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OctaFX official representative

  • #481
  • Aug 10, 2018 7:22am Aug 10, 2018 7:22am
Quoting RyuSSX
{quote} Thank you for your prompt action. I fell sick the past two days due to the stress caused by this incident but I guess all's well that ends well. I'll give a more detailed report of how OctaFX resolved the situation in a prompt manner and will give a positive review of this company in my next post. To cut things Short, they ultimately determined that the incident was caused by a screw up on the liquidity provider's end and their explanation checked out. What impressed me the most was the speed of their reaction and how they reacted. I guess...
Dear RyuSSX,

We're happy to hear that we were able to resolve the issues in question to your satisfaction.
As you already know, we refunded your losses and we would like to assure you that what happened is extremely rare.
Nevertheless, we would like to apologize once again for the inconvenience caused.
If you have any questions please, feel free to contact us.

Kind regards,
OctaFX.Rep
  • #482
  • Aug 14, 2018 8:17am Aug 14, 2018 8:17am
Quoting RyuSSX
I would like to make this post in order to give closure to this incident. As mentioned, they ultimately resolved the situation and returned my loss: {image} Now, for me, it took some time, about 12 hours from the time I complained about this issue, for them to return the money. To their defense, their office opens at New York timezone I believe, and from that time, the return of the funds was immediate. I received the funds at about 9:22am NY Time, so their office just about opened. I would say objectively, that was very fast, but that time, it...
Dear RyuSSX,

We're truly sorry about the stress and inconvenience this issue has caused you. We are happy that we were able to resolve the issue to your satisfaction and that your trust remains with OctaFX as your broker. We would like to stress that such spikes are uncommon and we will do our best for similar situations not to occur ever again. If you ever have any questions or feedback we'd be happy to hear from you.

Kind regards,
OctaFX.Rep
  • #483
  • Aug 25, 2018 1:41am Aug 25, 2018 1:41am
Hi,
The swap for AUD pairs are big enough.
Why?
-19 a day is so big when shorting on AUD/USD
RIP RTM
  • #484
  • Aug 29, 2018 5:10am Aug 29, 2018 5:10am
Quoting hendzwoter
Hi, The swap for AUD pairs are big enough. Why? -19 a day is so big when shorting on AUD/USD
Dear hendzwoter,

Indeed, they belong to more expensive pairs, yet they're far from being most expensive.
Nevertheless, we really appreciate your feedback and we can assure you that it will be looked into and reviewed as soon as possible.
Thank you for your valuable input.

Kind regards,
OctaFX.Rep
  • #485
  • Dec 26, 2018 12:15am Dec 26, 2018 12:15am
hi guys,

i have just opened an account with octafx but has not deposited yet.....thinking to but the thing holding me back is its regulations,,,,octa is not regulated from any good regulatory authority(st vincnet and the grenadines) and its just in an island......and dont know the repute of this authority,,,,dont want to put my hard earned money on stake just need some good advice who are working with octa since a while and share their experience plz

thanks and regards
MRMALIK1
  • #486
  • Jan 8, 2019 10:28am Jan 8, 2019 10:28am
Quoting mrmalik1
hi guys, i have just opened an account with octafx but has not deposited yet.....thinking to but the thing holding me back is its regulations,,,,octa is not regulated from any good regulatory authority(st vincnet and the grenadines) and its just in an island......and dont know the repute of this authority,,,,dont want to put my hard earned money on stake just need some good advice who are working with octa since a while and share their experience plz thanks and regards

Dear mrmalik1,

Thanks for addressing your concerns regarding our regulation. We understand that regulation is key for many traders looking to invest their money with a broker. We did have an FCA license which we revoked due to Brexit. We're currently in the process of obtaining an alternative regulation and we hope to have it soon.

If you may have any questions please, feel free to contact us anytime.

Kind regards,
OctaFX.Rep
  • #487
  • Jan 8, 2019 11:30am Jan 8, 2019 11:30am
Quoting OctaFX.Rep
{quote} Dear mrmalik1, Thanks for addressing your concerns regarding our regulation. We understand that regulation is key for many traders looking to invest their money with a broker. We did have an FCA license which we revoked due to Brexit. We're currently in the process of obtaining an alternative regulation and we hope to have it soon. If you may have any questions please, feel free to contact us anytime. Kind regards, OctaFX.Rep
i will come and join you when you will have a proper regulations........but with current regulatory authority i can not put my money on risk...

thanks and regards
MRMALIK1
  • #488
  • Jan 9, 2019 10:07pm Jan 9, 2019 10:07pm
Hello OctaFx,

In recent months, I have issues on your leverage ratio (LR) changes.
At one point in time, the LR was suddenly changed (to 1:10) and caused some of my positions to be liquidated.
Hence, when I approached the CS team for this incident, they reversed the LR back (to 1:33).
But one of the support team mentioned, it was intentionally done that way.
And again recently, the LR was changed again (to 1:5) causing confusion and inconsistencies in my trading methods.

