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True Forex Funds - Proprietary Trading Firm

  • #21
  • Jun 14, 2023 6:58am Jun 14, 2023 6:58am
Quoting TrueFXFunds
{quote} Dear Nsak3y, Thank you for your feedback, Please feel free to contact our support team in case of any personal account-related requests in live chat or at [email protected] ("[email protected]"), we will be glad to help you and assist you further. Best regards, Ferdaous True Forex Funds.
Your support systems in virtually nonexistent. Your firm had a 6 hour long outage and no one could a hold of anyone at TFF. Then if any accounts were violated as a result of said outage (such as mine), you tell them tough luck. Shady af.

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Trade with confidence, trade without fear.
  • #22
  • Jun 14, 2023 7:13am Jun 14, 2023 7:13am
Quoting TrueFXFunds
Kindly note that it is possible to trade consecutively on our platform as we do not have such restrictions on the funded accounts since the 14 days start after the first placed trade. After configuring your Payout, we usually provide our funded traders with the new credentials in 1-2 business days but in most cases, it might appear earlier than that.
No, it's not possible to trade consecutively. We have a restricted period of 2 business days while you process the payout and send new credentials. During those 2 business days we can't trade.

It's 2 business days in each payouts cycle of 14 days. This is the worse payout process of all prop firm I work with. TFT was even worse than you when they had down periods of 3 business days but they managed to decrease it to 24 hours. TFF is now the worse in what concerns to payouts.

Btw, it's nice to see TFF back here. I hope you don't start ignoring people again like last time.
  • #23
  • Jun 14, 2023 8:21am Jun 14, 2023 8:21am
Quoting TrueFXFunds
Dear Nsak3y, Thank you for your feedback, Please feel free to contact our support team in case of any personal account-related requests in live chat or at [email protected] ("[email protected]"), we will be glad to help you and assist you further. Best regards, Ferdaous True Forex Funds.
-Why? These matters can and should be addressed publicly, as this has to do with your terms of service and affects every single one of your traders. Better to be transparent with your customer-base.
  • #24
  • Jun 14, 2023 8:28am Jun 14, 2023 8:28am
Quoting Capablanca
{quote} No, it's not possible to trade consecutively. We have a restricted period of 2 business days while you process the payout and send new credentials. During those 2 business days we can't trade. It's 2 business days in each payouts cycle of 14 days. This is the worse payout process of all prop firm I work with. TFT was even worse than you when they had down periods of 3 business days but they managed to decrease it to 24 hours. TFF is now the worse in what concerns to payouts. Btw, it's nice to see TFF back here. I hope you don't start ignoring...
Dear Capablanca,

Thank you for your reply,

Please note that the usual maximum period to receive the new funded account's credentials is 1-2 business days after configuring the Payout, but as mentioned previously, it might take less than that.

Kindly note that we are taking your feedback into consideration as we aim to provide the best trading rules.

Best regards,
True Forex Funds Team.
  • #25
  • Jun 14, 2023 8:36am Jun 14, 2023 8:36am
Quoting Nsak3y
{quote}-Why? These matters can and should be addressed publicly, as this has to do with your terms of service and affects every single one of your traders. Better to be transparent with your customer-base.
Dear Nsak3y,

Thank you for your response,

Kindly note that our policies and rules are accessible to everyone on our assistance page which you can find on the following link as we believe in transparency and credibility https://trueforexfunds.com/assistanc...lan-of-action/, but in case you need any personal account questions, our support team will be happy to help you in that matter in detail.

Please don't hesitate to contact us if you needed any further assistance.

Best regards,
True Forex Funds Team.
  • #26
  • Jun 14, 2023 9:01am Jun 14, 2023 9:01am
Quoting TrueFXFunds
{quote} Please note that the usual maximum period to receive the new funded account's credentials is 1-2 business days after configuring the Payout, but as mentioned previously, it might take less than that.
I had already plenty of payouts in TFF and the procedure is:
1. On payout day the account is in review (and blocked).
2. The status goes from in review to ready for withdraw in a couple of hours (account still blocked)
3. We configure payout (I usually do that immediately)
4. Payout is done in that same day or early morning of D+1 (account still blocked)
5. New credential only come on D+1, long after the payout was done. Usually the new credentials are sent at the end of the afternoon of D+1, which means that anyone trading the forex London session has the account blocked 2 entire business days in each 14 days payout (it's useless to receive the credential at 4 ou 6 pm London time).

So it's indeed the worse payout process of all the props I work with.

Furthermore, having new credentials every time we receive a payout it's something you should consider to change. Changing account each 14 days doesn't allow to keep a trading history. Most of the firms deduct the payout amount from the account and we keep the same credential. This allow us to keep all the history.
  • #27
  • Jun 14, 2023 9:16am Jun 14, 2023 9:16am
Quoting Capablanca
{quote} I had already plenty of payouts in TFF and the procedure is: 1. On payout day the account is in review (and blocked). 2. The status goes from in review to ready for withdraw in a couple of hours (account still blocked) 3. We configure payout (I usually do that immediately) 4. Payout is done in that same day or early morning of D+1 (account still blocked) 5. New credential only come on D+1, long after the payout was done. Usually the new credentials are sent at the end of the afternoon of D+1, which means that anyone trading the forex London...
Dear Capablanca,

Thank you for your feedback,

Please note that we deeply appreciate your comments and opinions, we will take them into consideration as we always seek to provide the most convenient trading environment for our traders.

