Axi.com account hacked

On Tuesday morning on checking my terminals, my AXI account was empty. Hackers got in and wthdrew everything. If you have an AXI account I suggest you get your funds out. Support just keep saying "Sorry for the inconviniece" .. not great.. day 3 and still no explanation.

AXI do not have 2FA on login, despite asking for it over a year ago. Can get decent trades on the pro account, but security by todays stadards is way behind where it should be.

Stay safe, hopefully this helps someone.

How they can withdraw to an account that is not in your name ?

Need more details, for instance, every broker that I ever withdrawn from, it MUST go back to the same account where the deposit came from, even when it was years ago.

I had a hacking issue over the last recent months, money was moved around, but lucky for me, I never lost anything.

Also, that broker response is not good enough, which country and regulator are they under? Let's discuss!

Thanks.

I am pretty sure we can only withdraw to accounts bearing the same name.
Is this an attempt to smear Axi's reputation?
OP, if this is true, it is very serious.
Would appreciate if you can provide more details along with supporting evidence.
Thank you.

Is your account an "Axi" one or an "Axi-Select" one?

Is it regulated by the FCA (UK)? If it is, that should be your first port of call, in these circumstances.

There are certainly a lot of Axi horror stories about, at the moment, in various forums.

I have an AXI account, quite worrying this, are there any updates on your situation

long story short money is back in account after chasing daily. I did not expect the money back after being stonewalled and just given the same answer everytimr I asked.

They withdrew to crypto not a bank account. Not even sure why there is this option, seems very insecure as you have to verify an actual bank account but not a crypto account.

They also tried to add a revolut account which was rejected.

I have no idea how they managed to withdraw without anyone noticing.

one thing we did see is the account email address was changed to a very similar email address to mine, they just added an extra character at the end of the name.

AXI have not explained what happened or who got in but the money is back which is the best outcome I could have hoped for.

In the end It took over 4 weeks for the account manager to contact me. To be fair to them they were respectful and understanding when I did actually manage to speak to them. But 4 weeks with an empty account leaves you feeling a little despondent …

still no 2FA on login .. and have asked them to close all my accounts. When they sort out 2FA then I will set up a new account as trading with them has been pretty decent.

another thing to note .. when they tried to change my password they fired off a website sign up bot. I was signed up or 100s and 100s of websites and the sign up emails filled up my inbox. I can only assume they were trying to obfuscate me seeing the password change emails. It was only when I started to filter them out that I spotted the password change emails.

Hopefully this info will help someone.