Broker prices wrong

So i'm not doing this for long, but i imagined i knew enough by know, but the weirdest thing happened today, some hours ago i was on 3 pairs (i don't do more than one but i was testing strategies with little money so not a problem). EURCHF, USDCHF and EURGBP, around 8pm London time when i opened the trades, and about 2 hours later when i realized something wasn't ok.

The charts (on my broker on M1, i triple checked everything) were moving and i was selling so i should be green in all 3, but the account had a market price that had nothing to do with the charts (i double checked with tradingview and the charts were right) and i was red in all 3 with some prices that had nothing to do with the charts.
I used the chat, sent a screenshot and asked to look into my acc, but they were no help, besides saying it doesn't look right but idk more and can't help. I had to close at a loss and make a complaint because i guess no one that could look into it was there, idk.

Now i'm about to go crazy, did i miss something? Can i trust the broker or did i missed something and i am making a fool of miself.

Spreads are larger than usual after 10 pm London time for 1 hour. Probably this caused the negative trade for the moment and you closed during this 1 hour.

hello my friend. it could be a couple of things.
1) The time you were trading was during the FED rates + FED press conference which means you will have a higher spread than usual so you may not be in profit because of the spread.
2) your broker does not allow trading in these highly volatile times.
3) reach out to your broker again but ask for someone else.

Seems odd to be honest and it shouldn't happen again. If it does then I recommend getting a new broker.

thanks for the replies, i'm still waiting for their asnwer, i guess it's complicated because they don't come back to me after an initial reply.

I find it strange, they always have the market price listed and use that with the opening (minus the spread obviously) to gives us profit/loss but i have the print screen the market price was completely off the real price on the charts.