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IC Markets Support

  • #21
  • Oct 5, 2017 12:52am Oct 5, 2017 12:52am
Quoting profitfarmer
{quote} What support says about it?
Because it was a 0.01 lot trade. MT5 filling the order to enter the position commission was 0.035, but only two decimal places so it shows as 0.04, then filling the position to exit the position was another 0.035 (shown as 0.04). It added those figures together to get 0.08.
It's all good, I did a 0.02 trade to test and that was fine, brokerage hasn't changed.
  • #22
  • Oct 8, 2017 8:51pm Oct 8, 2017 8:51pm
Anyone have a large account with IC-Markets? I have been dabbling with them with around 5k with no problems. I'm looking to put in around 100k, but worried about their reputation.
  • #23
  • Oct 29, 2017 2:53pm Oct 29, 2017 2:53pm
Quoting nullx8
{quote} haha yeah thats true .. i noticed that i dump-down myself pretending talk to a 9 year old .. then thnings usually going my way. some account settings where wrong which i moreless noted by accident .. resulting in me being charged twice via wide spread + comissions. i pointed that out .. ended up again ain a support loop, but again Nik came to the rescue, they depoit the charges they made in error promptly to the account .. and all was set properly ... thats a good outcome, shit does happen everywhere, in no way i imply they cheat or whatnot...

the expession is not
"dump-down" its "dumbed down"
  • #24
  • Jun 2, 2018 1:56pm Jun 2, 2018 1:56pm
Quoting MindOverMatt
Anyone have a large account with IC-Markets? I have been dabbling with them with around 5k with no problems. I'm looking to put in around 100k, but worried about their reputation.
Hi MindOverMatt,

Did you you get around doing that?

Did you make a large deposit with IC?
  • #25
  • Jun 2, 2018 2:01pm Jun 2, 2018 2:01pm
Quoting meyoik
{quote} Hi MindOverMatt, Did you you get around doing that? Did you make a large deposit with IC?
100k is no big deal, been there also getting it back is easy as pie,

here is a 1k example (with proof)
https://swingfish.trade/blog/library...st-withdrawal/

i don't think any broker can beat that kind of speed
  • #26
  • Jun 2, 2018 2:26pm Jun 2, 2018 2:26pm
Quoting nullx8
{quote} 100k is no big deal, been there also getting it back is easy as pie, here is a 1k example (with proof) https://swingfish.trade/blog/library...st-withdrawal/ i don't think any broker can beat that kind of speed
Great to hear
  • #27
  • Jun 3, 2018 8:32pm Jun 3, 2018 8:32pm
Quoting nullx8
iam about to switch from Pepperstone to IC Markets .. well with a Tear in my Eye as pepperstone is an outstanding broker but change of rules and them standing up against the randomness of regulators makes me loose too many products to trade with. so i went to ICMarkets it turns out the CTrader platfrom is even faster and they have better conditions too but in a very short time i noticed one thing which is VERY annoying .. the support is completly Useless !! basically all questions are being answered with canned messages and i even got confirmations...
i left IC for mainly the same reason, as I told the chat rep once... 'if I wanted to read your FAQ answers I'd be reading them you don't need to cut and paste into the chat!' this was many years ago when they had some real issues on their GER30 feed.
  • #28
  • Jun 5, 2018 5:05am Jun 5, 2018 5:05am
I am absolutely amazed that no IC rep has been responding on this thread at all.
  • #29
  • Jun 5, 2018 5:25am Jun 5, 2018 5:25am
Quoting pamc
I am absolutely amazed that no IC rep has been responding on this thread at all.
Ditto! You would think they would have a rep here....(?)
  • #30
  • May 18, 2019 11:11am May 18, 2019 11:11am
Quoting leweg1
{quote} Sawadee cap.. i've been with them for sometime now. withdrawals weekly and on time. i must admit their support is wank but really never had any serious issues. nothing im too worried about as long as i get my withdrawals which i do
  • #31
  • Aug 13, 2021 6:52am Aug 13, 2021 6:52am
Hello all.

I've been thinking about switching from MT4 to cTrader. I currently do mainly trade GBP/USD with IC Markets using MT4 so far. It looks to me that cTrader is the better choice in terms of a lower net trading fee per trade (only $3 instead $3.50) while also providing a better control over risk/money management aspects.

Now i am not sure about a few things. Maybe someone can help.

1.) The "Market Range" option where you can set a pre-defined limit of distance in spread to the current market price on cTrader. How does that work with an ECN broker like IC Markets advertises to be. I so far always thought there is no 100% way to avoid slippage with such model.

So if let's say i enter the value of "0.5" in there and press buy or sell and the spread at that time of my execution is 0.3, such order would be executed but still as a regular market order (no limit) for the current market price given on the chart/trading panel? If the spread would jump to 0.6 instead it would exceed my pre-defined limit and no order is placed?

2.) I heard people trying to execute larger orders, the net cost of a trade if getting filled could be vary a lot on IC Markets. So for instance executing such order at market or as a limit order placed for 1.0 lots could vary quiet a lot compared to let's say a 100 lots. Is that true and what would be the average total net cost of such larger order here. In theory if the spread is 0.3 pips on average plus the commission on top it shouldn't be more than a 1 Pip net per entry no matter the size/volume of such order?

Thanks for your kind help in advance.
  • #32
  • Edited 7:53am Dec 30, 2021 5:29am | Edited 7:53am
I'll just put this out here as a general query, maybe IC Markets will see it

Running 2 instances of MT4 on the same live account, on the same server, but I got different candles as shown in the screenshot below.