Best regards,
True Forex Funds Team.
  • #28
  • Jun 14, 2023 11:31am Jun 14, 2023 11:31am
Quoting TrueFXFunds
Kindly note that our policies and rules are accessible to everyone on our assistance page which you can find on the following link as we believe in transparency and credibility https://trueforexfunds.com/assistanc...lan-of-action/,
-Where your policies can be located is not what is in question, sir. You have a very unfair and unreasonable policy that renders any contract agreement that you have with traders unconscionable; null and void, unenforceable et al..

This creates a very risky environment for traders. If you have any consideration for your traders, for maintaining transparency and credibility, as you claim, then you would address these matters publicly, at the very least, and would consider revising your terms so that your offering is something more reasonable and fair.

The current terms, as they are written, may serve a logical purpose for you and your firm as a way to mitigate risk, but can unfortunately, be used as a trap, to easily exploit traders by automatic termination of accounts as well as for payout denials. The terms are simply unreasonable. Any firm with good intentions, would take proper measures to rectify any issues that may have been caused by outages that took place on their end.

At the very least, they would not terminate accounts, and would, instead, reset any accounts that were adversely-impacted as a result of such outages. Your failure to acknowledge this issue and address it publicly, will likely only further-isolate your firm as traders become more aware of how you choose to conduct your business. Respectfully.
  • #29
  • Edited 1:35pm Jun 14, 2023 1:19pm | Edited 1:35pm
I will also add, that, per item #2 of your terms and conditions (Accessibility), you state the following:

You understand that from time to time the Company’s platform may be inaccessible or inoperable for any reason, including, without limitation, because of:
i. equipment malfunctions;
ii. periodic maintenance procedures or repairs which the Company may undertake from time to time; or
iii. causes beyond the control of Company or which are not reasonably foreseeable by Company.

Nowhere, in such terms, does it state that TrueForexFunds, its associates and/or brokers may not be liable for any loss caused by such failures, interruptions and/or malfunctions etc. resulting in any inability to place, cancel and/or amend orders etc. as you have stated. Nor does it state that traders will be left without any leg to stand on, should such issues result in breach of draw-down allowance/contract etc..

This fabricated inclusion, which is seen in the aforementioned email, is a serious matter that needs to be appropriately addressed. It seems to have been deliberately left out, and furthermore, is NOT something that most traders would knowingly agree to, had it even been stated in such terms to begin with. This is dishonest and extremely questionable behavior.

As traders, it is our responsibility to hold you firms accountable, to ensure that your practices are fair and reasonable, since we are offered very little recourse in the event that any firms decide to behave maliciously.

Please do the right thing and reconsider your position on this matter.
  • #30
  • Jun 14, 2023 1:36pm Jun 14, 2023 1:36pm
Quoting Nsak3y
I will also add, that, per item #2 of your terms and conditions (Accessibility), you state the following: You understand that from time to time the Company’s platform may be inaccessible or inoperable for any reason, including, without limitation, because of: i. equipment malfunctions; ii. periodic maintenance procedures or repairs which the Company may undertake from time to time; or iii. causes beyond the control of Company or which are not reasonably foreseeable by Company. Nowhere, in such terms, does it state that TrueForexFunds, its associates...
You notice they have yet to respond to me regarding this. Speaks volumes.
Trade with confidence, trade without fear.
  • #31
  • Jun 14, 2023 1:52pm Jun 14, 2023 1:52pm
Quoting Cryptosurf
You notice they have yet to respond to me regarding this. Speaks volumes.
-I want to give them the opportunity to address this matter properly, and to make things right. Perhaps this will help to bridge the gap and provide a better understanding of our perspective, as traders.

TrueForexFunds has the potential to be one of the top firms. Perhaps a fair concession would be to auto-correct balances to what they were prior to any such outages. This would ensure that traders are protected, while also protecting the firm from unforeseen and uncontrollable happenings.

This would go a long way to showing us traders that TFF understands our concerns and is willing to listen to feedback that can bring about positive change, for the betterment of both, the firm and its traders.
  • #32
  • Jun 15, 2023 3:02am Jun 15, 2023 3:02am
E8 also had glitches at the same time. They addressed that publicly, acknowledge the errors, excused themselves and fixed all the accounts appropriately. And they kept regular communication of all that in Telegram prop groups.

MFF, here and there, also had the same kind of problems. Always compensate traders and kept regular communication in their Discord until the problem was solved.

Same in FTMO.

More recently TFT had a brutal blunder in server slippage which wiped out incorrectly a lot of accounts. They acknowledge that and spent several days correcting accounts.

TFF for what we saw in that email had a completely opposite behavior, excusing themselves with some legal bla-bla-bla, leaving traders to eat the loss of something that was not their fault. They basically said "our system had glitches but that's your problem, we have nothing to do with that".

This is dishonest behavior, to say the least. If TFF wants to be in the premier league of props they should start behaving as one and not like the many shady props we see around.

This kind behavior is not first time that happened. It's good to remember that some time ago TFF had the swaps wrong in their system and instead of eating the loss for something that was their responsibility, TFF chose to correct past swaps in past trades, causing a traders account to fail.
https://twitter.com/nadogoyard/statu...53194682535936

We don't forget. Internet never forgets. Better to start behaving because we're here to make you accountable TFF.
  • #33
  • Jan 3, 2024 7:03pm Jan 3, 2024 7:03pm
I signed up today. Everything was really smooth and spread are fantastic
  • #34
  • Last Post: May 17, 2024 4:24am May 17, 2024 4:24am
They are turned out to be a scam!! Company is gone!! Stoled money
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