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AxiTrader Limited

  • #1
  • First Post: Edited 1:38pm Sep 5, 2024 1:12pm | Edited 1:38pm
Just curious,

Why is it so hard to reach out to AxiTrader support? I'm not sure if their support team consists of only 1 person, because they really sleep over email correspondence.

Already 5th day I opened a live account and they are not responding if account and documents validation status. Sent 1 mail every day but 0 response.

Really cold approach towards customer support
merda taurorum animas conturbit
  • #2
  • Sep 6, 2024 7:20am Sep 6, 2024 7:20am
Quoting desifxtrader
Just curious, Why is it so hard to reach out to AxiTrader support? I'm not sure if their support team consists of only 1 person, because they really sleep over email correspondence. Already 5th day I opened a live account and they are not responding if account and documents validation status. Sent 1 mail every day but 0 response. Really cold approach towards customer support
Recommend HFM base is Cyprus. And very quick support.
  • #3
  • Sep 11, 2024 7:29am Sep 11, 2024 7:29am
10th day today. Axi is sleeping over my verification documents and as usual, 0 response
merda taurorum animas conturbit
  • #4
  • Sep 11, 2024 12:57pm Sep 11, 2024 12:57pm
Quoting desifxtrader
10th day today. Axi is sleeping over my verification documents and as usual, 0 response
I believe it's not a good broker to keep silent for a basic procedure. Change broker anyway!
  • #5
  • Last Post: Sep 11, 2024 11:14pm Sep 11, 2024 11:14pm
I'm out. This was a very basic and most simple step of new customer onboarding where they displayed the attitude - "we give a shit for your 2 cents, we already have millions in our pockets".

Yesterday I registered with another two brokers and I was amazed to get a phone call within 24 hours asking if I had any questions, helping out onboarding documents etc etc.

Man, that is a significant smooth experience.
merda taurorum animas conturbit
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