Download MBT Navigator, having problems with quotes (disconnected) / Help?

I've downloaded MBT Navigator and for some reason the quotes panel is disconnected and won't reconnect. I've contact MBT via the online chat and so far nothing they suggested has helped. I've opened up the ports they recommended, rebooted several times, disabled my firewall, uninstalled, reinstalled, etc....

I'm running Vista Ultimate. Has anyone had this problem and or does anyone have a resolution?

Is it just the FXboard that is not working?? Any error messages?? Usually when it won't connect with one of the datastreams you get an unable to connect message in the middle of the screen.

My quote panel is blank, it shows the pair, but that's it. The center light is red, the other two are green.

Sorry for all the questions but had it been working on Vista before? The red light in the middle definitely means you are not connected to the quote server.

It was working fine last night, when I got back on this morning about 9am CST to trade it wasn't working.

Between last night when it was working and this morning when it wasn't working the platform also remained open.

I just downloaded and tested it with my Vista Ultimate platform and it is working just fine. I am going to leave it up and running for a while to see if the problem shows up on my side.

Cool thanks.

I just want to update this post. Although I'm still down...Kaine (from MB T) and myself believe that the problem is somewhere between At&t & Cox Cable.

So I don't necessarily think that the problem is with MB T, but with my connection thru CableOne and the final hop to Internap. We'll see how things shape up later this evening or in the morning.

I want to personally thank Kaine from MB T for calling me. Thank you Kaine. With the two of us working together I think we figured out the problem.

I also want to thank magnumfreak for downloading, installing, and running the MBT platform for testing. Thank you magnumfreak. (is that magnum like in g-u-n-s or like in king size r-u-b-**** all never mind).

I crack myself up sometimes.
UPDATE: After talking with my provider the problem is actually PNAP (MB Tradings datacenter). Pnap is having an issue with a backbone provider and unfortunately for me my provider is hopping over to that provider (At&t). I guess I'm the only trader on the MS Gulf Coast bitching about this right now. I verified this. So I'll wait and see if the issue is resolved this evening or in the morning. I'm damn glad I don't have a live trade going on right this second! That's the way I understand it anyway. Who freaken knows though. lol

interesting. glad to see you have a diagnosis now lets hope for a quick cure.

Issue is resolved today.