Do not focus on making money; focus on protecting what you have.
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Who Got Rich and Who Got Burned? 9 replies
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Got 30 or so minutes to spare? 32 replies
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DislikedDate: 07:59 20th Jan 2007
From: "Why Oh Why"
To: "FXDirectDealer" <[email protected]>
Subject: Re: FXDirectDealer: Confirmation
Hi,
Please tell me why the positions were closed when I had no stop loss on them and there was not a margin call?
Also why the two shorts were closed simultaneously. How can there be no
profit on them? EURUSD is now at 2962 and you closed the longs at 2940. A
difference of 22 pips. I would prefer them to still be open. You closed the
positions and as it retraced you have cost me 7 times 22 pips - 152 - in open
profit against the open loss there should be. And the shorts closed by you
did hit TP. Why close them at break even. It's ridiculous.
I look forward to hearing from you.Ignored
Disliked[email protected] replied to a password change within 20 minutes. Over an hour later I am still waiting for a reply to my email from Friday which I also forwarded to that email address asking for a response. I'll keep you informed and if I here nothing within 24 hours I'll refer them here to answer publicly.Ignored
DislikedStop out means that your equity (account balance+profit on open positions-losses on open position) is less than 30% of necessary margin. I'm not sure if your br0ker has the same formula for the stop-out calculation, but in general it means you have too many losing positions opened. In this case a br0ker can close all your positions, or some of them. "Over-loss" is another name for stop-out.
Could you place here your profit/loss report so we can see if the stop out occured indeed?Ignored
DislikedThis has now been passed to Mike Zimkind Director of Sales/Operations at FXDD. He's been in touch and believes the "...original email went to our junk mail automatically.
Fortunately, Sheldon Matlow's email got to him without a problem. Make of it what you will.Ignored