Broker Stop Outs?

Quoting Jns

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I know stops outs are inevitable, how do you manage stops outs against your broker if price has not reached the stop out level yet? It has now happened twice in a span of two weeks. They responded with a load of bull about 1 pip and ask lines (which is present in the screenshots) so I presented the screen shots and it is now escalated for further review. ........ Well I'll just stop there and first would like to hear the opinion of the people. I'll let the numbers do the talking - Follow the numbers on the screen shots The first is from last week 2020.05.14 - Shortly after the stop out I had a platform server disconnect and reconnect and the price gap was filled. I reviewed the trade log from my account. The log shows the disconnect, the demo account also on my desktop had not disconnects in the log. Stop out at 1.89923 Price at 1.89736 Gap of 18.7 Pips The second is from this morning 2020.05.19 - No server disconnect or reconnect yet, gap still visible price trading at 1.86982 Stop out at 1.87309 Price high at 1.87204 Gap of 10.5 pips {image} {image} {image} {image}

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Quoting Jns

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I know stops outs are inevitable, how do you manage stops outs against your broker if price has not reached the stop out level yet? It has now happened twice in a span of two weeks. They responded with a load of bull about 1 pip and ask lines (which is present in the screenshots) so I presented the screen shots and it is now escalated for further review. ........ Well I'll just stop there and first would like to hear the opinion of the people. I'll let the numbers do the talking - Follow the numbers on the screen shots The first is from last week...

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Quoting Jns

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I know stops outs are inevitable, how do you manage stops outs against your broker if price has not reached the stop out level yet? It has now happened twice in a span of two weeks. They responded with a load of bull about 1 pip and ask lines (which is present in the screenshots) so I presented the screen shots and it is now escalated for further review. ........ Well I'll just stop there and first would like to hear the opinion of the people. I'll let the numbers do the talking - Follow the numbers on the screen shots The first is from last week...

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Quoting tomorton

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{quote} I'm surmising that when you had the platform disconnect, there were technical issues at the brokers's screens too. In such a circumstance when they can't accurately see what's going on, I suppose an emergency (and maybe automatic) increase in spreads would kick in across the board until the smoke clears. I think you were unlucky to be caught by this at a time when you had a trade on with a relatively tight stop-loss. Of course, it happened again and maybe the reason was the same - tech issues at the broker's end so they just open the spreads...

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Quoting tomorton

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Spreads don't normally show on charts, they are usually painted using only the bid price. In addition, brokers will tell you (probably in their T&C) that the chart and the quotes displayed alongside are purely indicative and are not binding invitations to transact. Nevertheless, a broker that has badly misleading charts and chart quote box prices is offering a poor service and this definitely should be something they come back to you on, otherwise I guess you might be looking for another broker....

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Quoting Jns

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{quote} They called me today to explain the price feed we see in MT4 is a bid price, yes you can enable the ask but that is not the feed that is fed into MT4 that is the bid, the ask is only visible to them, they then mark the ask up by 0.5pips each direction and feed it to mt4 as bid, that is if I got the whole story right, the disconnects from the server they are investigating, I saw earlier today the DC2 was offline for about 1.5 hours pre London. Did get a "valued customer" rebate on my part of my loss, but not as an admittance to any...

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