Tickmill | Page 27 | Forex Factory

Options

Go to
Permalinks
Print Thread

Similar Threads

Tickmill or ICMarkets? 4 replies

Tickmill UK 117 replies

Pending trade not appearing on Android MT4 app - Tickmill 0 replies

Tickmill or Pepperstone 11 replies

What the heck is going on here? FXDD Vs Tickmill 5 replies

Attachments: Tickmill
Exit Attachments

Tickmill

  • #521
  • Dec 6, 2018 6:41pm Dec 6, 2018 6:41pm
Hi,

I deposited 14K on 22nd of November and I keep contacting [email protected] regarding deposit they were keep telling me deposit is not received. However my bank is telling me that deposit was delivered sucessfully. Initially they were keep repeating stuff like it may take upto 2 weeks for wire to go through but now I am worried I have opened up investigation regarding wire transfer however my bank is telling me it is not guaranteed to get money back.
What I am supposed to do your account department is asking me for MT103 form and my bank people have no clue and though they started an investigation.
Please help.

Thanks..
  • #522
  • Dec 7, 2018 2:35am Dec 7, 2018 2:35am
Quoting Chak de FX
{quote} Hello Tickmill, So the swap for EURGBP was changed from 9th August to negative? thats wht my client get a negative swap on sell order of EURGBP that he open on 9th August....... Correct?
Hi Chak de FX,
Yes, that’s correct.
Please make sure you always consult our MT4 platform for all swap rates on instruments.
Thank you.
  • #523
  • Dec 7, 2018 3:02am Dec 7, 2018 3:02am
Quoting Redbaron81
I'm from Canada and have n account the the seychelles division. You guys dont use CAD dollars to deposit and withdraw founds and its costing me a lot in conversion fees. Will you guys introduce CAD accounts in the future? thank you
Hi Redbaron81,

Thank you for your comment.

As you correctly stated, currently, we do not support CAD as base currency in our MT4 accounts. Please note that our management is constantly looking for new methods which will help us provide better client experience. However, for the near future, we do not have any updates on the account base currency options.

If something will change and our company will be able to provide a better solution, we will communicate it to all our clients, through our official communication channels.

We remain at your service should you need anything in addition.
  • #524
  • Dec 7, 2018 3:13am Dec 7, 2018 3:13am
Quoting sampat
Hi, I deposited 14K on 22nd of November and I keep contacting [email protected] ("[email protected]") regarding deposit they were keep telling me deposit is not received. However my bank is telling me that deposit was delivered sucessfully. Initially they were keep repeating stuff like it may take upto 2 weeks for wire to go through but now I am worried I have opened up investigation regarding wire transfer however my bank is telling me it is not guaranteed to get...
Hi Sampat,

As our team has already informed you in order to start an investigation with our bank we will need a SWIFT copy (MT103). This essentially is a proof that the payment was processed by your bank and will allow us to trace the funds.

We remain at your service should you need anything in addition. You can always contact our support department if you will need any further assistance.
  • #525
  • Dec 7, 2018 9:07am Dec 7, 2018 9:07am
Do you know Canadian equivalent of MT103? I have already sent wire transfer receipt. You have to understand every country have their own terms. As I said earlier I went to the bank and talked with 3 different people and they have no idea what MT103 form.
Please find attached document which they gave me as a proof of transaction.

PLEASE SEE ATTACHMENT 2ND PAGE. IT HAS WIRE PAYMENT ID AND FINANCIAL INSTITUTION ID.
Attached File(s)
File Type: pdf SwiftCopy (1).pdf   820 KB | 715 downloads
  • #526
  • Dec 7, 2018 9:15am Dec 7, 2018 9:15am
Quoting Tickmill
{quote} Hi Chak de FX, Yes, that’s correct. Please make sure you always consult our MT4 platform for all swap rates on instruments. Thank you.
then why my client get a positive swap on EURGBP sell order that he open on 15/11/2018 ?
what should i understood by this? swap rate again changed?
  • #527
  • Dec 10, 2018 6:58am Dec 10, 2018 6:58am
Quoting sampat
Do you know Canadian equivalent of MT103? I have already sent wire transfer receipt. You have to understand every country have their own terms. As I said earlier I went to the bank and talked with 3 different people and they have no idea what MT103 form. Please find attached document which they gave me as a proof of transaction. PLEASE SEE ATTACHMENT 2ND PAGE. IT HAS WIRE PAYMENT ID AND FINANCIAL INSTITUTION ID. {image}
Hi Sampat,

