Unfortunately, COVID19 has seen the rise of opportunistic scammers targeting forex traders, looking to take advantage of the uncertainty of the situation.
We have been made aware of communications from people making false claims about Pepperstone to attempt to gain access to important information. These communications are not authentic Pepperstone communications and we have not authorised them.
Now, more than ever, we would like to remind everyone to prioritise safety and security.
As a highly-regulated financial technology business committed to our clients peace of mind, we can absolutely assure you of the following:
- Any funding and withdrawal will always take place in our secure client area, available to live and demo clients, at https://secure.pepperstone.com/.
- We will never request clients provide login details or banking information over the phone or through social media.
- If you receive any suspicious communications, don’t reply to or engage with the sender. Contact our team via our 24/5 support desk. You can get in touch via live chat, email at [email protected] or by calling one of the phone numbers found on our website at pepperstone.com.
Pepperstone is a global broker holding a number of licenses and offices around the globe. We are regulated in multiple jurisdictions with offices in major cities, including ASIC (Melbourne office), FCA (London office), DFSA (Dubai office) and SCB (Bahamas office). We also have a support office based in Limassol, Cyprus. While our Melbourne and London offices are temporarily closed due to the pandemic, our global teams in each of our locations are working during and outside business hours to deliver 24/5 support as well as our regular commercial operations.
Protecting yourself from scams:
- Do not respond to or click on any suspicious communications from people or organisations that you don’t know
- Configure your email to require two-factor authentication (e.g. password plus an SMS code). Two-factor authentication can also be added within clients secure client area
- Watch for spelling and grammar mistakes in unsolicited emails. If you receive an email containing a link, carefully read the URL by hovering your mouse over the link (without clicking on it) to check for different spellings
- Make sure your computer is protected with regularly updated anti-virus software that you’ve bought and installed yourself
- Consider encrypting any files containing sensitive information on your device or protecting them with additional passwords
- Always be wary of ‘investment opportunities’ that promise a high return with little risk
- To check if a call is legitimate, attempt to call back the company on a number listed on its website that you have navigated to, i.e. call Pepperstone on the number listed on our website www.pepperstone.com (not a website provided by the caller), and ask whether the person who contacted you is a current employee providing real information.
Again, if you are ever unsure who you are talking to, do not engage. Simply get in touch with us directly. We are always happy to help you.