Just a note, I have definitely understood on your article point no. 7.2 where OctaFx deserves the right to change it at anytime.
And yes, I have been explained "With lower leverage opens possibilities to gain much more profit from your orders and use more funds of your own during trading."

However, it will be nice if there can be a chart layout or clear explanation to when or what circumstances will the LR be changed so as not to really surprise users like me especially when I have positions open. And it seems that as my funds grow, the LR is lowered. If this is the case, can there be information on what leverage will be used when the amount reaches certain level?

Hence, it makes me wonder, am I able to choose my preferred leverage ratio?
Or do I have to withdraw some of my funds to get that higher LR back?
This is because currently with the given LR of 1:5, I am only able to trade about 1.5 to 2.0 lots maximum.
Somehow, this limits my way of achieving targets. Though, on the other hand, it lowers the risk of my funds.

I am open to feedbacks or inputs that anyone or from OctaFX team can provide in regards to what I am experiencing.

Thank you in advance and I appreciate the help.
  • #489
  • Jan 10, 2019 9:43am Jan 10, 2019 9:43am
Quoting LTluke
Hello OctaFx, In recent months, I have issues on your leverage ratio (LR) changes. At one point in time, the LR was suddenly changed (to 1:10) and caused some of my positions to be liquidated. Hence, when I approached the CS team for this incident, they reversed the LR back (to 1:33). But one of the support team mentioned, it was intentionally done that way. And again recently, the LR was changed again (to 1:5) causing confusion and inconsistencies in my trading methods. Just a note, I have definitely understood on your article point no. 7.2 where...
Dear LTluke,

Thank you for reaching out to us and explaining your case in details. We will look into it and get back to you as soon as possible.

Kind regards,
OctaFX.Rep
  • #490
  • Jan 16, 2019 11:06am Jan 16, 2019 11:06am
Quoting LTluke
Hello OctaFx, In recent months, I have issues on your leverage ratio (LR) changes. At one point in time, the LR was suddenly changed (to 1:10) and caused some of my positions to be liquidated. Hence, when I approached the CS team for this incident, they reversed the LR back (to 1:33). But one of the support team mentioned, it was intentionally done that way. And again recently, the LR was changed again (to 1:5) causing confusion and inconsistencies in my trading methods. Just a note, I have definitely understood on your article point no. 7.2 where...
Dear LTluke,

We discussed your case with our monitoring team and found out that your trading strategy has been detected and flagged as risky, considering the amount of funds you have in your account.

The lower the leverage a client opts-in for, the more funds of his own the client is using. High leverages like 1:500 are provided to clients who do not have significant funds to invest. Those customers who invest a lot of money in trading are expected to use lower leverage.

Therefore it was never our intention to stop you from achieving your objectives, but rather to protect your account. Lower leverage will protect you from opening the position with too big of a volume, which may cause you to lose funds even in case of a small market movement, but we also need to ensure that we secure ourselves. Please, bear in mind that we provide you with leverage which is a virtual credit, and we cover your losses in case the balance becomes negative after placing this theoretical losing position.

For these reasons, we urge clients not to be using risky strategies with a high amount of funds and high leverage that can cause them to lose funds, for example during news releases which are known for their sudden market movements.

We hope this clarifies and addresses your questions and concerns. If you have any questions or would like to chat with us, we will be happy to hear from you and assist you accordingly.

Kind regards,
OctaFX.Rep
  • #491
  • Edited 7:56am Feb 12, 2019 7:22am | Edited 7:56am
Dear traders,

OctaFX would like to inform you about a fraud that was brought to our attention by forex traders who are and aren’t associated with our brokerage company. A website o-ctafx.com has been unlawfully replicated and is using our reputable name to lure investors in. They have violated our copyrights and are actively engaging in outright theft of funds. We have already taken steps to report, block and remove the page from the internet. We wish to warn all traders not to get involved with unverified traders online, especially on social media.