Thank you for the document provided. This is what we needed. I have forwarded it to the relevant department and they will initiate an investigation with the bank. In the future, please make sure to send such documents directly to [email protected]

Our payments team will take over now and keep you posted on the progress of this investigation.

Please note that it is impossible for a bank wire transfer to disappear, and the funds will either be returned to your bank account or will come through.

Many thanks and we remain at your disposal should you require any additional assistance.
  • #528
  • Dec 10, 2018 6:58am Dec 10, 2018 6:58am
Quoting Chak de FX
{quote} then why my client get a positive swap on EURGBP sell order that he open on 15/11/2018 ? what should i understood by this? swap rate again changed?
Hi Chak de FX

Please send us your account number and trade number in question via email to [email protected] and the relevant team will take it from there.

Thank you and we remain at your disposal for any further assistance you may require.
  • #529
  • Dec 11, 2018 2:10am Dec 11, 2018 2:10am
[quote=Tickmill;11784828]{quote} Hi Chak de FX Please send us your account number and trade number in question via email to [email protected] and the relevant team will take it from there. Thank you and we remain at your disposal for any further assistance you may require.[
Acc no-73996
trade ID- 49614036
49631635
49633035
total 13 trades.
now i am confused about the swap. When my A client hold EURGBP trades for more then 24 hrs, he get positive swap on few SELL trades and negative swap on few SELL trades. When i asked then tickmill said swap rate changed. When My B client hold EURGBP trades for more than 24 hrs he get POSITIVE swap.( RAEMEMBER THAT TICKMILL ALREADY INFORM THAT SWAP RATE CHANGED FROM POSITIVE TO NEGATIVE).
why tickmill change positive swap to negative for my A client ?
tickmill is regulated broker....? makes me doubtfull
  • #530
  • Dec 11, 2018 8:08am Dec 11, 2018 8:08am
Quoting Chak de FX
Quoting Tickmill
{quote} Hi Chak de FX Please send us your account number and trade number in question via email to [email protected] ("[email protected]") and the relevant team will take it from there. Thank you and we remain at your disposal for any further assistance you may require.[ Acc no-73996 trade ID- 49614036 49631635 49633035 total 13 trades. now i am confused about the swap. When my A client hold EURGBP trades for more then 24 hrs, he get positive
...
...[/quote]

Hi Chak de FX,

Thank you for the information you have provided. I have forward it to the relevant department which will be taking over. They will contact you directly as soon as possible.

We remain at your disposal for any further assistance you may require.
  • #531
  • Dec 12, 2018 8:03am Dec 12, 2018 8:03am
Great!

After XM last year, now Tickmill disabled the trading with BTCUSD!

“We would like to inform you that given the underlying market conditions and in order to protect our clients and Tickmill, we have applied a close-only mode on BTCUSD.
Clients with open positions are required to close them before market close on Monday, December 31st 2018.”

I had some running buy positions since a long time with a floating loss (drawdown). But during the last weeks, with the sudden fall of the BTC price, I was able to do smart profit trades and close half of the opened buy positions without loss. I am about to reduce my risk to zero, with the sinking or raising bitcoin (whatever).. but now I cannot trade this pair anymore!
So I will be forced to lose 10% of my account at the end of the year.

I don´t mind if you want to “protect” people who sold their house and car to invest in bitcoin and whose account have 70% drawdown and more.
But please don´t protect me!
I know how to protect my money and manage my trades.
And if I lose my account, don´t worry, I won´t blame you.

