EFX/MBT quote freezing problem. | Forex Factory

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EFX/MBT quote freezing problem.

  • #1
  • First Post: Aug 29, 2007 12:15pm Aug 29, 2007 12:15pm
Well, I contact their support and they tell me its my connection
When I ask why oanda, MIG, Tadawul, and "market iva"(marketiva is accused spam) has no problem, comparing it side by side, they get annoyed, and says those are different technology.. So now its MY connection.... Its okay. no problem. lets just say its my problem.

So how do i settle this problem ?
What can I do to get a better quote ?
Should i trade at MBT using oanda quote ... hilarious, that what i did 3 days ago, with over 200 trade in 1 day.

Is there any way I can get MBT Quote with other software or something ?
I heard about DOM but not sure what it is. downloaded, Ninjatrader, and it has DOM and the price don't seem to freeze for 3-4 second like the MBT Navigator would always.

But I cant buy 0.1 lot there as with navigator ...
yes yes, I admit, I am cheap, because I want to trading 0.1 lot... never mind that ...

What software I am better off with, to trade at MBT ?
the mission is to trade 100 time every day ....
  • #2
  • Aug 29, 2007 1:40pm Aug 29, 2007 1:40pm
If its really a connection problem on your side or your ISP, which software you use wont matter. You could get efx/mbt quotes from esignal, but if you cant connect to the trade-servers, you cant place trades.

Its hard to determine on your end of its your problem or theirs. If alot of people report such problems, its probably theirs, if you are the only one, its probably you (or your isp). However, lagged quotes with mbt is nothing unheard of, if you browse this forum:

http://siliconinvestor.advfn.com/sub...ubjectid=19037

People seem to complain mostly about futures quotes (and mbt representatives admit problems too), but not sure if fx is affected by this.
  • #3
  • Aug 29, 2007 2:26pm Aug 29, 2007 2:26pm
Yes the only problem is with Quotes......... others quite reasonable.
  • #4
  • Aug 29, 2007 3:42pm Aug 29, 2007 3:42pm
Quoting Syafi
Yes the only problem is with Quotes......... others quite reasonable.
Are you with EFX or with MBT?
FXChant Singing the World of Forex
  • #5
  • Aug 29, 2007 3:52pm Aug 29, 2007 3:52pm
Quoting Syafi
Well, I contact their support and they tell me its my connection
When I ask why oanda, MIG, Tadawul, and "market iva"(marketiva is accused spam) has no problem, comparing it side by side, they get annoyed, and says those are different technology.. So now its MY connection.... Its okay. no problem. lets just say its my problem.

So how do i settle this problem ?
What can I do to get a better quote ?
Should i trade at MBT using oanda quote ... hilarious, that what i did 3 days ago, with over 200 trade in 1 day.

Is there any way I can get MBT Quote with other software or something ?
I heard about DOM but not sure what it is. downloaded, Ninjatrader, and it has DOM and the price don't seem to freeze for 3-4 second like the MBT Navigator would always.

But I cant buy 0.1 lot there as with navigator ...
yes yes, I admit, I am cheap, because I want to trading 0.1 lot... never mind that ...

What software I am better off with, to trade at MBT ?
the mission is to trade 100 time every day ....
syafi ~

Did you contact EFX or MBTrading? We currently are not experiencing quote disconnects or have we been.

Double check your firewall is disabled.

Make sure the following ports are open: 5020, 5030, 7000, 8888, 8890
  • #6
  • Aug 29, 2007 9:04pm Aug 29, 2007 9:04pm
I have the freezing quotes all too frequently. Especially when the market action gets pretty fast (not news related either). I don't know what the 'real' problem is but it the fact remains that it is a real ongoing issue.

It's almost like being re-quoted. You cant get in or out when you want to at times...
  • #7
  • Aug 29, 2007 10:21pm Aug 29, 2007 10:21pm
Quoting jleblang
syafi ~

Did you contact EFX or MBTrading? We currently are not experiencing quote disconnects or have we been.

Double check your firewall is disabled.

Make sure the following ports are open: 5020, 5030, 7000, 8888, 8890
Quoting Syafi
Well, I contact their support and they tell me its my connection
When I ask why oanda, MIG, Tadawul, and "market iva"(marketiva is accused spam) has no problem, comparing it side by side, they get annoyed, and says those are different technology.. So now its MY connection.... Its okay. no problem. lets just say its my problem.
.......
  • #8
  • Aug 29, 2007 11:24pm Aug 29, 2007 11:24pm
Quoting Syafi
.......
I'm still not clear though. Did you call EFX or MB?
FXChant Singing the World of Forex
  • #9
  • Aug 29, 2007 11:50pm Aug 29, 2007 11:50pm
EFX IS MBT forex arm.......
  • #10
  • Aug 30, 2007 1:27am Aug 30, 2007 1:27am
Quoting Syafi
EFX IS MBT forex arm.......
OK, but you could have an account with EFX, which means that they are your call for support. Or you could have an account with MBT, which means they are your call for support. The situation might be handled differently based on which is your broker and which you called. If you are saying that you are an EFX customer but you called MBT for support, it has been documented on these boards many times that you should contact EFX for further assistance. Just trying to help.
FXChant Singing the World of Forex
  • #11
  • Aug 30, 2007 1:40am Aug 30, 2007 1:40am
not sure if it will work...as you said you do 100 trades a day...try to clean your log details and cache and free some space...it might work
  • #12
  • Aug 30, 2007 2:16am Aug 30, 2007 2:16am
can someone pls tell me if experienced this problem with efx: can not close order, order reject, destination not connected? (demo account)
  • #13
  • Aug 30, 2007 3:02am Aug 30, 2007 3:02am
Quoting fxchant
OK, but you could have an account with EFX, which means .......... Just trying to help.
are you sure, ? I find both MBT & EFX customer support willing to help even when i tell them i am from EFX . both have great chat support team, both share same office ... both use same irc server for support you can switch you know, just type /join #support or /join #efxsupport
  • #14
  • Aug 30, 2007 3:09am Aug 30, 2007 3:09am
Quoting spiderforex
not sure if it will work...as you said you do 100 trades a day...try to clean your log details and cache and free some space...it might work
hehehe, it has nothing to do with quote freezes .......
I have 500MB Ram free...... no problem 100GB free space no problem....

only the quotes........ how to get through it......
  • #15
  • Aug 30, 2007 8:44am Aug 30, 2007 8:44am
Syafi - You are not alone with this problem.

I have been suffering from disconnects for the past 4 months, ever since I opened my account.

It doesn't happen every day, but it is always in the afternoons (UK) time when you might expect the server(s) to be busy.

EFX support have been extremely helpful but cannot explain why it is happening.

I do not do many trades per day but I insist on a reliable platform. Hence EFX for me at the moment is totally unusable.

Justin has advised me to wait for Omega which he hopes may cure the problem. So do I !
  • #16
  • Aug 30, 2007 5:27pm Aug 30, 2007 5:27pm
Unfortunately Justin says Omega is due to release since BEFORE august 2006 .. already 1 year now
  • #17
  • Aug 30, 2007 5:38pm Aug 30, 2007 5:38pm
Quoting Syafi
Unfortunately Justin says Omega is due to release since BEFORE august 2006 .. already 1 year now
We have already announced that we will release the 1st phase of Omega in late September / early October.
  • #18
  • Last Post: Aug 31, 2007 1:51am Aug 31, 2007 1:51am
Quoting jleblang
We have already announced that we will release the 1st phase of Omega in late September / early October.
Does Omega suppost to solve this Quote freezing issue ?
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