I ran a Script on both platforms to download all historical data for all pairs; no change.

Does anyone know which is the exact folder where the data goes and is read from for the charts?

In the History folder the 2 folders that I would think, Live01 and Live02, the modified date is not today's date.

Any comments, suggestions, or information are
welcomed.

Attached Image (click to enlarge)
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Attached Image


FF giving me problem with images lately, only uploads half of it
It takes a lot for me to IGNORE you, but you can try.
  • #33
  • Jan 11, 2022 6:24pm Jan 11, 2022 6:24pm
for those of you that withdraw using paypal with IC Market, does paypal charge you a few for receiving the money?

Thanks
  • #34
  • Jan 24, 2022 7:18pm Jan 24, 2022 7:18pm
Quoting Erebus
I'll just put this out here as a general query, maybe IC Markets will see it Running 2 instances of MT4 on the same live account, on the same server, but I got different candles as shown in the screenshot below. I ran a Script on both platforms to download all historical data for all pairs; no change. Does anyone know which is the exact folder where the data goes and is read from for the charts? In the History folder the 2 folders that I would think, Live01 and Live02, the modified date is not today's date. Any comments, suggestions, or information...
aside from different server, also confirm with you that at that moment, did the server occur or having disconnect issue, cause if though, the K line will be drawn back, that's how the LP/ broker running for the server shut down.
  • #35
  • Feb 14, 2022 2:43am Feb 14, 2022 2:43am
anyone having icmarket freeze price not moving for about 1 hour now
In the end its just a stupid numbers game
  • #36
  • May 15, 2022 4:19pm May 15, 2022 4:19pm
Monday morning, I never usually look at the data this close but I have open trades depending on this.

Is this the best they can do? Any comparisons or alternative AUD broker suggestions are welcome...

But you have to post the 1-minute chart to support your ideas...

Attached Image (click to enlarge)
Click to Enlarge Name: 2022-05-16_7-12-07.jpg Size: 343 KB
It takes a lot for me to IGNORE you, but you can try.
  • #37
  • May 30, 2022 11:40pm May 30, 2022 11:40pm
Hello

any one facing withdrawal issue recently?

I am bit stressed because I have lots of trust with IC market and now I am facing this issue which is making me anxious.

400 USD is missing and their remitting bank has not sent this money yet 12 days passed my emails to the account department is also going unnoticed so far

I was expecting fast solution on this
The only prayer you need is Thankyou
  • #38
  • Jun 21, 2022 3:49am Jun 21, 2022 3:49am
On thing that you should be aware with IC Markets is they will not cover losses as a result of faults in their software, last week there were 3 occasions where there were "access point " failures in their servers which meant I was unable to close live positions, resulting in a small loss on one occasion, which should have been a large profit. I have been back and forth with their support team trying to get them to commit to wheather or not they will cover losses as a result of failures like this, they highlighted a section in their risk document that we all signed that highlights losses as a result of "technical failures" are risks that the client has to absorb.
I don't have a AFA regulated account, so don't know if the risks are the same with the 30 times leveraged accounts, and for most styles of trading, not being able to close a position if a sl is in place shouldn't be too big a concern, but if you scalp a few pips at a time an IC account is unusable, the risks are just too high espessialy considering their servers are about the most unreliable out there.
I need to read the risk document for an FSA, or AFA regulated account and see if they are the same, I suspect they may be. But with the FSA broker that I was with previously they had phone support that would get you through to the dealing desk quickly to manually close a position, combined with a far more stable system, and on the one occasion where I did incur a loss as a result of a problem with their system, they covered the loss in full, no arguments.
I love most things about the IC markets mt5 platform, pricing is stable and reliable, doesn't gap too often, I like the higher leverage, but this last week I have come to the realisation that for scalpers the risk are just too high and reluctantly I have started to look for a new broker.
  • #39
  • Jul 3, 2022 8:40am Jul 3, 2022 8:40am
Quoting Erebus
I'll just put this out here as a general query, maybe IC Markets will see it Running 2 instances of MT4 on the same live account, on the same server, but I got different candles as shown in the screenshot below. I ran a Script on both platforms to download all historical data for all pairs; no change. Does anyone know which is the exact folder where the data goes and is read from for the charts? In the History folder the 2 folders that I would think, Live01 and Live02, the modified date is not today's date. Any comments, suggestions, or information...
erebus, i demo with dashboard eax, suddenly icm mailed me said will block my demo account because of hyperactive. here is the mail:
Urgent Action Required on MT4
Dear Client,

You are receiving this email as your MT4 account with login number 30897858 has been recognized as "Hyperactive".

According to Metaquotes guidelines, an account is considered hyperactive when it exceeds 2,000 messages per day. We are flexible with this guideline and will only contact clients when this threshold is breached by some margin. Your server messages have exceeded 3,000, so we must ask you to take immediate action to bring these down to an acceptable level.

The most common reasons for hyperactivity are:

  1. Orders being modified by an expert advisor every tick
  2. Orders being sent to the server by an expert advisor when there is no money in the account
  3. Faulty logic and or settings in the expert advisor causing over trading (and usually losses)
  4. Attempting to place a trades with an EA at an invalid price/with the wrong order type


Please check your account and make the changes necessary to lower your server messages. If the hyperactivity continues and exceeds 15,000 messages, we will be required to disabled the account to prevent unnecessary load on the MT4 server without further notice.

Kind Regards,
Support | IC Markets

  • #40
  • Jul 3, 2022 8:42am Jul 3, 2022 8:42am
i wonder what is description of hyperactive ea?
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