OctaFX operates under www.octafx.com only and provides a secured connection at all times. The page is available in various languages, here is an exhaustive list of languages available on our website:
Spanish - https://es.octafx.com
Urdu - https://pk.octafx.com
Indonesian - https://www.octafx.forex
Thai - https://th.octafx.com
Vietnamese - https://vn.octafx.com
Chinese - https://cn.octafx.com
German - https://de.octafx.com
Malay - https://www.octafx.com.my
Bengali - https://bn.octafx.com
Portugese - https://pt.octafx.com
and lastly Hindi - https://hi.octafx.com

OctaFX never supported any account management systems that would allow traders to trade on behalf of others, and for that reason, we have developed a copy trading system that enables traders to copy verified master traders. We also encourage those who are interested in forex trading to learn it rather than relying on dubious traders online. With trading tiger academy you can have access to the best educational material online for free.

We would kindly like to ask all traders to verify their sources and remind you that you can contact the customer support team 24/5.
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Dear traders,

OctaFX would like to inform you about a fraud that was brought to our attention by forex traders who are and aren’t associated with our brokerage company. A website o-ctafx.com has been unlawfully replicated and is using our reputable name to lure investors in. They have violated our copyrights and are actively engaging in outright theft of funds. We have already taken steps to report, block and remove the page from the internet. We wish to warn all traders not to get involved with unverified traders online, especially on social media.

OctaFX operates under www.octafx.com only and provides a secured connection at all times. The page is available in various languages, here is an exhaustive list of languages available on our website:
Spanish - https://es.octafx.com
Urdu - https://pk.octafx.com
Indonesian - https://www.octafx.forex
Thai - https://th.octafx.com
Vietnamese - https://vn.octafx.com
Chinese - https://cn.octafx.com
German - https://de.octafx.com
Malay - https://www.octafx.com.my
Bengali - https://bn.octafx.com
Portugese - https://pt.octafx.com
and lastly Hindi - https://hi.octafx.com

OctaFX never supported any account management systems that would allow traders to trade on behalf of others, and for that reason, we have developed a copy trading system that enables traders to copy verified master traders. We also encourage those who are interested in forex trading to learn it rather than relying on dubious traders online. With trading tiger academy you can have access to the best educational material online for free.

We would kindly like to ask all traders to verify their sources and remind you that you can contact the customer support team 24/5.

NB. These two accounts have been brought to our attention, these people are most likely imposters who pretend to work with us, please beware of them:
- https://www.instagram.com/jerry.fxtrader/
- https://www.instagram.com/bryanfx.trader/

Attached Image (click to enlarge)
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  • #492
  • Feb 14, 2019 8:44am Feb 14, 2019 8:44am
We are happy to announce the first winner in the IB category of Supercharged 2 real contest! Meet Tanveer Ahmad Khan - a prominent introducing broker from Pakistan. His work inspired his clients so much that it took him straight to the top of Supercharged 2 leaderboard.

We met Tanveer in Islamabad to present him with the well-deserved reward - a brand-new Honda Civic Sedan. In his interview with the team, he said, ‘Victory means working harder and getting more facilities and service from the company. Which in turn encourages me to do more as well’.
Supercharged 2 is the second year of OctaFX’s most significant contest for traders. The massive quantity of very expensive prizes makes it the most significant event in the industry this year:
Top-notch smartphones and smartwatches
Luxurious BMW X5 M, Lexus GS-F, and Honda Civic Type R
Comfortable Honda Jazz RS CVT for IBs

The contest is still in its early stages, so nothing is stopping you from winning! Get Supercharged 2 win with OctaFX

Inserted Video

  • #493
  • May 29, 2019 2:29pm May 29, 2019 2:29pm
Hello, I have been watching your "Master Rating" under CopyTrading and would like to know if those statistics are real?
Up to 50+% average daily return for example. Is really, just to be sure, if one deposits 100EUR, one gets 50EUR out out in a day?
Just to be sure it is calculated correctly..
For example: https://www.octafx.com/copy-trade/master/668748/
Others: https://www.octafx.com/copy-trade/

And I do not know If I can even ask about your Promotion - Supercharged 2..
when the current top1 performer has +18 960.60 %. This would mean multiplication at x190.. So 100EUR deposit, 19k EUR out?
For example: https://www.octafx.com/contests/supe...BYCHEN%282%29/
Others: https://www.octafx.com/contests/supercharged/rating/

Thank for your response.
Can you afford to take that chance?
  • #494
  • May 30, 2019 1:41am May 30, 2019 1:41am
PIP SPREAD


What is the maximum Pip Spread of EUR/USD , GBP/USD , USD/JPY , USD/CHF during high impact NEWS when trading with OctaFX Broker?
  • #495
  • May 30, 2019 2:46am May 30, 2019 2:46am
Hi,

I am trying to find a proper forex broker that I can work with here in Indonesia. So many brokers are blocked from the internet here, it is banned.

