(SOLVED) Market open Pepperstone did a 400 pip move on my account | Forex Factory

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Attachments: (SOLVED) Market open Pepperstone did a 400 pip move on my account
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(SOLVED) Market open Pepperstone did a 400 pip move on my account

  • #1
  • First Post: Edited Apr 30, 2019 4:05am Apr 29, 2019 5:35pm | Edited Apr 30, 2019 4:05am
EDIT : THEY GAVE MY MONEY BACK (trading with them for 3 years + first time this happened
got it back after 10min i report the issue

Update from pepperstone for the moment
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Yup it happened it dropped more than 400 pips in 1 sec
lost my whole account and went to $-6000
will see how the broker handle it , it's crazy this happened
good thing is wasn't a big account right ?

Happened both on MT4 + MT5




should i lie ? i don't know what to say
just sent in an report we'll see
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  • #2
  • Apr 29, 2019 7:21pm Apr 29, 2019 7:21pm
Quoting TwFXtrader
THEY GOT MY MONEY BACK NOW BUT I DON'T KNOW WTF HAPPENED YET 10min later i report the issue Yup it happened it dropped more than 400 pips in 1 sec lost my whole account and went to $-6000 will see how the broker handle it , it's crazy this happened good thing is wasn't a big account right ? Happened both on MT4 + MT5 should i lie ? i don't know what to say just sent in an report we'll see {image} {image}
Ok wow, I completely missed that. For some reason it doesn't show up on m1 MT4.


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  • #3
  • Apr 29, 2019 8:10pm Apr 29, 2019 8:10pm
yes me too, i have send complain to them,i think they try to ROB us, FUCK it
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  • #4
  • Apr 29, 2019 8:41pm Apr 29, 2019 8:41pm
M1

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Pre-Gap Fill

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Only Pepperstone. Not sure why they let that one through though, could be many reasons.

WARNING: Potentially hazardous market conditions – Japanese golden week
Japan has an extended spring vacation, ‘Golden Week’, from 27th April to 6th May. This will be the longest market closure since the end of World War II, creating potentially hazardous market conditions due to the low liquidity expected across all markets during Asian hours.
Low liquidity, especially during Asian hours, can create extreme market movements aka ‘flash crashes’. Recent examples of these include:

  1. 3rd January 2019 – JPY crosses +10%
  2. 7th October 2016 – GBP crosses -10%

What does this mean?
There will definitely be lower liquidity during Asian market hours. This will mean really slow markets and wider spreads during Asian hours with the potential for extremely fast-moving markets and extreme price moves.

My comments are not to be taken as trading advice, not a financial advisor
  • #5
  • Apr 29, 2019 9:19pm Apr 29, 2019 9:19pm
Me too. OMG....
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  • #6
  • Apr 30, 2019 12:30am Apr 30, 2019 12:30am
same here
  • #7
  • Apr 30, 2019 1:00am Apr 30, 2019 1:00am
Does anyone get reply from Pepperstone?
  • #8
  • Apr 30, 2019 1:21am Apr 30, 2019 1:21am
Ive just contacted with Pepperstone support. They said that this error caused due to Liquidity provider failed to give them correctly price, so that, flash break caused.
And we have to send them our trade history and journal to check out...
Lets see what they can do for their customer, while their mistake caused many troubles for traders.
  • #9
  • Apr 30, 2019 1:40am Apr 30, 2019 1:40am
Seems this happens more than once this month

https://www.forexfactory.com/showthr...4#post12227614
persistence and determination alone are omnipotent
  • #10
  • Apr 30, 2019 2:09am Apr 30, 2019 2:09am
Can they reverse my profits?..coz they closed me out at profit at positive slippage but now they reversed back the profits
  • #11
  • Apr 30, 2019 2:21am Apr 30, 2019 2:21am
Quoting Ll1979
Seems this happens more than once this month https://www.forexfactory.com/showthr...4#post12227614
Maybe we have to stay away from Pepperstone...
  • #12
  • Apr 30, 2019 2:32am Apr 30, 2019 2:32am
Quoting devin90
Can they reverse my profits?..coz they closed me out at profit at positive slippage but now they reversed back the profits
Then TwFxtrader should also get his money back (applying reverse logic)

Some general info what to do if things got nasty:

https://www.fca.org.uk/consumers/how-complain
persistence and determination alone are omnipotent
  • #13
  • Apr 30, 2019 2:36am Apr 30, 2019 2:36am
Quoting Ll1979
Seems this happens more than once this month https://www.forexfactory.com/showthr...4#post12227614
lucky i have good broker but i was looking for an extra broker (came across several FCA regulated ones but even those didn't convince) but finding one is an needle in a haystack.
persistence and determination alone are omnipotent
  • #14
  • Apr 30, 2019 4:00am Apr 30, 2019 4:00am
Quoting cogs
M1 {image} Pre-Gap Fill {image} Only Pepperstone. Not sure why they let that one through though, could be many reasons. WARNING: Potentially hazardous market conditions – Japanese golden week Japan has an extended spring vacation, ‘Golden Week’, from 27th April to 6th May. This will be the longest market closure since the end of World War II, creating potentially hazardous market conditions due to the low liquidity expected across all markets during Asian hours. Low liquidity, especially during Asian hours, can create extreme market movements aka...
-10% +10% does that work with trading
my account will be gone in second even with stop loss

big movement this month huh . time to make money if i can ....
  • #15
  • Apr 30, 2019 4:01am Apr 30, 2019 4:01am
Quoting Ll1979
{quote} Then TwFxtrader should also get his money back (applying reverse logic) Some general info what to do if things got nasty: https://www.fca.org.uk/consumers/how-complain
i got it back in 10 min
  • #16
  • Apr 30, 2019 4:01am Apr 30, 2019 4:01am
Quoting Ll1979
Seems this happens more than once this month https://www.forexfactory.com/showthr...4#post12227614
yup i know... but 500 pips is over the top
  • #17
  • Apr 30, 2019 4:09am Apr 30, 2019 4:09am
Quoting Ll1979
{quote} lucky i have good broker but i was looking for an extra broker (came across several FCA regulated ones but even those didn't convince) but finding one is an needle in a haystack.
yeah this is my main broker i trade on for 3 years now , first time this happened
good thing this was a small account or else i will flip ....
  • #18
  • Apr 30, 2019 4:35am Apr 30, 2019 4:35am
Quoting TwFXtrader
{quote} yeah this is my main broker i trade on for 3 years now , first time this happened good thing this was a small account or else i will flip ....
Nice to see you got your money back with a bucketshop this would never happened.
persistence and determination alone are omnipotent
  • #19
  • Apr 30, 2019 5:28am Apr 30, 2019 5:28am
Quoting Ll1979
{quote} Nice to see you got your money back with a bucketshop this would never happened.
why would you say it's a bucketshop , after this thing happen it does look like it i won't disagree on that.
but all my money is made from this broker.... so i guess i'm fine so far but after this i might switch broker

they probably took 10k + just on my transaction fee or more , so they should be happy just on that.
  • #20
  • Apr 30, 2019 5:36am Apr 30, 2019 5:36am
Quoting TwFXtrader
{quote} why would you say it's a bucketshop , after this thing happen it does look like it i won't disagree on that. but all my money is made from this broker.... so i guess i'm fine so far but after this i might switch broker they probably took 10k + just on my transaction fee or more , so they should be happy just on that.
You misunderstood me with a bucketshop you would never gotten your money back. With your current broker you did get your money back (meaning it's not a bucketshop).
persistence and determination alone are omnipotent
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