Last year and in the beginning of this year the volatility of BTCUSD was much higher than now and you didn’t need to protect your clients and yourself.. why now?
  • #532
  • Dec 13, 2018 1:49am Dec 13, 2018 1:49am
Quoting ricki72
Great! After XM last year, now Tickmill disabled the trading with BTCUSD! “We would like to inform you that given the underlying market conditions and in order to protect our clients and Tickmill, we have applied a close-only mode on BTCUSD. Clients with open positions are required to close them before market close on Monday, December 31st 2018.” I had some running buy positions since a long time with a floating loss (drawdown). But during the last weeks, with the sudden fall of the BTC price, I was able to do smart profit trades and...

Hi ricki72,

Thank you for your comment.

The decision to apply a close-only mode on BTCUSD was reached after careful consideration and risk calculation.

We apologize for any inconvenience that this may be causing, however we are committed to protecting our clients’ interests, as well as our company.

We remain at your disposal for any other assistance you may require.
  • #533
  • Dec 13, 2018 8:04am Dec 13, 2018 8:04am
I have noticed spread change on GBPUSD from 0.6 to 6.7. It hit my stop loss, price fluctuating without any news.
I am using tickmill for last 2-3 years. But now I am doubting.
Discussion is an exchange of knowledge;argument is an exchange of ignorance
  • #534
  • Dec 15, 2018 12:23am Dec 15, 2018 12:23am
Quoting PipPirates
I have noticed spread change on GBPUSD from 0.6 to 6.7. It hit my stop loss, price fluctuating without any news. I am using tickmill for last 2-3 years. But now I am doubting.
In which time of the day this happened? For example, for rollover time or Friday close it's not so big..
  • #535
  • Dec 18, 2018 11:48pm Dec 18, 2018 11:48pm
Dear Tickmill support,

It has been almost a month and still no signs of my deposit.
How often tickmill looses wire transfers? How can a wire transfer gets lost?

Thanks.
  • #536
  • Dec 19, 2018 8:17am Dec 19, 2018 8:17am
Quoting sampat
Dear Tickmill support, It has been almost a month and still no signs of my deposit. How often tickmill looses wire transfers? How can a wire transfer gets lost? Thanks.
Hi Sampat,

As our payments team has also informed you, after investigating with our bank, their suggestion was that you request from your bank to place a tracer on the funds.

They have also informed you that we will cover any related fees as we have your best interests at heart.

Kindly contact our payments team directly to let them know if you have had any updates from your bank regarding the investigation and tracing of funds.

We remain at your disposal for anything else you may require.
  • #537
  • Dec 24, 2018 8:53pm Dec 24, 2018 8:53pm
Hi Tickmill supportor,

When an account reaches the margin call level, will you close all the positions or close a part of them just enough to keep the margin call level unreached?
Thank you!
  • #538
  • Dec 27, 2018 1:47am Dec 27, 2018 1:47am
Quoting thisit
Hi Tickmill supportor, When an account reaches the margin call level, will you close all the positions or close a part of them just enough to keep the margin call level unreached? Thank you!
Hi thisit,
Thank you for your comment.
We do not close any positions when your account reaches margin call level.
If you would like to know more about the stop out level, please refer to the dedicated section on our FAQ page: https://tickmill.com/faq/category/trading-conditions/
We remain at your disposal for anything else you may require.
  • #539
  • Dec 28, 2018 8:23am Dec 28, 2018 8:23am
Quoting Tickmill
{quote} Hi thisit, Thank you for your comment. We do not close any positions when your account reaches margin call level. If you would like to know more about the stop out level, please refer to the dedicated section on our FAQ page: https://tickmill.com/faq/category/trading-conditions/ We remain at your disposal for anything else you may require.
Seems you want just big fishes now. You reduced my leverage from 1:100 to 1:30. Added in my crapy list. Am removing also the links of you from by blogs.
  • #540
  • Dec 30, 2018 6:14am Dec 30, 2018 6:14am
Quoting tejli007
{quote} Seems you want just big fishes now. You reduced my leverage from 1:100 to 1:30. Added in my crapy list. Am removing also the links of you from by blogs.

Tickmill cuts your trading risks doing their best to follow FCA regulations and you complain. Ideal client for a bucketshop, no offense to you
0 traders viewing now