So is Octafx. I was with xmglobal until 2 days ago when their webpage is not accessible anymore. Then you try something like Tor Browser which is wide open for hackers. It is the lamest thing, reducing reliable brokers available.

I will reasearch but so far dissapointed. I see early in this thread you talked about being involved with Thailand. But not in Indonesia?
  • #496
  • May 30, 2019 9:52am May 30, 2019 9:52am
Quoting auricforecas
Hello, I have been watching your "Master Rating" under CopyTrading and would like to know if those statistics are real? Up to 50+% average daily return for example. Is really, just to be sure, if one deposits 100EUR, one gets 50EUR out out in a day? Just to be sure it is calculated correctly.. For example: https://www.octafx.com/copy-trade/master/668748/ Others: https://www.octafx.com/copy-trade/ And I do not know If I can even ask about your Promotion - Supercharged 2.. when the current top1 performer has +18 960.60 %. This...
Dear auricforecas,

Yes, the statistics are real. They are the stats of regular customers who decided to open a master account, consequently agreeing to share their stats with users who might be interested in copying them by virtue their performance.
We want to clarify that average daily gain is the overall gain divided by the number of days a master was trading. Therefore, it doesn't mean that this is the exact gain a master makes per day. You can check the trading history to monitor masters' performance.

Regarding Supercharged 2 real contest, the gain of the trader you're referring to is the gain for this particular round. As for your calculation, it is more less correct. We do have traders who trade this good :-)

We hope this is what you were looking for. If there's anything else we can do for you please, do not hesitate to contact us.

Kind regards,
OctaFX.Rep
  • #497
  • May 30, 2019 9:54am May 30, 2019 9:54am
Quoting jamilrouf
PIP SPREAD What is the maximum Pip Spread of EUR/USD , GBP/USD , USD/JPY , USD/CHF during high impact NEWS when trading with OctaFX Broker?

Dear jamilrouf,

We do not have a limit on the maximum spread, as it depends solely on the market conditions. That is why we recommend our clients learn about risk management and apply it in their trading.

If you may have any other questions please, do not hesitate to contact us.

Kind regards,
OctaFX.Rep
  • #498
  • May 30, 2019 9:56am May 30, 2019 9:56am
Quoting eLmuchacho
Hi, I am trying to find a proper forex broker that I can work with here in Indonesia. So many brokers are blocked from the internet here, it is banned. So is Octafx. I was with xmglobal until 2 days ago when their webpage is not accessible anymore. Then you try something like Tor Browser which is wide open for hackers. It is the lamest thing, reducing reliable brokers available. I will reasearch but so far dissapointed. I see early in this thread you talked about being involved with Thailand. But not in Indonesia?

Dear eLmuchacho,

We're sorry to hear that you weren't able to access our website. We presume you tried to access our .com domain which isn't available in Indonesia. To use our services from there please, visit our website at www.octafx.forex

Please let us know if there's anything we can do for you.

Kind regards,
OctaFX.Rep
  • #499
  • Jun 19, 2019 8:43am Jun 19, 2019 8:43am
Dear traders,

We are aware that many of you have been affected by the timeout with occurred last week and wish to inform you that all measures were taken to fix the issue with one of our servers, all of which are now fully operational.

On this occasion we wish to inform you that we started to compensate all trades opened 30 minutes prior to the breakdown and closed 15 minutes after. All traders affected will receive an official letter from OctaFX team. The said letter will include a confirmation of the compensation as well as detailed information about every trade that was affected.

If you have several accounts, you'll receive several letters.

We wish to apologise for any inconvenience caused. We understand how greatly some of you have been affected, but we are doing our best to fix that and we hope for your understanding while we do so. If you may have any questions please, remember that we're at your disposal 24/5 Monday to Friday.
We hope that this incident won't affect your overall experience with OctaFX.

Kind regards,
OctaFX Rep
  • #500
  • Jul 16, 2019 9:08am Jul 16, 2019 9:08am
Quoting jailinandrea
Hi, Are you planning to add more funding/withdrawals methods? Like credit/debit card or paypal
Dear jailinandrea,

Thank you for reaching out to us. Visa deposits and withdrawals are available in certain locations, if you'd like to reach out to us we will be happy to guide you through options available in your country and should you have any feedback or suggestions we'd be happy to hear from you regarding this too.

Kind regards,
OctaFX Rep.
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