be A Successful Forex Trader, You Need A Successful Forex Mentor."
  • #3
  • Jun 27, 2008 7:56am Jun 27, 2008 7:56am
Quoting CTGUY
Give them a call. 1-877-482-4768
Thanks, but my english is not well, there's some difficulty to call. I will wait 2 more days, then send email to ask them.
  • #4
  • Jun 27, 2008 8:05am Jun 27, 2008 8:05am
Quoting edashan
Thanks, but my english is not well, there's some difficulty to call. I will wait 2 more days, then send email to ask them.
when it comes to your money you never wait, hell with email you should be on the phone with them right now, not on some forum.
If I Go Broke Trying Then I Will die happy.
  • #5
  • Jun 27, 2008 9:44am Jun 27, 2008 9:44am
Took ~3 bankdays for my wire, but that was from within europe to the UK division of hotspot (RBS London).

P.S. wire out of Hotspot was even faster, got the monies 1.5 days after the request

P.P.S. it seems to me that customer support via email sucks (i got 3 or 4 mails where i never got a reply). If you need something fast, phone is much better.
  • #6
  • Jun 27, 2008 11:07pm Jun 27, 2008 11:07pm
I think I may know your problem. I wired funds to open my account a month ago and the wire was not going through because though I had the correct ABA number, the bank was changing it to another number because they thought all wires to that bank were to go to a certain ABA number and then it would get returned. I would go to your bank and talk to them and make sure they are not using a different number than what you are telling them to use. By the way, I am using Hotspot in the US, so if you are talking about the US branch this is something you should check, as their are two different banks with very similar names and that is appearantly where there was a problem with my bank. The problem was only with my bank, and they couldn't tell me why it wasn't going through until I talked to Hotspot and they called my bank and helped me find out wher the problem was and eventually it was all worked out. It took about 2 or 3 days to finally figure out what was wrong and get the funds transfered.
Hope that helps you.
PS PM me if you want the e-mail of the person at Hotspot that helped me.
  • #7
  • Jun 29, 2008 2:27am Jun 29, 2008 2:27am
scan from proof you send your money with wire and send to hot spot .

this is the best way
  • #8
  • Jun 29, 2008 9:02am Jun 29, 2008 9:02am
Quoting Moe
when it comes to your money you never wait, hell with email you should be on the phone with them right now, not on some forum.
This is so true... the sooner you call, and I can't see why you can't do so, you can start trading sooner. Any questions about your broker should be directed to your broker, not this forum.
"To Be A Successful Forex Trader, You Need A Successful Forex Mentor."
  • #9
  • Jun 30, 2008 3:53am Jun 30, 2008 3:53am
the funds was returned to my bank now. I have called to my bank to check what caused it back. they still not answer me.
  • #10
  • Jun 30, 2008 5:29am Jun 30, 2008 5:29am
I have had this problem with them too. And they would not return my phone calls. It's good to hear it was'nt just me.
  • #11
  • Jun 30, 2008 6:43am Jun 30, 2008 6:43am
Quoting Krystalw
I have had this problem with them too. And they would not return my phone calls. It's good to hear it was'nt just me.
ok and what was the outcome?
If I Go Broke Trying Then I Will die happy.
  • #12
  • Jun 30, 2008 7:14am Jun 30, 2008 7:14am
I would never sign up with a brokerage that doesn't have live support people. If you leave a message and no one contacts you.....run!

Open an account with one of the brokers mentioned here on this forum instead. Also, investigate each broker by finding out if they have customer support that are available during trading hours.
"To Be A Successful Forex Trader, You Need A Successful Forex Mentor."
  • #13
  • Jun 30, 2008 8:55am Jun 30, 2008 8:55am
Quoting CTGUY
I would never sign up with a brokerage that doesn't have live support people. If you leave a message and no one contacts you.....run!

Open an account with one of the brokers mentioned here on this forum instead. Also, investigate each broker by finding out if they have customer support that are available during trading hours.
This does not sound like an issue with the broker. The problem most likely occurred at the bank level, either the customer's bank or the broker's bank. Broker would love to accept the money as quickly as possible just as much as the customer. And hotspot is a well known broker probably a better choice than all other brokers sponsored by this forum.
  • #14
  • Jun 30, 2008 10:01am Jun 30, 2008 10:01am
Quoting good
This does not sound like an issue with the broker. The problem most likely occurred at the bank level, either the customer's bank or the broker's bank. Broker would love to accept the money as quickly as possible just as much as the customer. And hotspot is a well known broker probably a better choice than all other brokers sponsored by this forum.
This is true, thanks for pointing this out.
"To Be A Successful Forex Trader, You Need A Successful Forex Mentor."
  • #15
  • Jun 30, 2008 1:12pm Jun 30, 2008 1:12pm
I agree about bank errors when wiring funds. When wiring money to my broker, the funds are routed through 3 separate electronic destinations before showing up in my account. Lots of room for error, beginning with the form my bank fills out. One digit off on any entry and my money is in limbo until I trace it.
Good point, Good. The brokers anticipate eventually keeping every cent we send them. They're anxious too.

Another point: Depending on where you live and where your broker is located, you may have to wire directly from an account that you own, rather than just wiring cash from Western Union etc. I recommend doing this anyway, even if it's not a requirement. If there is an error, it's easier to resolve it through your local bank where you are an account holder.
  • #16
  • Last Post: Jun 30, 2008 3:30pm Jun 30, 2008 3:30pm
I'm getting the impression Hotspot is a bit like IB - a solid broker, but sub-par customer support. Returning mails or phone-calls should be a matter of course.
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