Is Pepperstone Live Chat available for your country? I'm from Sri Lanka and they seem to have disabled Live Chat since recently. Are there any Sri Lankans experiencing the same problem?
UPDATE: It seems like Pepperstone treats different countries in different ways. Look at the following two screenshots. The first screenshot is when I log in to Pepperstone with my Sri Lankan IP address. The second screenshot is when I accessed the same contactus page through a UK VPN. See the Chat with an Expert button at the lower right corner. It is missing when you access that page with a Sri Lankan IP address.
Still it is not possible to start a chat session when using a VPN. Probably they detect that I am using a VPN. But at least they are kind enough to display the chat button in that case.
After some years of hard work I think I am in the final stages to become a profitable trader because as a scalper in the past 8 months or so I never had a losing day and could always end up in a positive account balance every day. I hope to go live soon with the small live account I have with Pepperstone opened some years ago. In case they start to play any bucketshop tricks on me I will post a thread about it for others to know. Furthermore I will inform about this issue in Sri Lankan Forex groups.
Still it is not possible to start a chat session when using a VPN. Probably they detect that I am using a VPN. But at least they are kind enough to display the chat button in that case.
After some years of hard work I think I am in the final stages to become a profitable trader because as a scalper in the past 8 months or so I never had a losing day and could always end up in a positive account balance every day. I hope to go live soon with the small live account I have with Pepperstone opened some years ago. In case they start to play any bucketshop tricks on me I will post a thread about it for others to know. Furthermore I will inform about this issue in Sri Lankan Forex groups.
dk what you are whinny about, chat function is on secure client portal login page. not landing page {image} regarding your other thread. you want high leverage yet you ask about the fund security concerns of moving to another of its entity? cant have your cake and have it too buddy.
I took that screenshot after log in to the Secure Client Area. Since recently the chat button is not available even after log in to the Secure Client Area with a Sri Lankan IP address. But you access the same page through a VPN of another country and the chat button miraculously appear you don't need any login.